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Business Profile

Electrical Contractors

Thomas Edison Electric Incorporated

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Thomas Edison Electric Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thomas Edison Electric Incorporated has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We called Thomas Edison Electric on 8/28/2023 to request a quote for adding an outlet for our new dryer. They arrived on 9/5/2023 and the technician informed my fiancé that the cost would be $3,600. Because my fiancé had already paid them $95 to come out and give us a quote, he panicked and agreed that we would go with them. Upon ******** the actual price of the job, we called back their dispatch about 20 minutes after they left our house to get supplies for the job and told them that we would not be going with them. The dispatcher said this was fine, and offered us 10% discount if we would go with them. We said no, because the price is egregious. The technician returned to our home and he demanded we pay him not just the $95, but additionally $200 to compensate him for driving to buy supplies after leaving our home. Altogether we paid Thomas Edison $295. The next day, a local electrician came to our home and quoted us $525. That's $525 for the same work that Thomas Edison said would cost $3,600. For just the price we were forced to pay for the electrician to come to our home and give us the bad quote, we could have paid for more than half of the the job. The technician absolutely fast-talked my fiancé into believing the job was huge because of the location of our electric box, fed him lies about how much labor would be required to get the job done, told us there was only one more conduit like the one we needed left on the East Coast and that he now had it, and altogether told us we needed work that we did not need at an aggressive, dumbfounding price. Beyond that, I feel swindled out of $295.

      Customer Answer

      Date: 09/09/2023

      Thomas Edison refunded the $295 I paid them. I am no longer in complaint and am satisfied with the outcome. 

    • Initial Complaint

      Date:10/23/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday (10/21) afternoon, an electrician from Thomas Edison Electric visited my home due to a loss of power in my apartment. The dispatcher charged a $125 fee, and when the electrician came in I was asked to accept charges for $1,019 (a total invoice of $1,134). He was very professional and power is back, but there was no damage or need to repair --the breaker was loose and he tightened it in less than 15 minutes. When the electrician finished the assessment he noticed that no repair was needed. However, the charges were not reassessed. I am not a homeowner and I rent my apartment. The cost of this visit is 1.3 times the cost of my monthly rent. My landlord will not reimburse due to unreasonable charges. Moreover, I was charged commercial building pricing, but the power outage was on my residential unit. I am attaching the invoice for review.

      Business Response

      Date: 10/24/2022

      This complaint was filed in error. Please contact our client to verify. Thank you for your help in this matter.

      Customer Answer

      Date: 10/25/2022

      The customer support team from Thomas Edison Electric Inc, contacted me and agreed to issue a partial refund. We are satisfied with this resolution and this complaint can be closed. Thank you!

    Thomas Edison Electric Incorporated is NOT a BBB Accredited Business.

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