Complaints

• Initial Complaint

  01/16/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my truck: 2015 ram 1500 on the second week of November. I thought the dealer was the best option to repair the truck, they started with one diagnose, then I putting me in a though spot of having to pay $5.000 from my pocket or having the extended warranty pay for the repair, they diagnose a failing engine and my extended warranty offered the dealer few options and they didnt accept them. Again, the dealer said: I either get the truck broken as it was for $5.000 or I have to pay the full amount for an engine replacement. After all, the warranty paid around $5.000 and I have to pay $10.000 They performed a road test before having the truck ready for me, when I picked up the truck, I noticed few things: -Coolant splash all over the hood, it wasnt cleaned at all after repair.-Battery lid was oily as of someone spilled something there -the truck was disgustingly looking on the outside -the gas tank was empty -finally after being repaired I wanted to try the truck first and immediately noticed a weird acceleration and noise coming from the engine. I didnt know what to expect from a new engine, but it was obvious that it wasnt right. When i texted them next day after picked up, they told me: I saw you took photos yesterday, why you didnt come immediately to talk to us? My answer was that I didnt know what to expect and I wanted to try it out first. Now the truck have a new issue and they dont want to take responsibility for it

  Business response

  01/20/2025

  From the start, before performing any repairs, we advised the customer that we can only work within the constraints of his extended warranty. The warranty company offered used or recycled parts which we will not install due to liability reasons. We did give him the option to take it to a different shop if that was what he desired. His warranty had some coverage limitations and did not approve the use of factory parts, so he agreed to stick with the factory parts and agreed to pay the out-of-pocket difference. We did not have any issues on our road test but did offer to cover his deductible to install the clutch fan that we had already diagnosed for free.  The reason the noise is so prevalent now is because of the cold temperatures. 

  Customer response

  01/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They did offer to go to another place to get it done, but it was $5.000 to return the truck with a failing engine and overpriced labor.

  They just fixed the clutch, something that wasnt bad before I took it to them, They also broke the truck front grill and for all this issues, they had an answer ready, trying to blame it on me, not knowing I have pictures that shows that it wasnt damage. I paid for a repair and I wont pay for they mediocrity. This is a place that overcharges, break your car trying to fix something else and then try to blame it on you, when they dont have more excuses and knowing that this case is being handled by BBB, then acting upset, they agree to repair their mediocre and overpriced work 
  
  
  
  Regards,
  
  ****** *******

• Initial Complaint

  01/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dealership lied to me about my cars warranty. The car needs a new engine, which their employee said it would be covered, to drive it until it dies and *** will replace it. Have had ongoing car issues, knock sensor replaced, found scoring in the cylinders, and a very poor oil consumption test done. All engine related issues, which would warrant an engine replacement.

  Business response

  01/13/2025

  On 01/10/25, the warranty company came out to inspect the vehicle, take photos, and take all the information to review.  We have not been approved or denied by the warranty company yet so we must wait for them to make the decision based on their inspection.  We should know by Wednesday, 01/15/25. We did ask them if they could expedite their response.  We have provided the customer with a loaner vehicle in the meantime.  

• Initial Complaint

  11/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/17/24 my wife's vehicle was return to us from Jim Shorkey Kia in north Huntington after a week of dealing with their incompetence. Not only did they claim we didn't have a warranty, which we do, but after days of having it and doing nothing they did not resolve the issue and did not give us a rental and the car was returned worse than it was when given to them. When I contacted them to correct the problem they refused to speak to me. Refused to return calls or even remotely try to fix the problem. Now I tried to call again today and it's like they blocked my number as the call just keeps hanging up. The vehicle is unsafe and should not be driven. It's snowing out now which just makes it way worse. I have children that ride in the car and I'm just very concerned about it. All I wanted is for them to make it right and they seem to be refusing to do so.

  Business response

  11/26/2024

  The vehicle was dropped off on Oct 14th.  Technician diagnosed the issue with vehicle on the 14th.  The technician found the axle boot was split, so our parts **** ordered part.  Part came in on 16th and part was installed.  The vehicle was driven by tech to ensure safety and returned back to the customer on the 17th.  Customer had a 3rd party warranty that we didn't know about nor made aware of at time of drop off, it was not a covered component under the original factory warranty.  Customer had to provide us with their contract for the vehicle as we did not sell it to them.  Customer never mentioned a loaner while the vehicle was down, however since it was outside of the manufactures warranty *** would not have provided a loaner vehicle regardless.

