ComplaintsforJim Shorkey Auto Group

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle from dealer in Gainsville Ga (Mitsubishi dealership) on 06/19/2024 Traded in my vehicle and the issue I'm having is the trade in has not been paid off as of yet from the dealership . The loan is accumulating penalty's and I can't not get any responses to my emails or phone called from (Kelly) in finance or Mike (GM) I started this 2 weeks ago and can only get through to my salesman but there's nothing he can do . I have never been treated with so little respect in my life time .I need an immediate resolution or my trade in vehicle back .

  Business response

  07/26/2024

  This is another complaint that was settled in our Georgia region for Jim Shorkey Mitsubishi - Gainesville. The complaint was resolved yesterday. We did confirm with the customer that the original check was sent to the wrong Toyota department and to reach out to our General Manager, Mike T****** **********************, for tracking information. The complaint was closed after that response. The check was placed in the mail and confirmed that it was sent to the right department with Toyota. Please contact our General Manager, Mike T****** for more up to date tracking information. Unfortunately, we are not able to expedite the postage at this time.

  Customer response

  07/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  *** ********

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle back to this location in june 2024 for the 3rd time after 2 transmission replacements and the same engine code coming on just for it to be a transmission issue again. I received a loaner vehicle while my vehicle was being serviced. I was involved in an accident with the loaner and i was not at fault for the accident. Jim shorkey held my vehicle as collateral until they were paid for the damages (total loss) of their vehicle. They refused to give me my vehicle back until they were paid even though i was not at fault i did sign a contract for the loaner stating i am responsible for any damages no matter who is at fault. They held my car for weeks until they spoke with insurance, but they knew i had appropriate coverage (collision, comprehensive, full coverage for any damage that may occur) and still held my car. I lost money paying for rides to work (lyft,uber, ect). I had to have to pay to have groceries delivered to my house due to them keeping my vehicle. Ive lost out on alot of money because of them holding my car hostage. I read the whole contract agreement and nowhere does it say they can hold my personal property or belongings until the damages are paid for the loaner. Everything was to go through insurance that is not a one day or same day process. I had to go weeks without my vehicle for their petty reasons and i want reimbursement for all the money ive lost and had to spend due to my vehicle being held.

  Business response

  07/18/2024

  Per our rental agreement, the customer is responsible for and assumes all responsibility for any and all of the following: fuel replacement after use, no pets, no smoking, accidents, or any damage that may occur. As a business, we reserve the right to hold personal property until we are made whole as a business, and with this instance and customer, we did have Ross Township PD involved, who agreed with our stance in holding her vehicle until we had confirmed coverage from her insurance provider, and she paid her deductible. This is our standard business practice and is clearly spelled out in our agreement. Thank you.

  Matt D***, Service Manager, Jim Shorkey North Hills CDJR

  Customer response

  07/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  **** ***

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Traded in my 2019 outlander Sport. as a part of the trade deal Jim Shorkey was to pay the balance on my loan on the vehicle $ 7,400. As of 7/12/2024 Jim Shorkey has not made any payment on the loan and have possession of the vehicle I traded in. ON 6/27/2024 after many calls to the dealership. I received a call from Dickey ******* General Manager, at telephone # ***** ********. ****** left a voice message saying that the loan was paid. I immediately called Ally Financial whom advised that. needed to get a tracking number from the dealer to track the payment. after placing several more calls to the dealership to get a tracking number , i reach a person named Ian who identified themselves as the finance manager from telephone number ************* *an advised that there a delay in doing the paperwork and the dealership was going to send they payment to ally ach on 6/28/2024. Ian then texted me later in the day with a number he claimed to be a confirmation number for the payment. I followed up with Ally the number provided by Ian is not a legitimate confirmation number. As of 7/12/2024 Alley has not received a payment for Jim Shorkey, I don't have the care and no responsible for two car payments.

  Business response

  07/22/2024

  Hello!
  ****** *******l did purchase a vehicle from Jim Shorkey and traded in her 2019 Mitsubishi Outlander that was agreed upon to be paid off as part of her transaction.  Jim Shorkey did pay $7400 to Ally Finacial to pay off her account in June as agreed upon.  We did tell her that the payoff was made to ALLY.  We will be following up with ALLY to see if we can do something on our end to help elevate this issue for *******
  
  Thank you for your time.
  
