Complaints

This profile includes complaints for Chubb Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Chubb Ltd. has 47 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Chubb Ltd.

  436 Walnut St Philadelphia, PA 19106-3703

• 

  Chubb Ltd.

  PO Box 5122 Scranton, PA 18505-0554

• 

  Chubb Ltd.

  1600 John F Kennedy Blvd Ste 500 Philadelphia, PA 19103-2816

• 

  Chubb Ltd.

  PO Box 1685 Salem, VA 24153-0050

• 

  Chubb Ltd.

  5100 W Lemon St Ste 207 Tampa, FL 33609-1128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Chubb insurance agent is acting in bad faith, withholding a portion of money due from a hail claim for personal reasons. Chubb insurance pays Overhead and Profit to the contractor if the job has 3 or more trades and hires subcontractor to complete the work. The job we completed with this particular agent had 8 trades and we hired 6 subcontractors to complete the work. The agent says this project simply is not complex enough to pay the overhead and profit. A Chubb project I completed with another Chubb agent 2 weeks prior to this disputed claim, had 4 trades and I hired 3 subcontractors to complete the work, and that claim paid full overhead and profit. The Chubb agent on this disputed claim was very upset with my company and expressed to the customer that our company "got him in trouble". Meaning I called to complain to his supervisor about the lack of communication, as I call the agent several times over a 2-week period, with no return call back. The insured (customer) asked for my help to move the process along, as he was leaking and needed to finalize with insurance and start the work. From the very beginning of working with this agent on this claim, he was unprofessional. Based on over 15 years' experience working with Chubb in Texas, it is clear this claim is being handled differently. Withholding monies due that would be paid on every other similar claim is not acceptable, based on Chubb insurance criteria, and our history with working with them. The statement from this agent that the project is not complex enough to warrant paying overhead and profit is not factual. I feel the agent is acting in a way to punish me by withholding money.

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately, October 6, 2023 I mailed paperwork for an extension on my disability insurance. My 1st claim took about 2 1/2 to be finalized and I received my first check. I have called the office numerous time and waited at least an hour and half each call. I have sent numerous emails and the response has been 24-48 hours to approval. It's the holidays and I have no money for food nor bills this month. I'm off work due to a health condition and this is making it worse.

• Initial Complaint

  Date:11/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed 2 accidental claims with Chubb one got approved within 3 days and a checked was malied out but unfortunately it took over 2 weeks to arrive. now it has been 3 weeks since I filed my first claim it was approved 10 days after I did my initial claim and I requested my payment to be sent electronically well the case manager ***** made a mistake and processed my payment as a paper check. I advised her that I didn’t want a paper check due to the delay in the mail. She stated she made a mistake and forgot to check the box for my payment to be electronic. She then told me it was going to be another 48 hours before she can put a stop to that check and for them to send me the link to accept the payment electronically. Well another week has passed by I have yet to receive that link to accept my payment electronically and I have now spoken to four different representatives, including the case manager, *****, who cannot explain to me why the payment link hasn’t been sent. I have requested to speak to a supervisor three times. None of the agents are able to get me to a supervisor. I am being told that a message was sent for one to call me back here It is a week later no one has called. As of today ***** is now telling me that last week when she advise me that my payment link would be sent she was informed that there was a system error. She did not reach out to me to inform me about this delay. I had to call back and today speak to three different representatives in order to find out what’s going on. As of right now I am still waiting for a manager to call me back. They said a message was sent back to a ***** not sure if I am going to hear from him or when I will receive my payment.

  Customer Answer

  Date: 12/01/2023

  This is issue has now been resolved.

• Initial Complaint

  Date:11/08/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are doing false advertising and making people charge there health plans and they will give you 1400.00 benefits and I haven’t received mines yet and that isn’t right and I could have stay with my old plan they number is

• Initial Complaint

  Date:11/08/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have short term disability insurance through the company and have for over a year. I submitted a claim starting on 9/5/2023. No one would even review my claim for a month, which was after multiple attempts to contact them. At that time they needed my paystubs, which no one from the company bothered to have emailed, mailed, or called to tell me they needed them. I immediately sent them copies while on the phone with them. They reviewed and approved my claim while on the phone with them. I have continued to send them copies of my paystubs showing where I have been off with no resolution. The times I have been able to talk to someone, I have gotten different stories. One will say they will process my claim as I send in paystubs (which is every 2 weeks) and then another will say only once per month. I have tried contacting them by phone and email multiple times, and keep getting told “someone will call you back” or “your case worker has 7-10 days to review your information” (information already having been sent 7-10 days prior). With the many attempts I have tried to call them, it seems as my call keeps getting forwarded without being answered. They have even cut the call off after being on hold for a while with an automated recording of “We are unable take your call at this time. Please try again later” and hung up. I have also been on hold from my phone waiting for someone to answer and have tried calling from an alternate number at the same time and the alternate number was answered immediately while still on hold from my telephone number. This gives me the impression they are screening the calls and don’t want to deal with it.

