Complaints

This profile includes complaints for ExtremeTerrain.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ExtremeTerrain.com

  600 Cedar Hollow Rd Paoli, PA 19301-1753

  
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  All Things Jeep

  20 Mill Street Suite 136 Pepperell, MA 01463

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a fuel door March 10, 2025 - paid $191.10 plus $11.94 tax, totaling $203.04. I paid this amount thinking Id get a superb quality product that would be durable for quite some time. I was wrong. Today I opened the fuel door to find a chipped piece sitting in the chamber. I reached out to Extreme Terrains customer service because theres no reason this should have just fallen apart. Its not an exposed part of the product and theres been no cause for damage. It has simply broken. Because its beyond the 30 day warranty they were unwilling to do anything other than offer suggestions on how to piece it back together. It wasnt until I argued my point that this is a $200 product that should not be worn or broken after 3 months, that I was offered a pitiful $10 voucher. When I told the *** I would not be doing any future business and would not need a $10 voucher if thats all they are offering, the ***resentative decided that was the end of the conversation and ended the chat.

  Customer Answer

  Date: 07/16/2025

  My complaint has been resolved. Extreme Terrain reached out and is reimbursing half the cost of the defective item. I am satisfied with this resolution as well as the restful manner in which it was offered by the female who reached out to me.  

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered parts from them, they sent wrong part and refused to make it right. Instead, requiring me to go through a "return process" which delays getting the correct part for a week and money back even longer if returned. They could have simply expedited replacing the wrong part but instead trying to get out of making it right by causing delays

  Business Response

  Date: 07/10/2025

  To whom it may concern, 

  The consumer placed there order for Wheels & lugnuts on 6/27/2025. Everything was delivered to the consumer on 6/30/2025. The consumer reached out to customer service via chat on 6/30/2025 and advised that they received 1 wrong product and the rest where fine. The consumer wanted overnighted the correct wheel and sent it out immediately. Per our return policy we advised the consumer that we needed to setup the return authorization and photos would need to be sent then our Return Tech Team would review and initiate the return label. We also advised that there was no overnight shipping available for this product. The consumer then chatted again 2x back to back requesting a supervisor. A supervisor callback ticket was submitted after the first conversation. Then the consumer called on 7/1/2025 and spoke to a customer service representative, and asked again for overnight and information on the return and requested to send everything back for a refund. On 7/1/2025 another customer service representative reached out to the consumer and setup the return authorizations on everything resent the return labels and issued $50.00 in promotional credit to be used on a future purchase. As of today 7/10/2025 the consumer has been refunded for the order and all of the returns. A refund in the amount of $322.17 was issued on 7/8/2025 then a refund of $939.58 was issued on 7/8/2025. This is now resolved. 

  Thank you. 

  Customer Answer

  Date: 07/12/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23542254
  
  I am rejecting this response because:
  I was charged $1,288.69 including tax for the 4 wheels and was only refunded $1,261.75 so they still owe me $26.94
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/16/2025

  To whom it may concern, 

  The consumer was not refunded for the Lugnuts plus tax because they have not used our prepaid return label to return them. The consumer has been refunded for all of the wheels they have returned as stated in my previous communication. 

  Thank you. 

  Customer Answer

  Date: 07/17/2025

  I was charged $1,288.69 including tax for ONLY THE FOUR WHEELS and was only refunded $1,261.75 so they still owe me $26.94 The total charge for the order was over $1,300 which included the lug nuts which I kept. So the business lied in their response. I know they pay you to make them look good on your website but maybe do what you're supposed to and help the consumer who's getting ripped off sometimes too.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 15th 2024 I bought a set of lower control arms from Extreme Terrain for $269.99 and had them put on by Kings Tire. Not even a year passed of having them on my truck, My wife and I went to our camp site when I started noticing a clunking noise when turning. We saw a deer walking in the road and started to slow down when al of a sudden the truck started to veer off to the left almost putting us on a head on collision with a logging truck. Talking with a mechanic friend, he had told me.The bearings in the lower control arms were shot. Having no choice I ordered a new set of lower control arms from a different company and had Kings tire put on. Confirming tjat it was in fact the lower control arms at fault I had contacting extreme terrain and explaining to them of what happened. First the is representative *********, said there was no warranty after ninety days. Asking for a supervisor, he had put me on hold and had told me after getting back on the line with me that I had a two year warranty that they would replace them. I had told him I had already replaced them.That I wanted to be issued out a refund for the return of these faulty lower control arms of theirs. Later I received a email saying that they would issue a store credit as a refund to which i replied that I did not want to purchase any other item from them.That I wanted a refund. Again they said they could not.