  Customer response

  11/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** ********

• Initial Complaint

  11/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a ********* Colorado on July 5th 2024 and received news weeks later that my financing was not approved and that I had to sign new terms or get repossessed. Essentially a yo yo scam with deception, withholding of information on several occasions, and intimidation/threat tactics of repossession if I don't agree to the new higher terms and an additional down payment. They admitted on several occasions that it was their mistake, but now I have to monetarily pay on top of what I already have, and my credit is being hurt even more, and I've lost sleep, weight, and had a few emotional breakdowns in regard to this situation. I'd like to have the truck and be able to make payments based off the original contract, at minimum. I honestly also plan to do a civil suit for fraud, and deceptive practices and will seek compensation for emotional damages, stress, and making me fearful of my future based on their mistake.

  Business response

  11/26/2024

  When Mr. ****** originally agreed to purchase the vehicle, it was at the end of one month however, when he finally came to do paperwork, we were into the next month. The book value of the vehicle changed and when the bank received the contract, the approval that was used was no longer valid.
  Multiple attempts were made to reach Mr. ****** and he was incredibly difficult to track down and arrange a time to correct paperwork. After multiple instances of him ignoring our attempts, the original contract surpassed the 60 day window for corrections.  We were forced to start the bank approval process over again. During this re approval process, we discovered that Mr. ******* credit score had taken a dramatic turn for the worse and we did not have a lender who was willing to finance him. After some additional work, we were able to get a bank approval by significantly discounting our vehicle. Mr. ****** had to provide a co-signer, and some cash down. At this point we were under the impression we had reached a resolution with Mr. ****** because this transaction was less than the original. Mr. ****** was upset because the terms of the loan changed and we were left at an impasse. With only one bank approval available we gave him the option of moving forward with the new loan which again would have cost him less over the course of the loan, or return our vehicle. He chose to return the vehicle to us on 11/23/2024 and we refunded him his down payment money at that time.
  At this point we dont believe any further concessions are needed to be made to the customer because he was offered a path to keep his vehicle, and ultimately drove our vehicle for over 4 months without ever having to make a payment.

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from *** Shorkey on June 14, 2024. *** Shorkey said the bank asked them for $5000 down and a vehicle. I gave them $5000 cash and my ****** ******, which some of the paperwork says they gave me $6500 for and theres other Paperwork that *** Shorkey Provided to my insurance company that says they paid me $4800. Not all of the paperwork has my signatures on it. Some of the paperwork has the sales representative signatures on it in the buyers line. My vehicle was stolen on September 29 from out back of my house however, I had gap insurance and it was paid off. Come to find out the money that I was asked to put down which was $5000 never went towards the car my loan or anything and it never left the store as well as the vehicle I traded in. Chrysler capital was the loan company and they have provided me with information , stating that they never asked for any money down and the money question the $5000 never left the store. Shorkey finally stated that the money indeed never left the store and Chrysler capital, the loan company never asked them to ask me for that money down. I am now in need of a new car due to no fault of my own and *** Shorkey taught me today after laughing in my face that that $5000 and that ****** Murano vehicle that I put up to get my grand Jeep Cherokee From them is solely for that sale and they dont really know what to tell me or how to help me. *** Shorkey also let me know that if every person had a car totaled out in three months, they were still not be able to help them. Shorkey has a due diligence to help get me in another car, especially after lying about the bank asking for that kind of money down just 3 1/2 months ago. They are asking me for another 3 to $5000 down and Another vehicle. I am so hurt and I am about to lose my job because I chose to go to *** Shorkey and let them play me out of $5000 cash and trade a vehicle that was nothing wrong with. I dont know if you can help me, but Im trying to hold onto my job.

  Business response

  10/30/2024

  Ms ******* financed a **** from us in June 2024.  She is correct when she states we valued the ****** that she traded in at $6500, however she still owed her financial institution $10,859.63. The attached paperwork clearly shows that her $5000 downpayment was applied to the transaction, resolving the negative equity of $4359.63, leaving $640.37 as cash payment toward the jeep.  To obtain bank approval on the Jeep she was purchasing, she needed to put down the $5000 to help offset all of the negative equity from the ******. The financial institution (Chrysler Capital) does not ask for a certain dollar amount down, rather they let us know a total amount they are willing to finance.  The $5000 was needed to get to that number. After reviewing the deal documents, ********* signature appears to be on all of the official deal paperwork, and we are more than happy to provide the forms again.   At this point, our involvement in the purchase of the jeep is complete. 
  
