ComplaintsforChubb Ltd.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/18/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Chubb LTD has a claim, **************, from **** ***** *** regarding an interaction that I had. The claims worker, Steve E*******, apparently is refusing to discuss the matter with me after the testing of the oat milk that made me sick. Steve E******* has refused to return my many phone calls and I get the run around from the person who answers the phone.Initial Complaint
11/16/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Unauthorized transaction I had canceled my membership $78.93 3/4/2021 $78.93 4/2/2021 $78.93 5/5/2021 $78.93 6/2/2021 $78.93 7/2/2021 $78.93 8/2/2021 $78.93 9/2/2021 $78.93 10/2/2021 $78.93 11/2/2021Initial Complaint
11/07/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am a ***** ****** ******** card holder. Card includes a benefit for trip cancellation provided by ******* Insurance Company, underwritten by Chubb. Claims are adjudicated through ************* ********. Filed Claim Number:**********. There was no common carrier as I was going to drive by car for this trip. Booked a 2 week stay at a resort in Park City UT on 9/23/21. On 9/26/21 I started experiencing covid-19 symptoms. Tested positive 9/28, 10/9, 10/15 which prevented me from taking the trip. I did contact travel provider to cancel but reservation was non-changeable or cancelable within 30 days. I submitted proof that I received no refund or travel credit. However my claim was denied stating "The expenses provided are not covered under the program." All requested documentation was submitted including proof of sickness from doctor and my inability to travel. Why are the expenses not covered by the program? Are the only expenses covered, expenses to actually get to/from the destination? Does it not include expenses for lodging?Initial Complaint
10/22/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I thought I was buying health insurance for my family. The person I talked to on the phone told me about all of the medical and dental benefits as well as having no deductible and a lower monthly rate. It seemed too good to be true and now after further research, I realize it was. I can see now that is a discount program and he definitely led me to believe I was getting full medical and dental coverage for my family.I would like a full refund from Evolve Health and to be taken off their call list and to cancel any future charges.Initial Complaint
10/12/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I signed up for a pet policy but upon further research I found that the plan doesn't cover what my pet needs are. I sent an email to cancel soon after signing up. The company stipulates that if you don't take your pet to the doctor with 15 days the policy will be cancelled. My account have not been cancelled from the July sign up and they are taking a charge every months even with my request to cancel. They keep telling me I have to wait for billing but no one is contacting me.Initial Complaint
10/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On sept. 20th I was involved in an automobile accident. I had the green light and The other driver hit my rear driver side fender causing damage to my car. The other driver covered through chubb insurance. I have contacted chubb insurance ************** in the last 3 weeks and they keep giving me the run around. They do not want to contact their insured driver and constant** keep telling me they cant get a hold of him. They aso say they cannot move forward until they speak to their driver. The adjuster assigned to ** claim refuses to see my damages. They have no intensions of paying for the damages and refuse to proceed with my claim. Claim number ************Initial Complaint
09/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Chubb insurance has refused processing my claim (# ************) although one of Chubb insurers damages my car, which happened two weeks ago (September 14, 2021). Especially, the adjuster ********************************, ************************************** has ignored my communications. Also his supervisor ******************************, ************************************* didn't return my call although I left a message.Initial Complaint
09/28/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have a benefit included with my credit card that provides insurance for breakage of my cell phone as long as my bill is paid with the credit card. I have provided all information that is necessary to fulfill the claim however CHUB continues to push out the claim asking for more information, including information that is not possible to obtain and they know that. ATT does not put the IMEI or serial number of my phone on their bills and that is what they are asking for. It has to be assumed that they are doing this in order to have a certain number of people give up and it is impossible to obtain. this is an unscrupulous business practice and they should fulfill the terms of their agreement.Initial Complaint
09/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Filed a Claim in 2019 approved paid no issues fixed my phone. Filed a claim in 2021 on the same account denied because the claim amount is bigger and they made an excuse that this is a company account. Claim 2019 was approved from the same account nothing has been changed since then, Explained to them that this is a personal account and I pay with my personal credit card. I need my claim to be paid and want a smooth transaction as same as it was back in 2019.Initial Complaint
09/17/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have been trying to contact a representative from this company to assist in a old inquiry for two weeks. The rep never calls me back even though I was transferred to this rep as the best person to help me. I have called again and the customer service agents are confused or transfer me without letting me know they are transferring me. At this point I need a supervisor that is able to handle and find a resolution in regards to my inquiry.I have called almost everyday and had sent emails to no avail.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
140 total complaints in the last 3 years.
47 complaints closed in the last 12 months.