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Check Printing

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Initial Complaint
05/26/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
January 2023 - Sent ck #**** in the amount of $17.44 to Artistic Checks, ****** Reference # ********. I called customer service, ************ on 3/1/2023 as my check hadn't cleared and I never received the checks I ordered. I was told I was going to get the check back in the mail as my check for payment was sent to their ******** address and they are now in ************. I reordered the checks on that same day and they initiated an ACH withdrawal for $18.55 for the order (I received the checks 2 weeks later). On 3/2/2023 the original check for $17.44 cleared the bank. On 3/2/2023, I spoke with ****** who advised I would have a refund in ***** days. 0n 3/31/2023, I called again, spoke with *************** (again), and they advised the refund would be mailed out soon. My husband called on 4-7-2023, spoke to ******, and now he said we would get refund by end of April. My husband called on 5/5/2023, they told him we would be refunded within 17 days from 5/5/2023. Called on 5/24/2023, spoke *****, he said all the correspondence is recorded, however, Corporate is not sending the refund. It has been 3 months!!! Please contact this company and assist with expediting my refund in the amount $17.44. Thank you,*******************************
Business response
06/07/2023
I would like to take this opportunity to thank you for ordering from Artistic Checks. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly evaluating our processes.

After investigating this matter, we have refunded both orders, 1 order via check, and the refund was deposited directly into your account.

I apologize for any inconvenience this misunderstanding may have caused you.

Sincerely,

*************************************
Direct Checks Unlimited Sales, Inc.
Initial Complaint
03/22/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
placed an order for product. No response to their claim of "need more information". have tried to call and email... no response from the company.
Business response
03/25/2023
I would like to take this opportunity to thank you for ordering from Checks.com. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly evaluating our processes.

After investigating this matter, I would like to explain that per printing on all advertisings per company and security procedure all orders are subject to verifications through our ******************** This being the case, your order is in verification. We have emailed a request for you to provide the necessary information to continue processing the order.

I apologize for any inconvenience this misunderstanding may have caused you.

Sincerely,
*************************************
Direct Checks Unlimited Sales,Inc.

Direct Checks Unlimited Sales, Inc.Tell us why here...
Customer response
03/27/2023
I am rejecting this response because:

It did not resolve my issue. I am unable to get in contact with this company. I want confirmation of the order being canceled, which i have requested several times.
Business response
03/29/2023
Concerning your recent response, a cancellation email was sent 03.29.2023.

I apologize for any inconvenience this misunderstanding may have caused you.
Sincerely,

*************************************
Direct Checks Unlimited Sales, Inc.
Customer response
03/30/2023
I am rejecting this response because:

As of 3/30/2023 i have received no confirmation of the order cancellation.
Customer response
03/30/2023
I am rejecting this response because:

As of 3/30/2023 i have received no confirmation of the order cancellation.
Business response
04/15/2023
Concerning your recent request for cancelling your order, our records indicate the order was cancelled in March and an email was sent for verification of cancellation. We have attempted to contact you and left voice messages in reference to this request.
I apologize for any inconvenience this misunderstanding may have caused you.

Sincerely,

*************************************
Direct Checks Unlimited Sales, Inc.
Initial Complaint
03/14/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered checks on February 27th and my order is still pending and when I call it just hangs up on you. I have ordered multiple times in past and my order usually ships within the next few days after I order. I also sent an email and no response.
Business response
03/25/2023
I would like to take this opportunity to thank you for ordering from Checks Unlimited.
We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly evaluating our processes.

After investigating this matter, I would like to explain that we are currently experiencing intermittent production delays due to a system update. We appreciate your patience and understanding. This being the case, your order was cancelled per your request via phone call 03.16.2023.
I apologize for any inconvenience this misunderstanding may have caused you.

Sincerely,

*************************************
Direct Checks Unlimited Sales, Inc.
Initial Complaint
03/03/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is a simple matter of ordering checks. The checks came with the wrong acct number. I have spent LITERALLY HOURS on their 'call if there is a problem' number! LITERALLY HOURS!!! And their on-line contact system is a no-show. I've had to order checks from a different source. I would like my money back from this fly-by-night outfit and a red flag about this company put up publicly.
Business response
03/08/2023
I would like to take this opportunity to thank you for ordering from Checks.com. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company managed your order. I can assure you we are constantly evaluating our processes.

Concerning your recent dispute in which you dispute non-receipt of refund. We did issue a refund of $20.65 on March 6th and it was issued to the credit card used for original purchase. Thank you for taking my call today.

I apologize for any inconvenience this misunderstanding may have caused you.

Sincerely,

*************************************
Direct Checks Unlimited ****** ****
Initial Complaint
03/01/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My wife and I order checks from the Internet. The price told us $5.95 with free shipping. Two weeks after getting the checks they now build us double the cost of what I was supposed to be when I called they told me theres a bunch of fees and charges added on top. I feel they have completely hidden their charges to try to get as much money as possible and I feel that this cannot be legal there are misleading
Business response
03/08/2023
I would like to take this opportunity to thank you for ordering from Checks.com. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company managed your order. I can assure you we are constantly evaluating our processes.

After investigating this matter, I would like to explain that a refund in the amount of $12.30 has been requested and should refunded to the credit card that was used to process the order in the next **** business days.

I apologize for any inconvenience this misunderstanding may have caused you.