  

  Customer response

  11/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Good evening, so I really don’t agree with the paperwork. It’s really not adding up. It’s like they tried so hard to let it make sense, but it really doesn’t and every time I try to ask them to explain it the story kept changing. They told me my money was going towards the balance of the car. Also, any warranties that were paid on the car should be returned to me.

  
  Regards,
  
  ******* ******* * *****

  Customer response

  11/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  So to add to that, what Im dealing with right now is they have not canceled my warranties and they will not answer my calls so that I could pick up the check and send it into the warranty company as I was instructed to do from ************** It appears that there are three separate warranties purchased, one for 1200 for 1495 and another one for 1800 and they have not canceled them and I have been left with a balance on the loan per Chrysler capital. I have spoken with gap insurance, who notified me of the warranties that were sold to me during the purchase of the vehicle that I was not aware of. Anyways, they will not return my calls, and I cannot pick the check up that I Need to send to the gap insurance so that they can send the payoff check to Chrysler capital to close out the loan. Theyre playing a lot of games with me and I should not have to take my money to hire an attorney to make them do their job. Selling the vehicle. Im gonna send you my paperwork. As I stated, these are not all my signatures Also The money is Accruing interest daily. 
  

  
  

  ************* Consumer has provided the paperwork ~ JRM 11.26.24 ****************

  
  Regards,
  
  ******* ******* *****

  Customer response

  11/26/2024

  Since my last email, I have noticed that one of the warranties has closed out, but Im sending you pictures of the other warranties that are unexplained.

  Business response

  12/04/2024

  The copy of the check that was provided by Ms ************* totaling $1674.94 is the prorated cancellation for the product listed as Three 4 One on the attachment IMG_2144 (also provided by Ms *************). That attachment also lists ********* Gap which cannot be cancelled because a claim was made and paid out by the company.  Lastly, the product listed as Paint & Fabric Protection is non-cancelable as it is applied to the vehicle.  We have properly cancelled all applicable contracts in a legally required way. 

  Customer response

  12/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.] It does not make sense to me that they were able to cancel out to warrantees, but one was built into the payment. That really does not make sense. Canceled that last warranty and release the Last warranty check. I had no problem Giving them $5000 and a ****** Murano that was built into the payment for the Grand Jeep Cherokee. I did not even know that I was sold a warranty for $1495 until I looked at my paperwork when I got home. Please dont tell me that this warranty was sold to me but built into my payment and now they cant cancel it. I am not accepting their answer because it does not make sense. all three warranties came together, but you cant cancel one. Again, I am not accepting their answer because it does not resolve anything. Id like to close out altogether with *** Shorkey. Id really just like a clean break. I need them as a business to do something. They ordinarily dont do as Im reading the reviews. I need them to Practice honesty and have some decency about conducting business in an ethical way.

  
  Regards,
  
  ******* ******* *****

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Almost a year ago my 2018 kia ****** was experiencing engine issues. First time the issues occurred, I was told by a service tech verbatim that my engine was bad and would need ***laced. My car was taken back and forth to their service center over 4 times within one month. No resolutions or answers provided. I was made to pay for an oil consumption test that was actually done twice when it was supposed to only be done once to drive for 1000 miles so it can determine the amount of oil being consumed. Next, they advised me my spark plugs were bad thats why my engine was making noises. Which I had to pay out of pocket for. Then, I was told there were no appointments available to be seen for the continuous issue Ive been having. The service *** called and told me I needed proof of oil records to determine if my engine would be covered for ***lacement meanwhile I have warranty coverage. After sending in the proof of oil change records, I have yet to hear from anyone. No offers on rentals or a loaner car. I have been inconvenienced for over a month having to use family members cars and utilize **** and lyft paying even more money daily to get from work and dropping off my child. I want compensation! For not just my vehicle but pain and suffering for this long.

  Business response

  10/15/2024

  In response to the customer complaint, Cydnie did need a new engine.  For the manufacture to replace it, the owner needs to provide proof of service/maintenance with records.  She was unable to provide those records to the service department, therefore the engine replacement was declined.
  After further investigation, we found the customer purchased an aftermarket extended service contract.  The representative from the service contract company got involved and was able to get the engine covered.  An engine is currently on order.  Per the service contract, she has limited rental car coverage that she is able to take advantage of. 
  
