ComplaintsforRound1 Bowling & Amusement

• Initial Complaint

  03/15/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On December 31, 2022, while on vacation a group of friends and I went to Round One Bowling in Philadelphia, Pennsylvania in the hopes of ringing in the new year. The experience took a sharp decline when we realized the bar was closed and there was only one person working in the food area- fine, we could manage. We were able to grab some drinks and snacks from the almost empty vending machine, which tells me this is a reoccurring problem here. Nonetheless we were purchased a pool table as the attendant said the wait for lanes would be about 2 hours (it was around 830pm). While playing a game, our cue ball was stolen by another guest and we were told there were no replacement balls….so we were unable to continue playing the game we paid for. We waited around until bowling became available, which did not calculate the score correctly, did not lay pins out correctly, and shut off unexpectedly. We asked for a manager several times to no avail to find some assistance for our lanes etc. We ended up leaving around 11 pm, as we hated our time there. Again being told there was no manager we were unable to get a refund that evening. I called about 10 times in January, and was told there was only a manager available twice. I spoke with the manager *** who told me I should have been told about the “********* malfunctions” that evening, and offered vouchers for another visit. That did not happen. *** said he would reach out to the district leader for a resolution to the problem, and he has since not returned my calls or contacted me in any way. We spent about $200 on the worst bowling experience I've ever participated in.

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