Complaints

This profile includes complaints for Jim Shorkey Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Jim Shorkey Kia

  12900 State Route 30 North Huntingdon, PA 15642-2585

  
• 

  Jim Shorkey Mitsubishi

  13339 State Route 30 North Huntingdon, PA 15642-1116

  
• 

  Jim Shorkey North Hills Chrysler Dodge Jeep Ram

  7670 Mcknight Rd Pittsburgh, PA 15237-3518

  
• 

  Jim Shorkey Kia Wexford

  10785 Perry Hwy Wexford, PA 15090

  
• 

  Jim Shorkey Youngstown Chrysler Dodge Jeep Ram Fiat

  4850 Mahoning Ave Austintown, OH 44515-1617

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/21/2025 I took home a 2020 ******* Palisade from Jim Shorkey Kia of Wexford. March 20, 2025, I go to make my first payment and my loan was never funded. I contact the dealership and they ask me for multiple additional items and I provided them. After asking and calling multiple times. The loan was funded after my due date. The contact number they gave me for the funding loan agency wasn't even right. Now three months later. After calling the dealership over 10 times. (picture in my call log) I still do not have my registration. They sent me a dealer plate because the temp tag ran out. I just want my registration so I don't ever have to contact theses people again and no one will get back to me. **** in finance and ****** office manager.I have left voicemails, today I now emailed ****** to start a paper trail.=

  Business Response

  Date: 04/24/2025

  There was an error with one of the forms that needs sent in for the registration process.  Our title department sent an expedited request to have the situation rectified. 

  Customer Answer

  Date: 04/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** **********

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my vehicle to the dealership for repair needed the dealership to give me a diagnostic test to determine the extent of damage so the warranty at endurance would cover the issue I authorized the diagnosis and they proceeded to tell me it did not need a motor just timing chain and various parts so that's what they submitted to the warranty company now after completing the job of the timing chain they determine that that wasn't the problem it needed a motor so the warranty company denied the claim due to the fact that the diagnosis inaccurate now I have a vehicle that is not repaired and the warranty company will not assist me due to the fact the diagnostic was not performed properly in turn the dealership has billed me over $1,000 for a inaccurate diagnostic I feel that due to the fact they did not perform the job of diagnosing the vehicles issue I feel they should repair my vehicle because they did not provide the warranty company a accurate diagnosis

  Business Response

  Date: 04/29/2025

  On 1-2-25 the vehicle was towed in from an independent shop with engine troubles. (**** Auto Repair). I can see where they replaced a head gasket for an overheat concern, and did not correct the issue. We are uncertain if the customer's extended warranty paid for that repair only and would not pay for an engine replacement. Within a week or two we determined the vehicle needed an engine due to the extreme overheat condition and low compression of #2 and #4 cylinders even after a fresh head gasket was replaced by the independent shop. Estimates for both a new and a used engine were provided to the customer and the customers extended warranty, both parties declined. Customer was forced by his extended warranty to tear down vehicle to the point of failure. They authorized timing chains due to photos of the tensioner being all the way out but yet still would not recommend engine. The Service Advisor still insisted the car needed an engine and suggested that the customer take the amount of money the extended warranty would pay and estimated the difference of the engine replacement. The customer still declined engine replacement an instructed us to only do what the extended warranty would pay for. He also agreed to pay the teardown price because the warranty would not cover that either. 
  
  
  The car is still barely running due to low compression. *** Shorkey Youngstown has already conceded on $524.00 in parts that the customer refused to pay for that simply could not be used again to put the vehicle back together. The labor for those parts was absorbed by the flat rate technician that was doing the job. The customer is refusing to pick up the vehicle and pay the amount owed of $991.50 plus tax. We have declined to perform any other repairs on the vehicle except for a new engine replacement at this time. The vehicle is now facing abandonment and will be towed out by the **************************** after 5/10/25 if the vehicle is not towed out by the customer. 