  Matt B**** General Sales Manager, North Huntingdon Mitsubishi

  Customer response

  07/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  ****** ********

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2024 Kia Telluride from this dealership on 3/21/2024. This Kia was Certified Pre Owned with 711 miles. So it seemed like a great deal because it was basically brand new, and cheaper than a brand new one. While driving on 3/22/2024, my dash started lighting up like a Christmas tree with "Check this sensor, check that sensor." It was saying that for at least about 7 different sensors. Then, when I went to shift from Drive to Park, the D stayed lit and wouldn't change until I turned it off, then back on. Then, while driving the car was having trouble shifting and became very jerky. To the point where my young kids in the back seat were asking what was happening. I called the dealership on 3/23/2024 as the car became undriveable. Finally, after more than a month later, on 4/27/2024 the car was done. The car worked for less than two months. On 6/13/2024 the car lit up again and became undriveable. The same thing happened. With my two kids in the car with me again. Thankfully I was not far from my home and managed to get it there. It got towed back to the dealership on 6/17/2024. On 7/10/2024, almost another month of them having the car, they text me and say that the car is ready to be picked up. It takes about an hour to get there. I show up, only to find out that during the test drive ANOTHER failure is happening. So now they need to wait for another specialist to come out and figure out the problem. So I drove a two hour round trip for nothing, and also lost two hours of work. I NOW FEEL THAT THIS CAR IS UNSAFE FOR ME AND MY TWO CHILDREN. This is absolutely absurd.

  Business response

  07/23/2024

  *** ********** vehicle is currently in our service department during which time they were provided a loaner vehicle of ours as during the time we have had it. Just yesterday, a representative and specialist from Kia visited and looked over the vehicile and it was determined that a wiring harness was to be replaced on it, which has been ordered. This will all be covered under warranty. Thank you.

  Victor Falk, Service Manager, Jim Shorkey Kia North Huntingdon

  Customer response

  07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I find this unacceptable. Just responding by saying "it's covered under warranty" is not an answer. Out of the 4 months that I've owned the car, it's been in the shop for 2 1/2. Twice for the same thing. It's always a harness issue due to corrosion. Where does this "corrosion" come from on a practically brand new car?  This car has been unsafe for myself and my two children. The fact that this has happened twice, all harness issues, is very concerning. I like to take my kids on vacation, and now I'll have to worry about if we'll be far from home and this will happen a third time?
  
  Regards,
  
  ****** ********

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please see attached "BBB Complaint Jim SHorkey.docx" My complaint is in this document as I am unable to type my full response here. My car was also purchased under ******* ***** my mother. But they should have the information under myself **** ********

  Business response

  06/26/2024

  In regard to gap coverage, she had on her previous vehicle that was totaled we have no way of knowing if the gap coverage paid a claim or not on the total loss or if the insurance company covered the entire amount owed on the vehicle loan and the customer was refunded for that gap contract?  Furthermore, at the time of purchase of her current vehicle gap is always an option to be either accepted or rejected. We are currently still waiting on ********** to release her radio as well as several other vehicles with the same radio. We have kept her informed of this and let her know when the manufacture provides the parts, we will be able to fix. She has also been given jeep wave customer care number and they advised her that they are working on the problem and will update the dealers when they have parts. 

  Customer response

  06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I was refunded the GAP coverage. I just feel when they knew I had purchased my vehicle there and they looked up my info they could have informed me of GAP purchase at that time instead of selling a car to me. Just seems like a sneaky move to make money when GAP would have covered this. I do not expect anything to come of this, but it should be known. 
  
  I have also put a message through Jim Shorkey’s website and no contact at all. In fact, the dates they gave me for my part to come in they indeed did call me and it was an automated message reminding me to schedule my vehicle for maintenance, all I want is the radio fixed. 
  
  My problem is the radio part. **********/Jeep is involved and they are stating all they can do is contact the dealer for updates. So, to sum up **********/Jeep puts all the blame to Jim Shorkey and Jim Shorkey puts all the blame to **********/Jeep. I am not getting a resolution from either. I just want my car to 100% which is what I paid for and warranty covers. I was sold a product they support but will not back if no part is available. 
  
  I have had to call most times to check on the part as well. They only updated me half the time when the part was due. I was patient for one month after that it is ridiculous to wait this long. 
  
