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ComplaintsforCheapCaribbean.com, Incorporated
Additional Complaint Information
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Complaint Details
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Initial Complaint
06/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a reservation was made over a year ago. Upon making the reservation I noticed right away an error so I made a cancellation. (Obviously since I cancelled right away, it was within 24hrs-the free cancellation policy you guys have). Fast forward to now, I just realized I never got refunded the amount ($2,645.37) to my original payment. So today I've called to talk to customer service on cheap caribbean to find out they were telling me that I had this amount available in credit to use on the site. I asked why I was never notified about the credit reimbursement, but he said nothing and that it supposedly "expired" because I didn't use it within a year. I asked for an extension on this and it was approved. I was okay with that credit then because I would rebook another reservation with that "credit" no problem. I spent over 1hr on the phone doing this, just to let me know at the end that a supervisor sent a message saying, the refund would have to go to the original payment method used!!! So i couldn't even use it on this new reservation!! THIS IS RIDICULOUS! I WOULD LIKE TO ASK YOU GUYS TO BE RESPONSIBLE TO PAY FOR ANY INTEREST CHARGED ON THE ACCOUNT BECAUSE YOU GUYS ARE THE ONE WHO MADE THE MISTAKE OF NOT REFUNDING ME TO THE ORIGINAL PAYMENT METHOD MADE! IMAGINE IF I NEVER FOUND OUT ABOUT THIS! I WOULD NEVER GET MY MONEY BACK! PLEASE DO SOMETHING ABOUT THIS! CHEAP CAIBBEAN IS IGNORING ME NOW!Initial Complaint
06/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
May 11 thru May16 2023. Jamaica Reservation called with no notification or tefund.Initial Complaint
06/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company should be investigated for criminal activities. We Booked a trip with Cheapcarribean and ******************** We modified the trip and they owed us close to $1000 credit. For close to a year now, after many stressful calls, and lots of heartburn we have not been able to get nor use our credit from them. It has been by far the worst travel experience of our lives, consistently to the point where it's traumatic. Details: problem 1, it took us months of calls and e-mails to finally get them to acknowledge in an email a portion of the credit they owe us.Problem 2, we tried to use the credit toward a trip before it expires. The agent said it expired, a big lie. We shared the email from ******************* aka CheapCarribean with dates and amount. He demanded that we use our own money first, then he will start an escalation to get our credit applied. Problem 3: They are scammers. The way they talk is condescending. They are thieves. They steal our money, time, energy. They hire non-*** scammers that prey on trusting *** citizens sometimes elders. It makes no sense that they get away with this. I wish someone will come investigate them and put them out of businessInitial Complaint
06/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I booked with Cheap Carribean to travel to Cancun on May 2022 for emergency reasons we had to cancel our travel. Cheap Carribean issued a credit to each of the traveler (2 of us). I called them and told them that I am not with that person any more and I need the credit to be transferred under my name in June 2022. The rep. said no problem she will request that. Life took over for a year until I realized I had to used my credit and travel before June 26, 2023. I called 5 times asking about my credit and they kept saying the tranfer is in process. It was in process for a whole year?! Due to this issue I am still trying to book because now I am not able to use my credit online I have to call them to use it! That has caused multiple other issues where their pricing for packages that I have on their website is $600 dollars more than what I have. WHAT A RIP OFF!!! They are forcing me to book with them over the phone and giving me the run around that they can not match the price on THEIR website and refuse to give me a supervisor to speak to. Here we are 6/12 no booking yet and I have to use my credit before 6/26! I want my credit to use on my own and not have them manipulate me by higher the prices to make me book and pay way more for a package that is way cheaper on their website! This is so frustrating. I am truly running out of options so here I am.Initial Complaint
06/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Feb 15, 2023 I purchased a trip to Punta Cana for two people. The price of $3,368.90 was for a 7 day and 6 night trip. During the course of this reservation the airline changed our flights 9 times. The airline refunded my entire trip and refunded Cheap Caribbean on May 20th, 2023. I have spent over 10 hours on the phone with Cheap Caribbean trying to get my trip refunded. I was issued a PARTIAL travel credit on May 22nd for my trip which was not correct in the amount of $2,733.90. I immediately called Cheap Caribbean and they ASSURED me that this was temporary and a computer generated email. Not to worry all notes and calls have been documented and because this was INVOLUTARY I would get my money. They even gave me the amount they will refund each credit card which was a full refund. Once again I call another day I'm told by another agent that I would be getting a FULL refund on both my credit cards within 7-10 days because this was an INVOLULATRY CHANGE. Well another 6 hours on the phone they are still telling me that I will have my money no later that Thursday, June 1st. That didn't happen. I get the same sob story everyday, today June 5th, 2023, I have to be put on hold for a long time to review all the notes and calls and an hour later same story....WE FILLED OUT A FORM, WE ESCELATED THIS, AND YOU WILL GET A REFUND IN 7-10 days. Cheap Caribbean has all my money while I pay interest on credit cards and they have been refunded everything. I want my money NOW!!!! I will never book with them again and BUYER BEWARE!!!!!!!!!!!Initial Complaint