  

  Customer response

  10/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22366767, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  That is false. I provided records of car maintenance not once, not twice but THREE times to not only the service provider who was helping me initially, but his coworker as well who ended up jumping in assisting with my car. Only after I filed my report with BBB, did I even hear back from a rep at Jim Shorkey! I was told from the start of my car issues that my engine was bad but there would probably be a series of test to be done first because that’s a way Jim Shorkey covers their ASSets! Once tests are done, only then can it be determined if an engine replacement can be approved or not. We all knew I had extended warranty coverage that was never in question. My engine was bad, that was never in question. It was consuming too much oil, that was never in question. Then, I was told I’d be provided a rental at a (Jim Shorkey) discounted rate because you guys told me you don’t have any loaner cars to provide, they are always “being loaned” and “never available”.

  
  Regards,
  
  Cydnie Wadley

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Paid off loan to ******************* for leased buyout from Shorkey on June ******* amounting $21,937.86. Letter of payoff from *** reads purchased credit insurance or service contract from dealership; you may be entitled a partial refund; contact the dealership. July 2, 2024 I phoned Shorkey who transferred me to ***** *******. ***** said to email him my payoff letter to ****************************************** and my ID. I contacted his email July 7and Aug. 22, 2024..never heard from *****. I then contacted ******************* on 8-23-2024. Still no acknowledgement. My retail purchase agreement reads: Warranty Group Gap $995.00 Maintenance Contract. $195.00 dated 12-01-2022 ***** ****.When I leased the vehicle in 2020 it was owned by ****** *********; I decided to buy it is now *** Shorkey *********.

  Business response

  10/08/2024

  We apologize for any inconvenience and confusion you have experienced. We will be reaching out to get this issue handled immediately. Thank you for your understanding on this matter.
  
  **** *****
  General Manager

  Customer response

  10/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** L *******

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to express my dissatisfaction with the service received from *** Shorkey North Hills service department following an accident,towed to your dealership on 8/18/24, under warranty.Timeline of events:- August 18, 2024: My vehicle was towed to your dealership.- August 19, 2024: Service Advisor ****** informed me an estimate was being prepared.- August 22, 2024: ********** approved an estimate of $3,378.35.- September 3, 2024: ****** told me incorrect parts were ordered. He mentioned sourcing parts from salvage yards that were rusted and unusable.- September 10, 2024: State Farm scheduled a second appraisal. ****** stated my vehicle's 4WD was incorrectly marked as 2WD.- September 12, 2024: I received an updated estimate from ******, but there was no documentation to support the salvage yard claim. When I raised concerns, ****** and his supervisor, ***** stated State Farm's payment only covered salvaged parts, contradicting earlier claims.- September 13, 2024: I visited the dealership, expressing my frustration over the four-week delay. **** instructed me to tow my vehicle elsewhere, stating the dealership couldnt complete repairs. I asked for the general managers contact information three times and was given the incorrect information. My car was towed on **September 16, 2024**, and sustained additional damage, leading me to file a second insurance claim. Ive paid for a rental car since **September 6, 2024**, as my insurance coverage maxed out. Despite repeated requests for a loaner, ****** informed me the dealership wouldnt provide one due to issues with State ******* car sat for four weeks with no progress, and I was ultimately told to take it elsewhere. Throughout, no one took responsibility, and no apology or resolution was offered. ********** denied any responsibility in delays. State Farm advised the service department ordered the incorrect parts. I request a formal investigation into this matter and reimbursement for my rental car fees.

  Business response

  10/02/2024

  Please see both attached estimates you will note that i have underlined the parts that they wanted to send and circled the incorrect part. I also attached parts invoices and email communications confirming this.  They would not let us order the correct oem parts. State farm only deals with their preferred vendors and won't go outside of that. After ****** contacted you as you stated in your email which was the Monday we opened after the vehicle was dropped. We waited 2 weeks for them to ship the parts. Once we inspected the parts that were sent, we could easily identify that they were incorrect. They were parts for a 2-wheel drive Durango and not an all-wheel drive vehicle . We promptly emailed **** ****** your state farm rep on 9-3-24 the day we got the parts. We advised your inspector of the mistake. We then advocated to him that we need OEM parts and that the recycled and reconditioned parts they gave us would be a detriment to your safety. ****** called state farm multiple times and asked if we could get the correct parts to take care of you and once again, they denied us. Then on 9-10-24 they showed up for another inspection and agreed with our estimations and said they would send new parts. We then got more parts that were rusted , corroded and even the wheels they sent were incorrect and the wrong color. On 9-12-24 you advised my service team not to touch your vehicle and that you were contacting your father who was contacting an attorney.  Based on the transgression between your insurance provider and their impedance on our abilities to resolve the situation and the fact that there is body damage on your estimate on your insurance quote . **** not ***** our service manager, advised you to take it to a body shop, especially since you were threating legal action. At that time i supported his decision to have the vehicle towed out. In regards to your request for rental reimbursement, that request is denied. Not only did we do everything possible to resolve this, but your insurance company also slow played from the start and was trying to get us to put on parts that were incorrect and not safe. We reserve the right to refuse service to anyone when it comes to our integrity and our ethical boundaries when it comes to ensuring our clients have a safe and reliable vehicle.  
  