  Knew vehicles are put on the showroom floor/website for sale used and knew but they wont fix a product that was previously sold. I just want my car to 100% as I paid for. This is not a wear and tear item it is a backup camera/radio/navigation. 
  
  Furthermore, I have contacted and left a message with no call back about the “auto start/stop” (when stopped they vehicle will shut down and when you release the break it will turn the engine on fully) and now that is not always working either but I have received no call back for this.
  
  Please, Jim Shorkey, I just want what I am paying/paid for. I don’t want anything extra just a resolution. It is hard times right now with the economy and me paying $380 a month for a vehicle that is not fully functional is hard. I struggle with backing up without they camera and am afraid to get into an accident. I can just afford this with the way prices are and can’t afford to buy a backup camera to add onto my car. Thank you. 
  

  
  

  Regards,
  **** *******

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Recently traded in Telluride- originally purchased extended warranties for the vehicle, that should still have a balance and were never used. Have left 3 messages over 5 days and still no call back from Dave D. Everyday they don’t return my call, it takes away from the balance I would receiving back.

  Business response

  07/09/2024

  The warranty cancellation was handled and we reached out to the customer the day this initially came over. Thank you!

  Jesse W*******, General Sales Manager, Kia Wexford

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The date of transaction was 4/24/23. Price paid $27,276.23. To fix the paint on the hood of the vehicle when I first got it. The paint on the hood of the car was not fixed properly, the paint on the hood of the car continues to peel and crackle and there are swirls in the hood of the vehicle. When I called them about it they offered to give me a new car (Dick M***** manager) but continued to rush me and would not let me test drive the other car. I was I told I had 2 choices to get the car painted or to get another car. After I felt as though I was being rushed into getting another vehicle I asked for mine to just get a paint job on the hood and I was told that they are not doing anything and I proceeded to leave the dealership. The vehicle is still under warranty.

  Business response

  07/01/2024

  *** ****** did purchase a vehicle off Jim Shorkey Mitsubishi in April of 2023.  She purchased a 2022 Eclipse Cross with 24,862 miles. At the time of purchase, the vehicle did have stone chips on the front hood and had those spots touched up with touchup paint.
  At the beginning of June of 2024, *** came back to the store complaining the paint was peeling off her hood, and we sold her a car with swirl marks on the hood. We explained that the stone chips would need to be touched up again, the vehicle paint was not peeling. We also showed her how the swirl marks in the paint are from washing the vehicle, and any used car you look at you will see swirl marks in the paint. 
  *** explained to us that she would never purchase a car with swirl marks in the hood, and her own mechanic told her it was a paint defect. She stated she wanted the hood painted to look like a new car and wanted us to fix it.  Again, as stated above she purchased a used 2022 with 24,862 miles on it. 
  To try to appease *** and help her out of the situation, we tried to show her other vehicles she could buy but she was not interested in looking at them, or paying any difference then what she was paying.
  We stand by the facts she purchased a used vehicle that we did touchup paint on, the paint is not peeling. Swirl marks will be on any car once it is run through a carwash or washed by hand with a dirty rag. We offered to help get her out of it and she would not look at any of the cars. 

  Customer response

  07/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  To whom it may concern!
  I *** ****** do not agree with Jim
  Shorky. ******* ****
  my car to the body shop to attempt to fix the situation and like I previously stated Christy no longer works at that particular car dealer shop, however she works across the street at Kia and she has stated that I'd anything happens to the paint again she will come get the car herself. Even though I purchased a used vehicle I would have never agreed to purchase a vehicle with peeling paint chips. It is being said I am at fault sue to the use of dirty rags and car washes that paint is peeling. The paint marks began to get bigger and bigger and also more everytime I looked. I only put 4,000 miles on the car in a little over a year. I do not drive far or too often. I feel like they covered the paint chips before I bought the car and the car had a bad paint job to begin with. They were covering it up so it could be purchased. I know multiple  people with used vehicles and I have also had cars for over 10 plus years and I have never seen paint chip and swirls in the cars before. The manager, Dicky stated he was going to give me a paint job or a new car. I did not want the new car because I have to stay within my budget. He was trying to sell me cars that were out of my budget range, I also did see cars to my liking. He was being very rude and told me to get out of his office and I do not pay his salary. I'm paying over 27,000 and I would like to be satisfied with my purchase.

