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Business Profile

New Auto Parts

ExtremeTerrain.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for ExtremeTerrain.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 109 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid this company the full amount for a product I wanted to buy. For some reason, it got cancelled on their side and I never got a notification. I contacted them upon the expected date of arrival and was informed that it got cancelled so their agent reordered it and used a voucher for the reorder. The 2nd attempt and the 3rd attempt failed to repurchase the item because they just all get lost in the mail. I never got the item and so I asked for the refund. They only issued me a refund of $126 CAD instead of the amount of $210 CAD which was the total amount that I originally paid for. They said because they had given me / I had used vouchers. I don't want their vouchers! I never used these vouchers. Their agents did. I will never use their vouchers, cause they can't even give me the item I order. It's been very stressful dealing with them. And I have seen online that a lot of people don't get their items that they ordered from Extreme Terrain. I should have been cautious and not buy from this company. Now I am $75 CAD short and don't have the item and I am so stressed. NOT WORTH IT to transact with them. They are saying no further refund will be given. Wow! This is how you do your business?!

      Business Response

      Date: 09/29/2022

      To Whom It May Concern, 

      Our records indicate the lost package claim for the second order placed has been resolved. There was a refund balance on the account, which we have issued back today in the amount of $51.73 US. This matter is considered resolved. 

      Thank you, 

    • Initial Complaint

      Date:09/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order No: **-******** I purchased a order online. The item arrived and would not stick to the hard top of my ****. I returned the product to the same address that it was shipped form. Two months later, they claim they have not received my return and I should have used the online return option because even though my name is on the package the warehouse will not know what to do with this item. So after three calls with no resolution I'm trying this bbb complaint before I file a charge back with my bank

      Business Response

      Date: 10/14/2022

      To Whom It May Concern, 

      The  consumer purchased the order on 07/18/2022. On 08/02/2022, they contacted our Support Team to advise they did a 'self return' for the order. We have no record of receiving a return in our system. So, we advised the consumer we would need proof of return, such as return tracking. We have not received any additional contact from the consumer since. 

      Thank you, 

    ExtremeTerrain.com is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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