  Business Response

  Date: 06/27/2025

  To whom it may concern,

  The consumer placed there order for the Front Lower Control Arms with Ball Joints on 8/15/2024. The order was received by the consumer on 8/30/2024. The consumer reached out to customer service 6/23/2025 advising on the defective control arms. **************** denied the return at first since it is past the 90 day return policy. As a one time courtesy a customer service lead approved the return for a replacement under warranty. Then the consumer advised they just needed a refund and we allowed them to return for Store Credit refund since it was already outside of our return policy. Since this is the consumers first and only order with Extreme Terrain we have approved the return for a refund back to the consumers original method of payment. Once the return is dropped off with ***** using our issued return label the consumer will see there refund within 7-10 business days. 

  Thank you. 

  Customer Answer

  Date: 07/07/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23513861
  
  I am rejecting this response because:
  I was told that I would receive a refund back in 2 days and have not.
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/10/2025

  To whom it may concern,

   

  The consumer was refunded for there returned purchase on 7/10 back to there original payment method ******* This matter is now resolved.

  Thank you. 

  Customer Answer

  Date: 07/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Raxiom Axial Series LED Tail Lights; Black Housing; Smoked Lens (***** Tacoma)SKU: TT36288 on 1/21/24 under Order #***********.While chatting w/ an agent about this the other week (5/27/25) was advised to contact ****** for their warranty program.This is a summary of the issues I have with these tail lights since installing:The tail lights have been dim at night ever since I installed them and am constantly high beamed while driving at night and people yelling out their windows at me saying the lights are out. Every night when I drive, I am constantly being high beamed by other drivers behind me, they all think that the lights are out, but they are just very dim and not easily visible by other drivers. In traffic, people yell out to me and tell me my tail lights are out, yet they are on and just dim by product design. It happens on the highway, local streets and routes, multiple cars each night I drive. I do not feel safe that everyone can see me, and do not enjoy driving at night.Raxiom said after I submitted the warranty claim that that was the products intent as they are "smoked out" lenses, although I have contacted other companies on theirs and have not heard of the same complaints and have even seen some comments on these ones through reviews with similar complaints and even being pulled over As they will not take these back and its "not defective."There was no warning or description under the product of this known defect and issue with the lights being barely visible to surrounding traffic and is unsafe to continue driving with. I am fearful of myself or wife getting into an accident due to these tail lights or receiving a traffic ticket due to lack of visibility. I will be contacting Extreme Terrain for any damages resulting from this product if a refund for full store credit to replace these tail lights is not approved.I am seeking $214.99 in store credit to purchase a set that meets standard visibility requirements on the road.

  Business Response

  Date: 06/05/2025

  To whom it may concern,

   

  The consumer placed there order on 1/22/2024 for the Raxiom Axial Series LED Tail Lights Black Housing Smoked Lens. The consumer reached out to customer service via chat on 5/27/2025 asking for a return. **************** denied the return due to it being outside of our return policy. The customer service representative provided the consumer with the Warranty email. The consumer then reached out to the warranty department and on 6/2/2025 the warranty department responded to the consumer denying his warranty claim due to the description ordered is smoked lens and this does not fall under warranty claim policy of defective or damaged. As a one time courtesy we have setup a return authorization on the product for the consumer to return the Taillights for Store Credit. The consumer should receive a photo request to their email in a link then after uploading the photos an return authorization email will be sent with the return label. Once the consumer drops off their return at *** Ex and they scan it the store credit will be issued within 24 hours. 

   

  Thank you. 

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2025 I ordered a set of OEM style fog lights for my ****** Tacoma, along with a 2yr extended warranty.The switch that came with the kit was defective and I contacted the company about getting a replacement sent. I had to uninstall the lights, wiring harness, and switch and send them pictures of everything. Which I did. It took two weeks for a reply back from them that a replacement switch would be sent out. I finally received an email from them with a *** tracking number, which is either a bad tracking number or the part was never shipped.I spent close to an hour on the phone with customer service trying to resolve this issue, and was finally told that I would hear back from them within 24hrs. Either via a phone call or email. To date I have heard nothing from them.I spent over 12hrs installing, then removing, and reinstalling the fog lights and wiring harness. All to not be able to use them due to a defective switch, which they said they would send a replacement. I spent over $90.00 for the light kit, extended 2yr extended warranty, and shipping fee.

  Business Response

  Date: 05/16/2025

  To whom it may concern, 

   

  The consumer placed there order on 3/7/2025 for the Fog Lights with Switch and Black Bezels. They contacted customer service via phone on 4/17/2025 and inquired about hardware such as clips. The consumer then contact customer service by phone again on 4/29/2025 to advise of the defective switch the customer service representative setup a hardware request. We sent the consumer a *** tracking # on 5/9/2025 for the replacement switch being shipped. The consumer then contacted customer service by phone on 5/14/2025 to advise of the tracking number not working. We sent the consumer the correct tracking on 5/14/2025 which shows out for delivery today to the consumer by ***. This matter is now resolved. 