  ******* ****
  Area Marketing Lead

  Customer response

  10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They have yet to provide the email communications they stated, and I have asked several times. **** ****** has denied all of the accusations. I need ton submit the emails to State Farm.
  
  Regards,
  
  ****** *****

  Business response

  10/21/2024

  Sorry. This is just a tough miscommunication between us and the Insurance, and this is really a situation she needs to get resolved through her ****************** Not with us. Thank you. 

  Customer response

  10/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The email communication when **** Larson advised the unsafe parts had to be used needs to be presented. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I schedule an appointment for a corrosion issue in my jeep wrangler, they scheduled it for the ******** road location. When I arrived they said the scheduler should have sent me to the route 8 location. I spoke with the manager **** and due to their error they said they would provide a rental when the work was completed on my Jeep. Now they are saying that the cost is $55 a day. I'm very disappointed with the service at this location.

  Business response

  10/08/2024

  
  We're just going to comp the rental for her . I reached out to her and just left a message. I don't know where the disconnect happened here, but she was advised that jeep would not pay for the rental. We have reached out to her to make this right. 
  
  Matt Duck
  
  Service Director
  

  
  

• Initial Complaint

  09/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car into the shop for a scheduled Appt, to Get a Luxcare treatment on my paint from sap on car and carpets in back cleaned be cause of a moldy smell from a midewy book I had sitting there for e few days.and I also wanted my tire monitoring system checked since the front Rt. Tire was not registering Those were the only things I wanted done, After about one hour of waiting I asked if my car was still at the shop because they needed to take it to a different location to do the ******* and they stated yes it was still here so I went to my car to get what I needed And seen that the whole Rt. Side of the front of cars interior was all torn apart So, In my mind I thought they were looking for the cause of why Rt front tire wasn't registering so I went back to waiting room about an hour later they come out to me with this ****** dollar bill telling me I had a blockage in my sun roof I questioned why are you looking at sunroof I didnt request this they said you are looking for reason for moldy smell I said No I already know reason for smell it s from book I just wanted carpet cleaned So Agent appeared angry and upset they literally slapped my car back together felt padding which now looks like stuffing was not properly put backand was edged in between door attachment causing everything to misalign on exterior of body and molding I felt like this was Done by mechanic for retribution, Nobody ever asked me any questions before they started Tearing things apart like are you having any water leaking g or does it smell with air conditioning there was no communication. They just started Tearing my car apart and they never even got to the tire monitoring system They made it worse by taking out all the tires none of them were registering I talked to the service manager at *** Shorkey Chevy named **** No progress was madeI feel this was a vengeful act resulting in damage to my car I would like it to be fixed Si merely *** *******

  Business response

  10/02/2024

  Thank you for sending the email with the pictures. I spoke with you before you left on vacation. I reviewed the information pertaining to your service visit. You were here 8/16/2024 for service and did not notify Mike DiSante about your concern with vehicle damage until 9/17/2024. That is over a month since your vehicle was here at our service department. You scheduled your vehicle and arrived on 8/16/2024. The concern on your repair order was, Customer states that the vehicle has a moldy smell, Service tire pressure light is on, and sap on exterior. There was nothing that stated about having the carpets in the back cleaned. When a vehicle has a moldy smell, water is entering the vehicle and collecting. We did have the interior under the passenger dash area pulled down. We found the drain for the air condition was blocked and causing water to collect in the front right floor. The pictures that you send me was a picture between the fender and the body of the vehicle. That is on the outside of the vehicle., not in the cabin area of the vehicle. Reviewing the pictures you sent further, there is rust and paint bubbling on the right fender, with the black molding separating from the vehicle. The padding would not cause the damage that is on the vehicle. The paint and molding is coming off because of rust under the paint. That damage is not something that could have been caused by our technician. If you like to have the vehicle repaired, I can get you an estimate on repairs. As a loyal customer, we will assistance with 25% of the repair to be covered by Jim Shorkey Chevrolet.
   
   
   
  Art Evans
  Fixed Operations Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