Reviews

This profile includes reviews for GoPuff's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoPuff has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoPuff

  537 N 3rd St Philadelphia, PA 19123-2936

• 

  GoPuff

  3401 K St NW Washington, DC 20007-3544

• 

  GoPuff

  51 Rathbone St Providence, RI 02908-5610

• 

  GoPuff

  371 Dorchester Ave South Boston, MA 02127-2430

• 

  goPuff

  1525 W Homer St Chicago, IL 60642-1280

Review Details

• Review fromRachel F

  Date: 07/07/2025

  1 star
  I had intentionally not renewed my Annual FAM subscription but was still using GoPuff services from time to time.
  One night I was particularly in a hurry and I was checking out an order. It offered the FAM renewal, which is promoted for discounts and prioritization.
  The past few times I had placed and order since not renewing, I noticed that my orders took longer, and my delivery time would get bumped later and later after ordering. I believe this is because they do not incentivize these orders for the drivers so the order takes longer to get picked up.
  I decided to rejoin, and in addition, still pay the priority delivery fee to get this order as quickly as possible.
  Unfortunately, despite paying for an entire new annual membership, and the priority delivery fee, my order wait time got bumped twice, making me late for an event for which I needed the quick delivery.
  I chatted with customer service and requested to get my order refunded as well as the FAM subscription. After some back and forth, the agent assured me they would refund me for the subscription. They first argued that I had already used it. But I pointed out that I literally rejoined right before I placed the order I was refunding, so I did not benefit from it.
  A week later I saw there was no refund, so I chatted with customer service again. They told me the subscription was non refundable. I asked them repeatedly to check the previous chat with customer service, but they never agreed or confirmed to review the chat history.
  They said they would expedite my inquiry to management. I received and email within the week stating they would not refund me for the subscription, and still never addressed whether or not they checked the chat history where they told me they would. I unfortunately did not save it because I was in a rush that night and did not have time to.
  Their customer service has declined over the years but this in particular felt very unprofessional and dishonest.

• Review fromKeith S

  Date: 06/29/2025

  1 star
  As a Delivery Driver Ive been with GoPuff for multiple years. Account info needed to be updated and new course was given. Updated info and passed the course and my account still isnt back active. Reached out to their support and have been getting the run around for the last week. Customer support is a joke and refers to utilizing email to contact support but when contacted there is no reply and when replied states to contact Live Chat and then go to live chat only to be told to use the email. Constantly ignored and when asking for Leadership or Higher Level always get disconnected or no reply and no resolution.

• Review fromMichael S

  Date: 06/23/2025

  1 star
  Shame I can't give "zero stars"Ordered items through them, my order was incorrect and I refused the order. I was charged by Go Puff, but when I spoke to the company I was told that I needed to go through another, that did NOT charge me to request a refund....but Go Puff being the one that charged me, I wanted to speak to them. The customer service person "Ash" would continue to put me on mute when I was talking, to the point of me needing to stop and say "hello are you there" numerous times. This company has horrible service, does not get the orders correct, and then blames someone else rather than taking responsibility.

• Review fromJaden K

  Date: 06/23/2025

  1 star
  Ruined my kids birthday and made me wait from 2 AM till 6 AM *WITH PRIORITY DELIVERY* and then eventually cancel the order. They then gave me a refund as I obviously didnt get the items, and do you know what they gave me? $5.00 provisional credit. Gopuff is done.

• Review fromLamyia G

  Date: 06/08/2025

  1 star
  GO PUFF IS A SCAM!!I live in ******* ** and anytime I place an order its been for ********** Well 6/7/25 is the last time I will ever order from them.They sent my order to Louisville ******** and when I contacted customer support they told me it wasnt anything they could do DO NOT INSTALL THIS APP NO ORDER THEY HAVE BEEN RECENTLY SCAMMING PEOPLE.

• Review fromJayda T

  Date: 06/02/2025

  1 star
  I ordered an iPhone charger through GoPuff that arrived defective and does not work. When I contacted GoPuff customer service, they repeatedly told me to reach out to ***** for warranty support.I followed their instructions and contacted ***** directly. ***** confirmed that they cannot and will not support warranty replacements for products not purchased through them. I provided GoPuff with proof via a screenshot of Apples email, but GoPuff still refuses to take responsibility.I am now left with a broken product and no help from the seller who should be responsible under basic consumer protection laws.

• Review fromCharles B

  Date: 05/30/2025

  1 star
  Zero stars consistently canceling orders and total s*** customer service

• Review fromBrandi B

  Date: 05/27/2025

  1 star
  Drivers ignored delivery instructions on two separate orders- not the first time Ive experienced this but only reached out twice. I only asked for a tip refund for the inconvenience, but customer service refused and wouldnt let me speak to a manager either. No accountability, no way to escalate issues. Tipping in advance feels pointless. Very disappointed.

• Review fromDeborah B

  Date: 05/23/2025

  1 star
  As a long time customer I am saddened to say that I ordered some things for myself and it was claimed to be delivered and was not. I even tipped the person. I tried to inform the company but they only said its nothing they can do because they can see it was delivered. I took pictures of my house and porch to allow them to see I did not get anything. They are not trying to give me a refund.

• Review fromLillean L

  Date: 04/27/2025

  1 star
  After injury was harassed and wrongfully terminated and wrote up