   

  Thank you. 

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered lightbar on 26Apr.Cancelled order on 06 May which was a week before it was to be shipped. Received an email saying order would be cancelled and refund given on 9 May. The order was sent to *** ON 13 May. I want a refund not the product. The *** site to return is 30 minutes away.

  Business Response

  Date: 05/16/2025

  To whom it may concern, 

   

  The consumer placed there order with Extreme Terrain on 4/26/2025 for Heretic Studios 20-Inch LED Light Br with Hidden Bumper Mounting Brackets. The consumer reached out to customer service via chat on the online website on 5/6/2025 requesting a cancellation due to modifications on their truck. A cancellation request was submitted to the manufacture and an email confirmation was sent to them as well on 5/6/2025.  At that time the manufacture responded with *** tracking for the order. We where unable to cancel the shipment due to it shipping. The order is currently in transit to the consumer with a delivery date of 5/19/2025. Extreme Terrain has setup a return authorization for the consumer and emailed over a return label at no charge to the consumer. The consumer can return the product for a full refund after it is received. 

   

  Thank you

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bumper and it was missing hardware. Called them and we went back and forth. They sent out a 2nd bumper and the same things where missing. False advertisement of what is in the box. A manager was to call me and I have not heard ftom them. I have called and I'm not getting any where. I had to purchase a $80.00 license plate relocation ****** and still need to get a wire harness that was missing from box. The website clearly shows what is in the box and they won't help out.

  Business Response

  Date: 05/16/2025

  To whom it may concern. 

  The consumer placed there order for the RedRock Solid Steel Rear Bumper with LED Lighting on 4/7/2025. The consumer reached out to customer service on 4/20/2025 to advise of missing hardware we submitted a hardware request to attempt to obtain the missing hardware. We responded to the consumer via email on 4/23/2025 to advise that we could not send the missing hardware and we would offer the $25.00 to source hardware locally following our policy or we could setup a return authorization for the consumer. The consumer opted for a replacement that was setup and shipped to the consumer on 4/24/2025. The consumer then reached out to customer service on 4/26/2025 advising of the missing pieces again and not happy with the $25.00 offer.  The consumer then called customer service on 4/29/2025 advising that they wanted a supervisor. On 5/7/2025 we contacted the consumer and advised that we would issue $80.00 back to their original method of payment for the missing hardware and the consumer accepted. On 5/8/2025 the $80.00 was refunded to the consumers original method of payment. This matter is now resolved. 

   

  Thank you. 

   

  Customer Answer

  Date: 05/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ****
  
  

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered power steering cap for vehicle on Apr 12, 2025. Paid $32.79, selected expedited shipping. Website indicated part would arrive Monday Apr 14, 2025. Item did not arrive, contact customer service on Apr 15, 2025. They said label was printed and they could not cancel order or refund money. Disputed charge with my bank. Part was delivered Apr 26, 2025. I submitted request for return and sent item back on Apr 28, 2025 via ***** tracking# ********************** It was delivered to Extreme Terrain on Apr 30, 2025. The item was returned in original package and unopened. Notified customer service they refunded $10.87. So far, they have only refunded $20.86 Extreme Terrain still owes me $11.93 Nothing in their return policy indicates partial refunds.

  Business Response

  Date: 05/02/2025

  To whom it may concern, 

   

  The consumer placed their order on 4/12/2025 for the Power Steering Reservoir Cap. Extreme Terrain created the label for *** Ex on 4/12/2025, *** Ex did not retrieve the package from our facility until 4/25/2025 and delivered to the consumer on 4/26/2025. The consumer reached out to customer service via chat on 4/15/2025 inquiring about the delay we issued a voucher for appeasement. The consumer created the return through our customer portal on 4/26/2025 and we refunded the consumer the expedited shipping cost of $9.99 at that time. The consumer reached out to customer service via email on 5/1/2025 inquiring about their refund for the return merchandise. We communicated that we sent them a return label and it showed no movement. The consumer then provided their return tracking number and we imported it into our system. As of 5/2/2025 the consumer has been refunded for the merchandise, this totals the order total of $32.79. 

   

  Thank you

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from ExtremeTerrain along with a warranty. After only six months, the driver's side bulb went out. I contacted ExtremeTerrain, and they directed me to the warranty provider. After two weeks of back-and-forth with no resolution, I was forced to purchase new headlights from a different vendor (with a two-year warranty) because I was pulled over by the police and issued a citation for the non-functioning headlight.Eventually, the warranty provider sent a replacement. ExtremeTerrain advised me that if I returned the lights, I would receive a refund. However, that was not true the refund went back to the warranty company, not me. As a result, I lost the original light, paid for a warranty that ultimately failed to help me, and was left covering the cost of a new set of headlights myself.