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  Devin Boss

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife leased a new *** sorrento in 2018. She was sold on their power train warranty 10years/100k miles as well as an extended warranty.When the lease was up, she bought out the car and paid for another extended warranty.Couple years later the transmission goes with under 60k miles. We speak to the service writer Dakota and they confirm its the ******. They tell us that its not covered under the extended warranty. I explain to them that its covered under the power train warranty. They tell me they dont have the record of it with *** for my wife. After a long conversation, we find out that the warranty was issued under my wifes grandmothers name. Instead of calling *** and having it corrected. Dakota went and spoke with someone. The next conversation was about it not being the transmission and they needed to do more testing. A couple weeks go by and not a word from them. All while my wife doesnt have a car. Finally they issue her a loaner car. After a month or two, they come back to us and tell us its some type of module that went bad. Again, it was covered under the extended warranty. They replace it or so they say. We get the car back and within a day the transmission slips again. I take it back to them and they issue us another loaner vehicle. Weeks go by, no word from them. We call over and over again and no answer. No call backs. Finally I get my stepfather involved to call them as he was the regional manager for ***** for several years. He speaks to them and within a week they tell us its a bad fuel pump. Covered under the extended warranty. Then it takes weeks and weeks to hear back before they tel us its not the fuel pump. Finally I get fed up and call corporate. They confirmed with me that not only was it filed incorrectly but they hadnt heard from the dealer. After 9-10 months the transmission was fixedNow the coolant is dumping out. I went to trade it in today and got a giant get ****** from the sales department. Calling lawyer

  Business Response

  Date: 04/03/2025

  The service manager is currently working with the customer.  Their vehicle is in our care, and we are working on resolving their issues. 

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Mitsubishi Eclipse Cross from the Jim Shorkey Mitsubishi dealership, North Huntingdon, Pa on March 5, 2025. The salesperson explained three different protection packages that could be added- 1) ******************* Protection Plan $1495.00, 2) ************ Protection Plan $995.00, and 3) Maintenance Contract $129.99. I agreed to add the plans but only after the salesperson assured me TWICE that they could be cancelled at any time. I called the dealership on March 6 to cancel all plans but they have refused. When I contacted the salesperson to let her know they were refusing, she acknowledged that she told me they could be cancelled at any time, and then said she was sorry but she didn't know. I want refunded for total amount of $2619 and any tax and interest that is accruing since all was added into my loan.

  Business Response

  Date: 03/24/2025

  Ms. ********** was offered multiple value-added products when she purchased her vehicle on March 5, 2025.  Of the 3 items she chose (tire protection, prepaid vehicle maintenance and paint and fabric protection), 2 can be cancelled.  Paint and fabric protection is applied to the vehicle, therefor it cannot be taken off or cancelled.  (attached you will find her signed contract as well as page 5 of the contract where is states at item #7 the contract cannot be cancelled).  We will be happy to assist with cancelling the other 2 products if she contacts the dealership.  The terms of the maintenance contract state it must be cancelled within 30 days of purchase (3/5/25) and before any of the services have been redeemed.  
  
  

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Regarding the dealership response to my complaint #********: I accept the cancellation of the Tire & Wheel Protection Plan ($995) and the cancellation of the Maintenance Plan ($129.99). I do not accept the refusal to cancel the Interior/Exterior Protection Plan ($1495). The salesperson assured me TWICE that the plan could be cancelled at any time. This was before I signed any paperwork. They are saying that the plan cannot be cancelled because they put some kind of protection product on the car while we were signing papers. I don't see how this could have been done in the short amount of time it took to sign. The car was parked exactly as it was when we arrived at the dealership. My husband remarked to the salesperson that the car did not even appear to have been washed. The interior of the car did not appear to have been cleaned either. The plan is a five year plan and should have been cancelled the very next day when I first called. Apparently the dealership does not provide proper training to their sales staff and we should not be penalized for their lack of knowledge.