Sincerely,

*************************************
Direct Checks Unlimited Sales, Inc.
Customer response
03/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
03/01/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order prior to January 24,2023, I received my order around the 24th when I checked my bank statement I was double billed. I called customer service person told me it would take a week to 10 days for a credit. I waited 2 weeks and did not get a credit, I called again and the person told me to "be patient " I asked for a supervisor and he rudely told me I'd have to wait and there was nothing else he could do and basically hung up. Since then I have sent a e-mail to their home office where they apologized for my problem and said it would handled promptly, that was February 23rd and still no refund! Please help whith this situation or point me in the right direction . Thank you. *****************************
Business response
03/08/2023
I would like to take this opportunity to thank you for ordering from Designer Checks. We are committed to providing the highest quality customer service.Thank you for explaining your dissatisfaction with how our company managed your order. I can assure you we are constantly evaluating our processes.

Concerning your recent concern in which you dispute non-receipt of refund, we are issuing a one-time refund check in the amount of $45.22. Please allow up to **** business days for the check to arrive.

I apologize for any inconvenience this misunderstanding may have caused you.

Sincerely,

*************************************
Direct Checks Unlimited Sales, Inc.
Initial Complaint
02/24/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On January 10 2023 I sent in an order for four boxes of personal checks with a check for the sum of $23.66. My check number #**** with *********************************. On January 20 2023 I received an email from Check Gallery stating that they had cancelled my order and shredded my check and to call their phone number and talk with one of their reps. I called the rep and we talked about my order and in the end I told her I just wanted my order to remain cancelled. I asked her if my check had for sure been shredded and I was told yes. About a week later I noticed the check was cashed and cleared my bank. I have emailed Check Gallery four times with no reply. Not one ! I have called Check Gallery twice since and talked with their phone reps and have been told I would receive a refund and they were sorry. To this day I have not received my refund. I would like my refund, it about the principal of the issue more than the money. Please help. Thank you *******
Business response
03/08/2023
I would like to take this opportunity to thank you for ordering from Check Gallery. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company managed your order. I can assure you we are constantly evaluating our processes.

After investigating this matter, I would like to explain that per printing on all advertisings per company and security procedure all orders are subject to verifications through our ******************** This being you case your order was cancelled per your request. Per your conversation with our representative,you were advised that your payment check was destroyed. We are issuing a one-time refund check in the amount of $23.66. Please allow up to **** business days for the check to arrive.

I apologize for any inconvenience this misunderstanding may have caused you.

Sincerely,

*************************************
Direct Checks Unlimited Sales, Inc.
Customer response
03/08/2023
Better Business Bureau: I will accept the refund they are offering. But they canceled the order, not me, and stated in the email they sent me that my check had been shredded. Then I was told to call them. When I did they tried to get more money out of me, I said NO, and I told them to keep my order canceled. Asked again if my check had for sure been shredded and was told yes. Then I find out in a couple of weeks later they had cashed my check. Again I will accept my refund. Thanks for all your help BBB. *******

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
02/23/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Checks.com delivered the checks that ordered on 2/8/23 but they never charged my credit card for them. I emailed them 4 times about this billing issue but received no response. Should I now expect a letter from their collections agency with "overdue balance" and maybe some mysterious "mandatory fees" added? It looks to me that either customer service at this company does not exist and those who process payments are incompetent or they all do something that should be reported to and investigated by the ************************ and state attorneys general.
Initial Complaint
02/01/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
January 15, 2023 I ordered checks form Checks Unlimited. I ordered 4 boxes because they stated they were 50% off. The order total was $60 and some change when I submitted my order. My credit card was charged $102. I called them and they went into a list of fees that were listed in fine print. I never agreed to the additional items. To top it all off the checks dont even look that great! This is bad business. I will NEVER order from them again!
Business response
02/02/2023
I would like to take this opportunity to thank you for ordering from Checks Unlimited, we are committed to providing the highest quality customer service. We do value our customers and your feedback.

After investigating this matter, I would like to explain that a refund in the amount of $102.31 has been issued. Please allow **** days for processing.
I apologize for any inconvenience this has caused you and hope for a future opportunity to serve your account.

Sincerely,

*************************************
Direct Checks Unlimited ****** **** Tell us why here...
Customer response
02/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Customer response
02/16/2023
Hello *******!

I have yet to receive my refund from Checks Unlimited. How should I proceed with my complaint / reopen the complaint?

Thank-you,

*********************
Business response
03/01/2023
Hello ***!
I understand you have yet to receive your refund from Checks Unlimited. I am researching this issue and will keep you updated on findings and results.

Thank-you,
*************************************

Customer response
03/01/2023
I am rejecting this response because:
I will not approve their response until I receive the credit.
This is not a business of integrity.
Business response
03/08/2023
I would like to take this opportunity to thank you for ordering from Checks Unlimited. Thank you for explaining your dissatisfaction with how our company managed your order. I can assure you we are constantly evaluating our processes.

Concerning your recent concern in which you dispute non-receipt of refund, we have issued a one-time refund check in the amount of $102.31. The full amount was credited back to the card used for original purchase.

I apologize for any inconvenience this misunderstanding may have caused you.

Sincerely,

*************************************
Direct Checks Unlimited ****** ****
Customer response
03/08/2023
I am rejecting this response because:

I will accept Checks Unlimited Response once I receive the credit.
Initial Complaint
01/09/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hey, what are checks from checks.com back in September. The total is $12.25. Yesterday January 6 I received a notice about eight outstanding charge of $30 that I never paid and they were threatening to call the collections agency.. I threw out the notice because I feel like this is a scam. This is unacceptable. This business should not be in business.
Customer response
01/09/2023
On the 7th of January I received notice form check.com stating that they will send my
information to the collection center for a miss payment. Ive Never missed anything before They are
threatening me
Business response
02/02/2023
I would like to take this opportunity to thank you for ordering from checkc.com, we are committed to providing the highest quality customer service. We do value our customers and your feedback.

After investigating this matter, I would like to explain that you do not have any balance due.
I apologize for any inconvenience this has caused you and hope for a future opportunity to serve your account.

Sincerely,
*************************************
Direct Checks Unlimited ****** ****

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