  Business Response

  Date: 04/30/2025

  To whom it may concern, 

   

  The consumer placed his original order with Extreme Terrain on 3/24/2025 for LED Light Bar Projector ********** Chrome Housing Clear Lens. The item was returned on 4/25/2025 and the consumer was refunded to the original method of payment per Extreme Terrains policy. The consumer has 2 warranty orders one for MP Concepts Sequential Turn Signals Smoked and the second one is Euro Crystal ********** Matte Black Housing Clear Lens. Both of these orders are processing to be shipped out. We do not warranty for refund warranty is for replacement only. 

   

  Thank you. 

  Customer Answer

  Date: 04/30/2025

  To Whom It May Concern,
  I am writing to respond to the statement submitted by Extreme Terrain regarding my recent BBB complaint. The businesss response contains significant inaccuracies and fails to reflect the full context of my experience.
  Original Order and Warranty Claim
  On June 1, 2024, I placed an order with Extreme Terrain for:
  LED Light Bar Projector Headlights Chrome Housing, Clear Lens
  LED Tail Lights Black Housing, Clear Lens (for a ******** ****** Tacoma)
  The items were installed without issue. However, by February 1, 2025, the driver side headlight stopped working,and water had accumulated inside the passenger side unit, indicating a defect.I attempted to replace the bulb, but the headlight still did not function.
  I contacted Extreme Terrain on February 24, 2025, and was directed to file a warranty claim, which I did the same day.
  Impact of the Delay and Additional Costs:
  While awaiting resolution, I was pulled over by police and issued a citation due to the non-functioning headlight. I work night shifts and cannot safely or legally drive without functioning headlights. After two weeks without a solution, I was forced to purchase replacement headlights from another vendor to remain compliant with the law and avoid further citations or safety risks.
  Replacement and Misleading Refund Promise
  On March 24, 2025, Order #************* was placed and fulfilled by Extreme Terrain. This was the replacement headlight unit, paid by **** ********** cell *************) and shipped to my residence.
  Since I no longer needed the unit due to the lengthy warranty processing time and having already purchased from another vendor, I contacted Extreme Terrain. I was assured over the phone that I could return the replacement and receive a refund to the original payment method.
  I followed the return instructions and sent the item back on April 25, 2025. However, instead of issuing the refund as promised, the company reversed its position, claiming that warranty replacements are not refundable, and they refused to return any funds.
  Summary of Damages
  No functional warranty support in a timely manner
  Out-of-pocket cost for a second set of headlights
  No refund issued despite verbal confirmation
  Monetary loss for a product I no longer needed
  Received a legal citation due to a defective product while waiting
  The business's response contradicts both their initial verbal assurances and fails to take accountability for the hardship, citation, and financial loss I experienced due to their delayed warranty process and misleading communication.
  I respectfully request that Extreme Terrain honor the refund as originally promised and that BBB review this matter in light of the full and accurate timeline of events.  I have added additional attachments

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4-24-25 I contacted the wheel and tire team to let them know my order from the previous day was wrong I had been shopping for wheels and tires and found a set I like. I put in the order and processed the purchase with affirm as a lender because tires and wheels are pricey. I was looking over the order when I noticed the item description mention bronze I didn't see any bronze in picture. I went onto the manufacture website and realized the pictures advertised on the extreme terrain website was wrong. I informed the first ****** of this direction him to note it he said I had to pick new wheels and call customer care. I did talking to ***** not sure of spelling who told me she can only cancel and since I could be held to pay interest thru affirm I didn't want to do this she sent me back to another department who also played not my job game and sent me back I some how got ***** again after short conversation I spent about an hour on hold waiting seem times for 10 mixtures or more without her checking. I want this taken care of and a different set of wheels since the ones I wanted they don't have.

  Business Response

  Date: 04/30/2025

  To whom it may concern, 

   

  The consumer placed their order on 4/23/2025, the consumer reached out to Sales via phone on 4/23/2025 and we advised that the photo was incorrect on the website. We advised the consumer to pick out other wheels and we would cancel and swap if needed. The consumer then called customer service on 4/24/2025 and spoke to a customer service representative over the phone. The consumer wanted to speak with a supervisor due to previous conversation had with a different service representative. The customer service representative submitted a callback ticket for the consumer per their request and issued a voucher due to their experience. Consumer called again on 4/25/2025 and spoke to a different customer service representative who submitted the return authorization for the consumer. A service supervisor contacted the consumer on 4/29/2025 and the consumer agreed to keep the wheels received rather than returning them and the service supervisor issued the consumer a $100.00 voucher as appeasement. This matter is now resolved by Extreme Terrain. 

   

  Thank you,