  Regards,

  ***** *****-****

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this junk certified used ****** miles I was told and have papers for got a email from *** its only ***** miles its burning oil I need a new motor engine something its at ******* in ******** over 3 times same issue they keep charging money not giving me a new engine but changing crazy amounts for flushes spark plugs etc I want refunded for all the money they took for bogus repairs knowing this car is junk and known to need a new engine Vin 5 x y pg 4 a31 ******

  Business Response

  Date: 04/02/2025

  To the best of our knowledge, we have not had the opportunity to look at the vehicle at any of our service departments.  The vehicle has not been brought back to us since it was purchased. This is the first time we are hearing about the issues. Please reach out to ***************, he is the service manager at Jim Shorkey Kia. ************.  He would like to review all of your concerns.  

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an extended warranty from *** Shorkey from North Hills. Explained my concerns on the vehicle. They ignored it but insisted it was something else but charged $100 for the service. Reviewed my warranty and recommendations from another reputable mechanic and was told they would review it. However when I went they said nothing was covered but I was going to have to pay them $100 after already paying them $100 last month for the same issue. I tried to rectify the situation with documentation and photos but they refused to review. Their behavior is unacceptable and I feel like Ive been ripped off of my money just for them to nickel and dime me and pretty much sell lemons. It is as if they are scam artists and Im afraid of how many others they are doing this to as well.

  Business Response

  Date: 03/13/2025

  The very first time the vehicle came in it was towed for a no start condition. We advised customer that the vehicle needed batteries.  She declined the work stating she didn't trust our diagnosis. She came to pick it up, we had to jump start the car because the batteries were dead. She left and went to her local mechanic where they advised her that she had an oil leak present, her parking brake was loose and was advised that her headlight needed replaced. Customer came in yesterday (3/13/25) to verify oil leak and headlight issue.  We confirmed the leak and location by adding dye.  We submitted a claim to her extended warranty company, however the claim was declined. We advised the customer, she was upset and contacted ******** (warranty company) herself. Customer was advised to have us resubmit claim for approval. We resubmitted claim and they did cover the bulb but not the mount.  

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to buy a used vehicle. Asked multiple times if it was a pet free vehicle. The salesman, ***, lied right to my face multiple times. It wasnt until I caught him in the lie did he own up to it and after I purchased but still at the dealership. At this point I told them I didnt want the vehicle and they returned my check but not my $2000 deposit as they said they would. Ive called multiple times and left multiple messages for everyone at the dealership. No one calls back and they havent processed my deposit return. Crooks!!! Stay away from them.

  Business Response

  Date: 03/05/2025

  Management was made aware of the refund being owed back to the customer this morning (05/05/25).  The $2000 deposit is being refunded. 

  Customer Answer

  Date: 03/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is barely satisfactory to me.  They did nothing after I called 5 times and left at least 3 voicemails.  Management knew from the moment I walked out the door to buy a car somewhere else that they needed to refund my deposit after trying to defraud me.  They definitely knew they should have after I spoke with ***** in finance and said return my deposit after he handed me back my check.   I only gained traction after going online and looping in management from a different location and CCing staff at original dealership and then they had no choice.  I just hope they havent tried this scam with to many other customers. 
  
  Regards,
  
  ***** B

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand-new 2025 Ram 1500 Bighorn (VIN: *****************) from Jim Shorkey North Hills Chrysler Dodge Jeep Ram on January 15, 2025, expecting a flawless vehicle. However, when I took it to Distinct Automotive Appearance for a paint protection film (***) installation, *** and **** immediately discovered manufacturing dents that should have never been there in the first place.I assumed these defects were unknown at the time of salebecause knowingly selling a defective vehicle would be outright unethical. When I brought this to their attention, ***** ********, the sales manager, assured me they would fix it immediately. Instead, I was met with endless delays, shifting explanations, and a complete lack of urgency.After weeks of frustration, they finally worked on my truckonly to make the situation far worse. When I picked it up and brought it back to Distinct Automotive Appearance to resume the *** installation, **** called me with devastating news:Jim Shorkey North Hills Chrysler Dodge Jeep Ram had completely butchered my truck.Instead of properly addressing the original defects, they managed to inflict even more damage on the entire front end. Their careless repair resulted in: A reckless, botched paint job on the bumper New scratches, dents, scuffs, and gouges across the front To say Im furious is an understatement. Ive owned this truck since January 15th and have barely been able to drive it. Instead of the brand-new vehicle I paid for, Ive been left dealing with gross incompetence and unacceptable service.This dealership has shown a shocking lack of professionalism and complete disregard for their customers. I demand a proper resolutionimmediately.