  Regards,
  

  
  *** ******

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased this vehicle from Jim shorkey Kia along with every available extended warranty. Every time an issue has arrived we have been refused rental car service which is included with our program. The most recent issue requiring our vehicle to be towed to the dealership we were told we had to drive the vehicle another thousand miles. This caused us to exceed our manufacturer bumper to bumper warranty. After several attempts to resolve the issue we were told more maintenance was needed outside of our maintenance package purchased. This work was done without us agreeing to have it done or a price. At this point we were having our vehicle held hostage until we were forced to pay. Ever since said work was done we have had oil and transmission issues. After returning multiple times we continue to be charged for unnecessary work as well as things we never agreed to. The lack of professionalism and customer service has been an issue by many who have had to use this service department. At the current moment we have paid out repetitively for work that has not been done or been done incorrectly. We are currently being told the warranty will not cover the work needed unless we pay for work to be done, however the problem is we have already had this work done with no different outcome. The fact is the company is not honoring there agreement and warranty as well as operating under false information and misleading unnecessary charges.

  Business response

  06/26/2024

  Our records for this customer show he was in a loaner vehicle, as he agreed for us to do the combustion chamber cleaning.  
  
  Because the vehicle was a CPO car, JMA does not cover the combustion chamber cleaning, because they view it as a maintenance service, not a repair, even though it is protocol prior to replacing an engine.  We did not charge him for the loaner vehicle, and he paid for the combustion chamber cleaning, which we would not have done without his express approval.  

  Thank you, 

  Carmen S****** Service Manager, Kia Wexford

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2019 Kia Sedona LX on March 7th, 2023 for a certified pre-owned vehicle. After 12 months from the purchase, I noticed the paint started to chip and degrade on the gas side port of the vehicle. I had a certified mechanic look it over and they stated that the vehicle was in an accident but it was not reported on the CarFax. The CarFax report was clean with no reported accidents. I took the vehicle to Jim Shorkey Kia and reviewed the issue with the original salesman Brandon Eichler and his general sales manager Eric Carroll. The general sales manager stated that since it was over a year since purchase it was not their problem. I emphasized that a thorough 165 point KIA certified pre-owned inspection should have caught this before selling to a customer. All I want is the vehicle to be fixed.

• Initial Complaint

  06/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good day, the issues I have span more than just the last 12 months but also involve them. We purchased our jeep in 2018 and the issues started then. I didn’t realize until just recently what we endured were issues worthy of your intervention. First, the vin number of the vehicle and vin number of the driver door are not only different but the door is 2012 the jeep is a 2014 (apparently that’s not legal, I wasn’t aware of this fact till it was brought to my attention this week while having other current repairs done) the dealer ship knew and acknowledged this during the purchase and laughed it off as if it was just a normal repair and claimed no responsibility for selling me a vehicle with non matching vins or history of repair. Not knowing better, we were on our way home that night and when we arrived home I found that there was marijuana left by the salesman (Tom) in the vehicle. So had we been pulled over with a non matching vin vehicle with drugs before they were medically legal as my wife and I both retain our conceal carry cards and were armed it would have ended very badly as you can imagine. Second issue was with jeeps recall of interior. Our whole dashboard interior leather cover piece had pulled away and is still that way as well as missing the interior wood detail panels. We brought it up there for the recall and after over a week they called us to come get our jeep and told us they could find the parts and we’re no longer required or had any intent to have my warranty honored or have the interior re-glued back into place. They then refused our repeated attempts at having the work done and refused to return our numerous voicemails and emails. Thirdly they did repairs to the vehicle that resulted in a misalignment and ruined one of a set of brand new tires that were around $400 each. When confronted they did the alignment and proceeded to charge for that and refused to replace the now bald tire as well as a slew of other minor complaints we have about them

  Business response

  06/17/2024

  I spoke with Sean and Wes in regard to this matter, we also did a deep dive into the repair orders etc.  Just confused why this is the first time hearing of this so many years later.  Wes did make me aware that he had remembered and talk to ** ****** years back in regards to the dashboard and that was prior to 2022, which was the last repair order we had on this vehicle, and at that point CDJR did not have a replacement dash available any longer for the 2014 model year and was out of warranty.
  We would be happy to offer to try and maximize trade in value if the consumer would be interested in trading it in.  Outside of that, this car is over 10 years old and purchased in 2018.

  Bryan Markovich, General Sales Manager, North Huntingdon CDJR

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