Business ProfileforMoppert Brothers
Auto Repairs
At-a-glance
Related Categories
Business Details
- Location of This Business
- 645 Kedron Ave, Morton, PA 19070-1614
- BBB File Opened:
- 8/18/1993
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing to file a formal complaint against Moppet Brothers regarding the handling of my car repair after a rear-end collision on July 5th, 2023. The entire experience has been frustrating, with a lack of professionalism and accountability displayed by Moppet Brothers. Following the accident, I promptly contacted ******* Insurance, and they recommended Moppet Brothers as their preferred service shop. I left my vehicle with Moppet Brothers for the necessary insurance repair. However, the entire process has been riddled with delays and substandard workmanship. To my utter disappointment, upon finally receiving my car, I discovered that the job done by Moppet Brothers was far from satisfactory. There was a glaring issue with a half-inch gap between the trunk and the bumper cover, which indicated that the damaged element had not been adequately repaired. When I brought up my concerns to Moppet Brothers, their response was equally disappointing. They showed no willingness to take accountability for their sloppy work and suggested that I escalate the matter with the ******* insurance, adjuster. This response is completely inadequate, as Moppet Brothers should be responsible for ensuring the repairs are done correctly in the first place. I am demanding the following actions to be taken: 1. Moppet Brothers must reinspect my vehicle and rectify the shoddy work they performed, ensuring that all repairs are completed to the highest standard without any defects or gaps. 2. ***** Insurance must actively cooperate with Moppet Brothers to oversee the necessary repairs and ensure that the work is completed promptly and satisfactorily. I hope that BBB can intervene in this matter and facilitate a resolution between all parties involved. I am willing to provide any further information or evidence to support my complaint. Please ensure that this issue is addressed promptly, and I am kept informed throughout the process. Thank you for your attention to this matter. Sincerely
Read MoreCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Cynthia C
1 star
10/28/2023
!!!!!!PLEASE DO NOT USE THIS SHOP!!!!!
*****UNSAFE AND HACK JOB REPAIR*****
IF YOU have used this shop in the past PLEASE PLEASE PLEASE go have a post repair inspection!! YOU and YOUR family could be in danger!!!!
They destroyed our 2022 Tesla with 4 failed repair attempts. They did not straighten the metal on our quarter panel properly. They packed it with body filler and tried to deliver our vehicle with the cracking filler under a horrible paint job. The quarter panel is now worse than it was when we brought it to them! The metal is so over stretched from their hack repair I fear for the safety of my family. I expressed this to them and they respond by trying to defraud the insurance company to pay for their horrible attempts at a repair!!
My husband and I are in the collision industry with decades of experience. When Harry the owner called my husband he starts the conversation with “99% of people would have found that repair acceptable” like he is some how proud of his ability to rip off poor unsuspecting vehicle owners with his hack job repairs!!! THE QUARTER PANAL WAS STILL SUNKEN IN 2 INCHES!!!! He is insane if he actually believes this repair is acceptable for anyone!! This shop is absolutely disgraceful.
They refuse to answer my emails in which I asked to see what they were charging the insurance company for. After the first failed repair we asked to see the vehicle mid repair so we could make sure they addressed any damage to the inner panel. They ignore these requests because they know they are wrong and trying to cheat us and pull the wool of our eyes like they have done countless times to others who don’t know better.
Please heed this warning and go ANYWHERE but this shop or it’s sister shops!!!
Moppert Brothers Response
12/20/2023
Cynthia,
While we welcome your feedback I think its important and fair to point out that your repair was never unsafe. The quarter panel was repaired according to proper OEM procedures. It is however fair to say you were not happy with the repair. To be certain you were satisfied with our workmanship, we called in our TESLA Repair Manager to look at the work done. After speaking with the Repair Manager and your husband it was determined that you would feel comfortable and safe if the quarter panel were replaced. We replaced the quarter panel. Harry Moppert Jr was in contact with your husband during the repair, none of your requests were ignored and at no time was it our intent to "cheat" you or "pull the wool over anyone's eyes". Our 47 year reputation of integrity and transparency in the collision industry is extremely important to us, that is exactly why we always work hard to ensure each customer is satisfied. Please let us know if you have any concerns in the future as our workmanship is guaranteed as long as you own the vehicle. Thank You.
Moppert Brothers Response
12/20/2023
Cynthia,
While we welcome your feedback I think its important and fair to point out that your repair was never unsafe. The quarter panel was repaired according to proper OEM procedures. It is however fair to say you were not happy with the repair. To be certain you were satisfied with our workmanship, we called in our TESLA Repair Manager to look at the work done. After speaking with the Repair Manager and your husband it was determined that you would feel comfortable and safe if the quarter panel were replaced. We replaced the quarter panel. Harry Moppert Jr was in contact with your husband during the repair, none of your requests were ignored and at no time was it our intent to "cheat" you or "pull the wool over anyone's eyes". Our 47 year reputation of integrity and transparency in the collision industry is extremely important to us, that is exactly why we always work hard to ensure each customer is satisfied. Please let us know if you have any concerns in the future as our workmanship is guaranteed as long as you own the vehicle. Thank You.
Read less
Local BBB
BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.