  Business Response

  Date: 02/25/2025

  We are sorry to hear that the manufacturer bumper had defects that were not up to your standards.  We understand neither ourselves nor the customer saw an issue with the bumper until the *** team he uses looked at it.  Upon hearing that there is something wrong with the bumper, we invited Mr. ***** back in for us to try to help with the situation.  We are now made aware that the customer is not happy with the repair that was done to the bumper.  The new scratches, damage, gouges across the front all seem like issues that would have been visible to either our staff or the customer when it was picked back up off of us.  Now again we have a 3rd party company saying all this damage is there.  I am not sure why it was not addressed when we released the vehicle back to the customer but we will be happy to look at it again.  We invited Mr. ***** to come in and show us the vehicle and what is wrong with it.  We would be happy to get the bumper corrected to make this right for him.  We are willing to fix his truck correctly if there is damage that WE caused.   We will make sure the quality of the bumper is what it needs to be if it is off. 

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a 2019 Chrysler Pacifica on 11/20/2024 a few days after having it issues have been starting and I have been reaching out to the sales person each time to make them aware. It seemed from the text messages back and forth that they were going to help with the repairs and it would not be me paying for it being I just got the van. but I was informed today via service that I will have to use my warranty. Which comes with a $200 deductible and then being I mentioned 7 or 8 issues I was told I would have to pay around $100 for each diagnostic issue that is checked in addition to any repairs that are not covered out of pocket. I had to keep reaching out to get a date for service. Then finally I had to call to get a service date set to only find out they are not going to help me at all. From my text back and forth you can see that I was not even informed that I was being charged for the warranty given by them. I was told my monthly rate came with a warranty and that was it. I am very disappointed with *** Shorkey. I tried to even reach out to the Manager of used car sales Mr. ***** and no call back. But I was told by service that they spoke with my sales person and the manager and just to use my warranty no further help will be given. I need my van fixed. I would like it running right. I would like *** Shorkey to pay the warranty deductible, all diagnostics costs and repairs. If all issues need time and I need a rental I would like that to be covered as well. The issues that need addressed are:1- automatic stop and start works when it wants to 2- usb disconnects constantly 3- I recorded a noise that happens when you are idle turn the car off and on or even while driving 4- brakes making a noise since I got it and getting worse 5- automatic start had an exclamation symbol appear on my dash 6- front car sensor does not make a sound to warn you getting to close and one time I was told I need to brake on my dash when fully stopped at a drive thru 7- car door locks

  Business Response

  Date: 02/27/2025

  We are sorry to hear that the preowned vehicle you purchased is giving you issues. We have no records of the vehicle being looked at in any of our shops since it was purchased in November, but we would like to invite the customer in so we can take a look at it. In regard to the warranty, the customer did opt to purchase a service contract to extend coverage with a $200 deductible. We would be glad to go over what all is and is not covered with the contract.  The certified warranty from the date of purchase had a 3 month ***** mile limit.  It does look like more than ***** miles were put on it since purchase.  The coverage that was purchased would still be in place.  Upon our service professionals looking at the vehicle, we can help in processing any covered repairs that may need to be made with that service contract provider. 

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I needed more clarification. If I were to bring my vehicle if to get looked over is *** Shorkey covering all costs for all the diagnostics for everything I have mentioned? Can I go to the Chrysler Dealership closer to me or even a *** Shorkey that may be closer? I had attached my text messages that state I was unaware that I was paying extra for the warranty offered so how would I have even know that there was a $200 deductible. Then on December 4th I was there for minor damage to the front end I had seen before buying and had the brakes looked over by my sales person. I was told brakes were fine that it will take time. But still the noises exists and actually sounds worse. But no appt was made for all of that. I need to know that when the van is looked over whether using my warranty or not that I have no out of pocket costs. I had reached out via text multiple times and later calling to get this all fixed and it seemed at one time that *** Shorkey was going to help. Now they are leaving me hanging with many issues and a supposed certified vehicle that should not have so many issues so soon. I should have know not to buy from *** Shorkey again because I went through the same thing with my previous vehicle bought from a different *** Shorkey and I was left fixing everything on my own a few weeks after. I need a van I was told was going to be safe and run right. I am not getting any of that. I am very disappointed and will not recommend *** Shorkey to anyone with all I am still going through.
  