05/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On december 29th 2022,my wife and I purchased a trip to mexico on Cheapcaribbean for 5 nights and 6 days starting on april 18th,2023 and ending on the 23d.Hotel and air fare for $2466.57 from Atlanta,Ga to Cancun ,Mex.On the 18th we arrived at the airport in Atlanta around 7:00am for a9:47 am departure and we were denied boarding,because there was a problem with the credit card wich was used to pay for the tickets.We had paid for this package on december,so we tried calling Cheapcaribbean to no avail,thank god we found a way to get to our destination in Mexico some other way once in Mexico we talked to Cheapcaribbean for 2 day and they assured us everything was corrected,on the 23d on our returned flight from Mexico again we were denied boarding.We have tried to get Cheapcaribbean to refund our money for the whole airfare and they keep on telling us that they are investigating.We like our money back as we paid them for the whole package,as we didnot dealt with the airline directly.Initial Complaint
05/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Cancer diagnosis April 25 Emergency Surgery April 28 Spoke to representative on phone everyday from April 28 until May 4 when she requested full refund for May 30 cancelled trip due to cancer diagnosis Representative took info assured another dept would handle - email was sent out May 4 a representative spoke on my behalf to their post travel dept who then confirmed they received my medical records and documents that they requested May 9 I checked status to be told they could not upload what their representative sent and asked me to send again May 9 I sent 18 documents to representatives May 15 I checked status and was told they need to reach out to vendors (was told before they reached out to vendors ) The first representative stopped responding May 9 who wrote initial email May 18 no one will respond to emails, no update was given , unable to obtain update via phone to customer support PLEASE HELP MEInitial Complaint
05/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My husband and I purchased a vacation to Negril, Jamaica (Westmoreland Parrish) from 5/30 - 6/7/2023. We received word yesterday via the government travel website that travel advisory levels have increased, so I called to cancel the trip and reschedule at a later date. Upon calling, the gentleman I spoke to told me that I was outside of my cancellation window and that there was nothing he could do. So I could choose to lose 6k or go on my potentially dangerous vacation to Negril. I was willing to change destinations or get a credit on my account to book at a later date, but he is telling me neither of those choices are viable. I also would’ve expected them to email me to let me know if the travel threat level going up so we could make a decision based on that. The threat level went up 5/10/23 and we had to hear from friends that it was not safe to travel there.Initial Complaint
05/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a travel package through Cheap Caribbean.com for airline, hotel and transportation for me and my wife. We were suppose to fly ******** Airlines from Orlando, FL to Jamaica, Montego Bay vis versa on the return. We were scheduled to leave on May 01, 2023 and return on May 08, 2023. I paid the remainder of the trip on April 05, 2023 and received an itinerary and vacay confirmation showing these flights with ******** Airlines. Also, I purchased my baggage with ******** on April 25, 2023 using the confirmation number from ******** Airlines $512 (******). We arrived at Orlando Airport at approximately 11:30am and received information from ******** Airlines that the flights to and from Jamaica had been cancelled back in February 2023. We asked the airline if there was anything they could do to help and they responded with no help. So while we were at the airport we contacted Cheap Caribbean by phone an talked to one of there representatives. With him on the phone there system did show the flights had been cancelled, he apologized and explained if it did not work out to request a refund and because of the circumstances alot of times the waive the fees. However, he told us of a flight with ******** Airlines to Jamaica $400 more per person, however when we arrived at ******** Airlines they had no such flight. So after returning home with no avail on getting to Jamaica I called Cheap Carribean a refund and cancellation for my booking with them (*******). I received emails asking for what credit card I wanted it returned to and amounts from Cheap Caribbean. However, when it was all over I might receive $2014.57 in the form of a travel voucher. The total cost of the trip I paid was $2524.91. We have lost money also from paying for airport parking, tolls and gas, plus because we are self employed one week of work. I have requested full refund because we paid for a trip we did not receive with no fault to ourselves.Initial Complaint
04/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i purchased a vacation with credit protection for two people under my credit card and was told that i would get full credit for the two people that i could use full amount when i spoke with customer service representative and supervisor on 4/11/23 and that all i needed to do is to call and personally schedule the travel through the phone which i attempted to do on 4/16/23 twice and spent over one hour each time. today on 4/17/23 i spent over 170 minutes on the phone with a customer service agent who refused to transfer me to the supervisor after i asked to speak with someone over 8 times and mailed my credit card statement with my name and information paid they then sent it to accounting and said they would get back to me but still no response . i just want full adjustment to be credited to me and be able to use my vacation credit for the full amount i paid of $2334.89
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Customer Complaints Summary
325 total complaints in the last 3 years.
61 complaints closed in the last 12 months.