Business ProfileforGNC Community Federal Credit Union

I've regretfully been a loyal client for 15 years.Long story short, I trusted this small-town company with all my personal loans, credit cards, and auto loans, but they turned out to be terrible. I moved to Florida 5 years ago, my identity was stolen. I immediately reported it to the company, and they investigated. They returned some of the money charged on my debit card, but the credit card issue took longer to resolve. I asked them to cancel the card and inform me of the fraudulent charges. However, they had my address wrong, so I never received the statements, and they locked me out of my online account. I tried to get access, but they ignored me. Fast forward to this year, when I had $3,000 left on my auto loan. After my father passed away, my uncle deposited the money into my account to pay off the car and get the title for my niece. However, the company took all the money and refused to release the title until I paid an additional $3,000 for the stolen credit card debt from 5 years ago. They had written it off as a tax deduction, but still wouldn't give me access to my statement or remove the fraudulent charges. Once they gave me a new login which I reiterated it did not work since the card was then closed. Despite numerous attempts to communicate, they avoided my calls and emails. Finally, they responded with a payoff amount of over $4,000, including lawyer fees for the credit card debt. I was never informed about a lawyer, and they provided no explanation for the charges nor the lawyers information when I asked. They misled me about the payoff amount for trading in my car, resulting in a higher payment. I have reached out to them multiple times, but they refuse to provide a breakdown of these questionable charges. They took advantage of my situation and treated me rudely and unprofessionally. They ruined my credit as well reporting I was late on it many times after it should have been closed. This company will do anything behind the scenes to make money.