Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I conducted an administrative process to resolve and adjust my contract with this company. They refused to adhere to my unconditional orders I sent vis Certified Mail. I also provided details of my understanding of the handling of my security within the Class A Common Stock. I have not received my interests due from the dividends of the matured SUBORDINATED DEBENTURE held within PECO Energy Capital Trust III or any other subsidiaries. Furthermore, I have not received any confirmations after sent multiple notices to the company to correct my account and status. I demand my account be corrected and my designated Treasury Direct Account be accredited with the proper interest dividends from my securities.

  Business Response

  Date: 12/18/2023

  **************, 

  You have submitted documents asserting known false and fraudulent assertions based on a theory generally described as “sovereign citizen” claims. The documents and claims are asserted in an attempt to satisfy utility charges.  You were advised by PECO via a letter dated 9/11/23 that the documents have no effect on his utility account. The Pennsylvania Public Utility Commission has reviewed similar claims and agrees with PECO’s position that these documents do not serve as valid payment of a utility account.

  Respectfully,

  *****************************

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Peco has not resolved the issue with my heat or stove. Me and my son been in this apartment since Sunday without no heat or stove. I want them to fix the issue

  Business Response

  Date: 12/14/2023

  GOOD AFTERNOON-

  spoke to **** ***** and updated her order with the emergency group 

  i called her at 2:23pm and explained 24/7 operation and it is an active order on the street

  ********************* ************

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no heat, hot water and the stove isn’t working because Peco equipment is damaged. I’ve called several times and they give me the run around! It’s 20 degree outside and I just want them to send out a technician. This is the 4th day

  Business Response

  Date: 12/14/2023

  good afternoon

  there is an emergency order out on the street as well for this customer

  spoke to ****** at  2:39pm same address and there is an emergency order out on the street currently bbb ********.

  ********************* ************

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My neighbor who resides at ********************************************** was stealing electric. Peco came out at tore his wire down. I do believe he was using my line for years and my bill was extremely high. Peco has been billing me at least twice a month with a bill. They didn't give me a ten day shut off notice disconnected my services and left a notice in the door. Today I just received another bill from peco after, I just paid the bill two weeks ago.

  Business Response

  Date: 11/28/2023

  ******************,

  Company records indicate that your service was terminated after following the proper notice process on 11/09/23 and restored the same day. Company records do not support that you have contacted the company to address your high bill concerns. The last contact that you made to the company was on 11/09/23 to restore the service and prior to that was on 08/14/23. 

  Please contact the company on ************** to have your high bill concerns addressed.

  Respectfully,

  *****************************

  Customer Answer

  Date: 12/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ******** *******
  

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please be advised that i am a disabled veteran and live alone with my medical service dog. PECO is my electrical provider. My lights were dimming and getting bright. on 9/8 and 9/9/2023. I contacted PECO 3 times for emergency services. 3 days PECO never called or showed up to my property.My service dog was on alert. My electrical appliances started to get hot and burn.I lost many electrical equipment and appliances. PECO never showed up at my property.My electric service is 100 amp and in excellent condition. The problem was on PECO exterior lines.I was forced to shut off my main breaker and had no heat or electricity for days.Still no response from PECO.This is no was to treat a disabled veteran.My GSD service dog saved my life. PECO could care less.

  Business Response

  Date: 11/27/2023

  good Morning

  This has been addressed. This will be reviewed again as well.

  Customer Answer

  Date: 12/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Peco changed its system of gas recently. On 08/16/2023-9/15/2023, they charged me $1402.34 the gas was $1350.24. And on 9/15/2023-10/16/2023, they charged me $505.89. The gas was $456.48. Since I was going to rent my office, no one was using the office starting May 15. Before they changed the system, each month was billed about $80 which is reasonable. Starting Aug 16th, the gas bill raised tremendously. No one would use the heat for that period.I called them 3 times and it's have been over a month. They still not solving my billing question. Since my bill was always auto-pay, I didn't realize they charged me so much until my bank was overdrawn. They kept pushing back and said their frame to solve the problem was 30 days and my case is just open for 5 days. But I called a month ago and waiting for their response. No one contacted me.

  Business Response

  Date: 11/09/2023

  GOOD MORNING

  THIS ACCOUNT IS IN BILLING TO BE REVISED AND REVIEWED HANDLED ON 11/06 BY OUR FIELD GROUP

  THEY WILL REACH OUT TO CUSTOMER

  ******************* *************

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Send me a letter claiming you will charge me a deposit because my account is past due! I made my payment and it is current! Go ahead, turn off my electric, I'll turn you over to the attorney general! I already told you once I am doing the best I can! I do not qualify foir LIHEAP and I am amongst the working poor and an elderly widow trying to make nds meet when there isn't enough in my paycheck! Go ahead, winter is coming and I will freeze to death and you will be charged with murder!!! BACK OFF! I am doing the best I can!!!

  Business Response

  Date: 11/08/2023

  **********,

  The Company issues, A Deposit Warning letter as an opportunity for the customer to bring the account current to avoid possible termination of service as well as an actual deposit being assessed on the account.

  Your agreement defaulted on 10/18/23, the company issued a deposit warning letter. You reinstated your agreement with the payment that you made on 10/20/23. As a result, you brought your account current. 

  Respectfully,

  *****************************

• Initial Complaint

  Date:10/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Peco lost tender of payment witch was $6,430& now I am getting my power turned off because they lost the instrument I proved to them they picked up the check

  Business Response

  Date: 11/06/2023

  GOOD AFTERNOON

  THIS IS IN THE HANDS OF THE PENNSYLVANIA PUBLIC UTILITY COMMISSION AND NEEDS TO BE ADDRESSED THROUGH THEM

  ******************* ************

  THANK YOU

• Initial Complaint

  Date:10/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PECO had an outstanding bill from one of my renters who put the electric bill in my name. It was for $1600.00. I called them repeatedly, and both parties, myself and the representative from PECO, agreed on the amount I should pay. I would pay $790 and owe no more to the company. That was in 2016 (approx). I sold the house in 2019, and now in 2023, PECO put a derogatory remark on my credit report through ********** ******* that I owe the rest. They are a large monopoly on electricity in the northeast and I have no recourse but to file this with you.

  Business Response

  Date: 10/18/2023

  This will be reviewed and looked into However the customer may need to reach out to the Collection agency 

• Initial Complaint

  Date:09/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Didn’t give this company consent or did sign a contract to share my information with any other companies.

  Business Response

  Date: 10/12/2023

  Good Afternoon,
  
  We are in receipt of your complaint and your concerns have been forwarded to the appropriate department to be investigated. You will hear from a representative from that department within 24 hours. If you need to contact me, or for some reason you don't hear from anyone within 24 hours, I can be reached at ************.
  
  Thank You.