  Regards,
  
  Eurize *******

  Business Response

  Date: 03/04/2025

  No, we will not be covering all diagnostic or making any guarantee that there are not be out of pocket cost associated with said issues.  We are more than happy to look at the vehicle but in no way are promising to fix any of the customers stated issues.   Again, we do not have any service visits logged in our systems pertaining to the vehicle.  We need to get it in to look over it and address customer concerns.  I would like to set an appointment and do this in person to make it clear and easy.  The service manager and ** would be happy to sit down and discuss with customer.  In regard to not knowing that an extended warranty was purchased with this vehicle, we have multiple documents with the cost of the extended warranty, monthly impact on payment with the customers signature on them.  Let me know when you want to sit down here with the ** and service manager and we will work out a schedule to make the transparent discussion happen. 

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Then all that is truly being offered to me is an appointment and a consultation. To to look over the text messages I had attached? I had reached out several times to state what issues were occurring and when. I was told I would be treated like family and felt these issues would be corrected by *** Shorkey to make things right being I have only had this vehicle a few months. Now I feel that I will walk in have to pay $700-900 in diagnostic fees and $200 for each item to be fixed if covered by a warranty again I was not told I was paying extra for. This isn't right in my opinion. When I was offered the van I was told for the amount I would be paying monthly a warranty was included. I was not told I would be charged an additional $4000 to get this warranty. Then it seems *** Shorkey is now saying there is too many issues to help me at all. This is the worse company to get a vehicle from. I have learned my ****** and from now on if ever getting a vehicle will not go to any *** Shorkey and I will make all friends and family aware. I do not need a consultation on how the warranty works. What I need is my van fixed and running safely. How much will I be paying for the look over? Can I go to any *** Shorkey closer to me for this? What is *** Shorkey really helping me with to make this right truly? This is a disappointment.
  
  Regards,
  
  Eurize *******

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/16/24- Leased a new 2024 Jeep GC 4XE with 54 miles on it.12/19/24- 141 miles on car. Check engine light came on with multiple errors (see attachments). Oil life was at 31%. Dealer picked up vehicle. Did multiple software updates to vehicle. ********* life instead of changing oil so have no clue how bad oil is. Oil should have been changed due to synthetic oil in vehicle sitting on lot for 12 months. Car was beginning to stutter, jump/buck when trying to accelerate, would reduce power.2/4/25- 812 miles on car. Car finally lost power coming up hill on major road, was able to get vehicle back to house at 9MPH but would not reverse. Check engine light came on. Called AAA to tow to dealer since they couldn't pick up. Was told a transmission line was bad and leaking. Replaced after having to contact engineer to tell them how to replace. But was also told that they can't tell if this has damaged actual transmission and we'll have to wait and see. Was told it was test drove and was fine.2/10/25- Picked up vehicle, drove home and car is still bucking & jumping when shifting gears. They want us to bring vehicle back down for test drive with service manager. I've lost more work/personal time with this car in 6 weeks than I did in 10 years with my last Jeep.This is a brand new vehicle that should not be driving like this or need this type of repair. Dealer says car has depreciated over $20k in 6 weeks so they won't buy car back at cost. We want out of this car at what it cost us to sign the lease with our down payment and trade-in refunded. We were willing to purchase a new vehicle with them, even test drove one, but they won't do anything about this faulty one, say it's not their responsibility. In the 6 weeks that we have owned this car, we have only had it about 4 weeks. The dealership has put at least 100 miles on it driving it to be repaired and test drives.

  Business Response

  Date: 02/14/2025

  We have been in contact with the customer since the complaint was filed.  Her vehicle needs a new transmission and is being replaced by the manufactures warranty.  We have provided her with a loaner vehicle while the repairs are being done.