Reviews

This profile includes reviews for Cigna's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cigna has 181 locations, listed below.

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  Cigna

  1601 Chestnut St Philadelphia, PA 19103-0003

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  Cigna

  53 Glenmaura National Blvd Moosic, PA 18507-2160

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  Cigna Corporation

  900 Cottage Grove Rd Hartford, CT 06152-0001

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  Cigna Insurance Companies

  1600 W Carson St Ste 300 Ste 300 Pittsburgh, PA 15219-1031

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  Cigna

  PO Box 22325 Pittsburgh, PA 15222-0325

Review Details

• Review fromRoger C

  Date: 06/24/2022

  1 star
  My son had an annual visit 4/7/2020. He went from dads insurance that exp 4/30/20 to mine that was valid through 6/30/21 so even with both of our lay offs his insurance DID NOT LAPSE. We found out during a sick visit that this billed was owed. We spoke to many reps including one that said this was getting taken care of and calling the Doctors office etc without any resolution. My doctors office said they would not "deny" service to go see them and then they were almost refusing to see him a few months ago until I paid this bill until the were told from their hdq that it was okay to see him (mind you he has full insurance with another co by now/new job) I was promised a call back several times. The last one was 6/7/22 to tell me that someone was going to call me back only to get a call back on 6/14/22 to tell me that she was in a different dept and she was going to call the dr and call me back. Since I had not heard back I called today 6/24/22 and I was told I had 365 to appeal it? My son was 100% fully insured. I paid my insurance when we had NO job security. My family is healthy so we barely used Cigna and was covered by you for 20 + years and you can't pay an annual visit that was covered that i didn't know you denied? Your customer service is horrible. At least the lady today was competent enough to give me an address for another scavenger hunt and it's going to collections b/c of your human error not coding properly!

• Review fromCj A

  Date: 06/24/2022

  1 star
  Trash. I've been hurting for months now because they're dragging their ass with approving my Crohn's medicine. Find someone else because they're trash.

• Review fromDave C

  Date: 06/24/2022

  1 star
  Absolutely terrible company. They can’t get anything right. Waiting 2 weeks so far on a pre authorization to get a CT scan. Supporting documents have been sent multiple times. Cigna just can’t seem to find them. When you call them, they just are clueless and not helpful. They put me on hold and then all of a sudden it’s a survey and it hangs up. Call back and have to start all over. Just terrible staff and systems. Close this stupid company down permanently

• Review fromMichael K

  Date: 06/22/2022

  1 star
  Absolutely lousy at paying out covered claims. My “In Network” providers have received pre-authorization for covered medical/ dental procedures and still get the run around for payment. I’m tired of spending countless hours on the phone with Cigna customer service reps that can’t understand OR speak proper English. It’s been my experience…the best possible outcome is: nothing! They’ll advise you the pre-authorized, but denied claim may be covered, assure you the bill (your legally responsible for and 4 months past due) will be re-submitted for processing- AND, then: The bill won’t be paid- AND the whole process starts over again. AND, eventually you’ll pay the bill to protect your credit and keep your providers. PATHETIC!!!!

• Review fromHobart W

  Date: 06/12/2022

  1 star
  This is the most heartless and rude company in the world. They screw up prescriptions and blame the doctor who blames them. My wife will most likely die from their incompetence.

• Review fromdevendra s

  Date: 06/10/2022

  1 star
  CIGNA EOB says "Patient does not have to Pay" but Quest keeps on sending surprise bills. Is CIGNA joking with already suffering patient ? CIGNA Customer service do not respond to e-mails, paper mails /fax messages are lost. This leaves leaves already suffering patient with unnecessary stress even though paying high premium through Corporate insurance policy.

• Review fromAmy S

  Date: 06/08/2022

  1 star
  One of the worst companies to deal with for claims issues. the fact that I work for a dental office and submit all information require for procedures. They still deny and ask for the very same information that is submitted with the original claim. When calling to inquire the customer service reps are always kind, however they are not who is behind the curtain not paying the claims. first i am told 7-10 days, then 15-20 days, then 30-60 and then 60-90 days for claims corrections and payments. I understand if mis-information or no information on the original claim is given or not given, but when it is a clean claim and it is all a smoke and mirrors answer to delay payment. THAT IS NOT OK! they also deny payment on some procedures stating that is a part of another procedure, which it is not...for example.. a core build up is not always needed with a crown, but if billed on the same day, they deny the payment for the core build up. This company's name should be CIG-NO because that is all they say..No No No

• Review fromJon H

  Date: 06/07/2022

  1 star
  You want to know why there is such a mental health crisis in this country? Because companies like Cigna take your monthly premiums then REFUSE to cover what the Dr prescribes. Then Cigna has the nerve to suggest less costly "alternative" treatment like therapy. I'm sorry, but therapy isn't an option for a chemical imbalance in the brain. It took over a year to get me on the right medication. My old insurance covered it with no issues. But for six months, when employer switched us to Cigna, it's been a nightmare trying their suggested alternatives. Cigna is NOT my DR. But they want to play Dr in order to increase profits by taking monthly premiums and deny deny deny so many treatments. My wife had to completely quit taking a prescription that there is no alternative for and they refuse to cover. And my Dr agrees that the generic form of what I need has too many adverse side effects, yet Cigna still refuses and will only cover the generic form. Look up how much the CEO of Cigna took home in 2021. Profits before delivering on what they claim to do. Unethical and a complete FRAUD! cigna even told me it's policy to reject name brand, even if the Dr orders name brand only, when a generic is available. So now you know why mental health is a rising issue in this country. When companies like Cigna refuse to cover what works, hope is lost.

• Review fromTravis S

  Date: 05/31/2022

  1 star
  This company is horrible. They claim to be medical insurance but if you need medical coverage they'll refuse it 9 times our of 10. They approved a surgery for me with the caveat that I fulfill a ton of requirements. I spent 5 months and thousands of dollars out of pocket (because they don't cover anything) and 6 days before the procedure they just changed their minds and decided not to cover it. Now I'm left with no hope for my future as I'll likely never be able to walk unassisted again.

• Review fromChelsea C

  Date: 05/27/2022

  1 star
  Impossible to get correct information about benefits over the phone. I always try and do my due diligence before medical procedures, finding out CPT codes ahead of time, etc., but so many of my claims end up getting denied due to misleading information provided by representatives. How can they get away with doing business this way? Seems fraudulent!