  Customer Answer

  Date: 11/13/2023

  Complaint was resolved 11/13/23. 

• Initial Complaint

  Date:10/31/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m reporting deceptive sales practices by Chubb Insurance Corporation & a predatory price increase without notice. Last year, I took out homeowners insurance w/Chubb at the highest value my home has always been insured for at least 22 years. After providing Chubb detailed information, including address, type & size of home, previous policy, etc, they quoted me an annual premium for my coverage. I paid in full up front.
  6 months later, Chubb did an “inspection” of my property. A month after that, I got notice that they were changing my policy immediately & retroactively as of date of inspection. The new quote reflected a 390% increase in my annual premium! Chubb provided me w/no notice & no options to continue my existing coverage. If Chubb wished to renege on its contract & astronomically increase my premium, it should have done so w/at least 90 days notice to allow me time to obtain new insurance. Insisting on a premium increase which was impossible (& incomprehensible) for me to pay, w/a retroactive date, was tantamount to cancellation of the policy w/out notice.
  I went back to my insurance broker, who was shocked by Chubb’s actions & began shopping for replacement insurance. My new coverage w/another company has an annual premium that is in line w/Chubb’s initial assessment. I terminated my Chubb policy as soon as I obtained new coverage, but they’re now billing me for $11,988 to cover their sudden, unexpected & unexplained 390% increase for that period. 
  My broker has contacted Chubb to work this out, but Chubb is intransigent. Their conduct has been outrageous & fraudulent; they gave me their original quote w/full knowledge of my property–a quote reflected in my previous & subsequent insurance coverage. I/m willing to pay Chubb a prorated premium from original date of coverage to cancellation date, based on my original annual premium. Chubb is engaging in bait-and-switch tactics & forcing consumers to pay unjustified increases w/out notice.

• Initial Complaint

  Date:10/27/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked to file an appeal on my **** warranty claim. ******* refuses to respond.

  Customer Answer

  Date: 09/22/2023

  My ****** credit card has an extended warranty benefit.   ******* is the underwriter and administrator of the benefit.   They have not honored that warranty on my leaksmart device.  

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* vacation and flights for myself and my fiancé though ***** Credit Card services in the amount if $5895.50. The hotel costs were $4037 and the flights cost $1948.50. Our trip was prepaid for the dates of June 17-June 26th. We traveled from Richmond to Antigua June 17th. Within two hours of our arrival we received a call that my fiancé mother had a major stroke and was expected to die. We got emergency flights home and returned to Richmond the next morning. His mother died and we have provided both death certificate and obituary. My fiancé had to pay an additional $1651.46 for his emergency flight home. My emergency flight home from ******** was $118 cheaper than the original flight, so I received a $118 voucher to be used at a later time. After spending months sending additional documentation to Card Benefit  Services, I received an email stating I need to wait a year for the $118 voucher to expire and that they will not pay the benefits due to me. On the telephone, they state I have received full credit for an unused portion of my trip, which is not true. They state we have no coverage for the unused portion of our hotel stay, but our flights are covered. In which case, I request the $1948.5 - $118 = $1830.50 credit due to me per the agreement without further delay.

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with chubb as the underwriter of my **** ******* warranty. Chubb simply refuses to respond.

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed claim with credit card insurance company. They have not touched or processed this claim, nor advised me on the status since I filed the claim. I have had to contact them several times in order to get information and claim status. Each call, I hold for nearly two hours. I was given a supervisors name last Friday who stated she would message the examiner to move the claim up to review this past Monday (Aug 21) and left her extension for me to call her back if I didn't hear anything from my examiner. I've called twice today to get ahold of her, no one can track her down. I've spent a total of 3 FREAKING HOURS ON HOLD TODAY!!!!!!!! This company is unprofessional and trifling. I want my claim processed and paid today!!!!! The way the lines are set up, I have to wait for a representative to then hold for the claims department to pick up. This is the 2nd day in a row and no one is picking up in claims. What the **** type of business are you all running over there. WHY CAN'T I REACH ANYONE ABOUT MY CLAIM. YOU AREN'T UPDATING THE WEBSITE. I CANNOT REACH ANYONE TO TALK ABOUT MY CLAIM. GET IT TOGETHERRRRRRRRRRR