Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/22/2023 Ordered new bathing suit from Miraclesuit Ventures- solid black top and 2 different bottoms for $351.54. Order number ******. When Miraclesuit arrived I was disappointed with the quality . Also, all 3 pieces ran large and hung on me. Decided to return. Miraclesuit Ventures website states that Returns have never been easier. We partner with Happy Returns by PayPal to offer box-free, printer-free, and sustainable returns. Start your return online, select the items you wish to return and tell us why. Then, locate a Return Bar near you and use the ** code emailed by Happy Returns to complete your return drop-off in less than a minute. Free returns No box or label needed Thousands of Return Bar locations nationwide Refund initiated at drop off Return Bar returns are more sustainable than mail returns1 1/30/2023 Packaged received Attempted to return using Happy Returns per instructions. Error message. Called 3 x during the day and always told it would be a couple hours before the system would work.Continued to try their system intermittently. Error message 1/31/2023 4 calls with Miraclesuit Ventures. Repeatedly told their system would work in a couple of hours. The only way to return and receive a refund is through their non-working system.Continued to try their system intermittently. Error message 2/1/2023 3 calls to Miraclesuit Venture. Told their system is still down. On the third call I was told that they could send me a *** label (a different method to ship back) but no refund issued - 6-8 weeks after it was accepted and documented at their facility. Unfortunately, this is when I looked at BBB and saw that there are MANY issues with returns/refunds with this business. My credit card dispute started. Warned against using alternative return system. 2/2/2023 Called Miraclesuit. System still not working. No assistance provided.

  Customer Answer

  Date: 02/21/2023

  Subject: Complaint resolution ********
  Dear BBB,
  I am writing to let you know that my complaint has finally been resolved.  After contacting Miraclesuit Venture repeatedly day after day (and starting this complaint and a dispute with my credit card company), I was finally offered a *** label to return the swimsuit that was not the quality promised.  The representative said upon return I may get a refund of my $351.  I am happy to let you know that I have finally received a refund from this very unprofessional company.  
  Thank you for your help 
  *************************

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Miracle Suit swimsuit from ****** Delivered 28 July It was late for the event, so i did not unpack it until September 12 It has a tiny tear in the fabric It is too late (past 30 days to return to ****** This is an expensive suit, my 4 th one. All others have lasted for a long time and i still use them

  Business Response

  Date: 09/27/2022

  We will contact the customer but why is the complaint not logged for ******. The customer never contacted us and  did not purchase the suit through our website, miraclesuit.com.  ****** is not working with the customer!

  Customer Answer

  Date: 10/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************************
  

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a miracle suit that I wore 4 times and the plastic struts on both sides of the suit cane through the inside of the fabric and was sticking into me. I asked for them to replace the suit and sent them pictures. They refused. They would give me a small discount on a future order which I felt was wrong I felt that they should just replace it but was willing to compromise. They were not at all. when I called customer service to get the small discount they refused to give it to me. Their customer service rep and manager were surly and not willing to do anything to take care of a problem of a very expensive bathing suit that was clearly poor quality. I would like a new suit as an exchange but they are not willing to do a thing.

  Business Response

  Date: 08/22/2022

  The customer has been fully refunded.

  Customer Answer

  Date: 08/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************