Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  330 Billerica Rd Chelmsford, MA 01824-4140

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  Comcast, Inc.

  19925 23 Mile Rd Macomb, MI 48042-4204

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  Comcast, Inc.

  27160 Telegraph Rd Flat Rock, MI 48134-1659

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  Comcast, Inc.

  31029 Comcast Dr New Haven, MI 48048-2784

Review Details

• Review fromAnthony V

  Date: 09/12/2025

  2 stars
  Xfinity Mobile is a bait-and-switch scam! I was told I would be charged $4.59 per month for one year, and then $40 per month after one year. Instead, I was charged $96.73 in the first three months with no explanation of the fees. Learn from my mistake. Get everything in writing. Follow-up: **************** was very good at resolving my issue. They reimbursed me $80, they allowed me to return the phone, and they canceled my contract.

• Review fromGeorge B

  Date: 09/12/2025

  1 star
  Comcast is defrauding consumers and engaging in deceptive trade practices. Last week I canceled my dad's phone service with Comcast because he moved to memory care. I returned the equipment. This week, I received an email from the "Complete Recovery Corporation" saying I needed to return a mini cable box. My dad's account never included cable TV, only phone. It was obvious that Comcasthad given them the account number and name and the fact I'd recently cancelled. I decided to investigate, rather than calling the phonenumber on the email. The Comcast user forum website has over ***** other instances of people being scammed by Comcast and Complete Recovery Corporation for equipment they never had! I assert that Comcast and CRC are colluding to defraud thousands of consumers.Comcast discriminates against the elderly and others who are unable touse text chat and make online appointments. You can't talk to anyone on the phone anymore. If you try to call them, you end up in an endless loop of repeating questions from a robotic voice. Also, dont bother going to an Xfinity store unless you have an appointment, otherwise youll wait at least an hour. I've been to the Alderwood store at least four times, and I've always seen at least five people waiting, none of whom were helped or even addressed while I was ******** for non-tech savvy seniors and others who dont have a smartphone or don't know how to text chat or make an online appointment- how are they supposed to get a hold of customer service at all? They can't talk to a person on the phone, and if they show up at a store, they are forced to wait God-knows how long. Also,chat sessions with customer **** who are supposed to be helping you turn into sales pitches trying to charge you for more things you don't need. More states need to join ********* in their lawsuit against Comcast. They shouldn't be getting away with fraud, scams, deceptive pricing, and outright discrimination.

• Review fromSarah C

  Date: 09/11/2025

  1 star
  Going on day 9 of my internet service being disrupted for hours at a time, meanwhile I can't get ahold of an agent with our struggling with bots for 20 minutes. It's so frustrating annoying. If that wasn't bad enough when I finally got a hold of an agent. They thanked me for being a good customer and a long time customer of over 9 years and told me that they wanted to reward me with a free smartwatch. At the end of the whole deal trying to get the smartwatch I was charged $40 for "tax" And the agent failed to let me know that I also have to pay $10 monthly for the watch. No, he just said it was completely free. I then immediately tried canceling it and they promised me that it was canceled and then I got an email saying that it was sent. I'm beyond frustrated. Once again. I have no way to get a hold of an agent because my internet's out and they're supposedly working on the issue in my area. They made me make an appointment a couple days out and then they said they fixed the issue. So I called. Finally got a hold of an agent after waiting another 2 hours and then they told me that it'll be fine to cancel the appointment. Well guess what? Now my internet's back out and I have no idea if it's in outside issue or an inside issue and who I can even talk to that knows what's going on. I'm beyond frustrated now. I have to plan on remembering to call the 25th or the 26th to see if I can get my bill prorated because I haven't even been able to use the internet. But they're not worried about that. Other worried about is trying to sell me more stuff. I'm beyond frustrated. I literally have no one to talk to who works for Comcast short of going to the store and yelling at a person who doesn't deserve it. Now I have to go through the hassle of returning the stupid smartwatch, and trying to get my money back. All the while while wondering if it's going to be added on to my bill next month. And that's how you treat customers over 9 years?! That's my rewards for being a Platinum?

• Review fromGarrick F

  Date: 09/10/2025

  1 star
  I started experiencing intermittent service on July 31st and called customer service. A technician came on August 2nd, replaced the modem, and said the issue was resolved. However, the problem continued. Xfinity reported outside maintenance on August 8th, and after calling again on August 23rd, another tech came on the 24th. More outside maintenance was scheduled for August 28th.Despite this, I had to call again on August 30thand then my service was cut off on September 8th, 9th, and 10th for non-payment, even though Xfinity confirmed the issue was an area-wide problem. I requested a manager and a callback for updates, but never received one.Overall, the service has been unreliable, the communication poor, and customer support unhelpful in resolving what they acknowledged as a system issue.

• Review fromJon C

  Date: 09/10/2025

  1 star
  my billed rate was expiring and I called Comcast to see their specials. They told me of a special; you purchase a year at $45 and it can be extended for two more years. I decided to get this plan. They then told me of the conditions; it was partnered with ****** and I had to get two gift cards of $270 each and then call Comcast back and give them the number for the cards. I did this exactly like they told me and I even asked to verify they had the money as they downloaded the card. The next day Comcast says they did not go through. I called the credit card company to verify the $540 went through to purchase the cards and then called ****** to verify the money was on the cards and it was cashed by Comcast. I called Comcast back to let them know they had the cash. The *** tells me to get two more cards and do it again. Is he NUTS!?!?! NO I tell him and we yell at each other for the rest of this conversation. I call back and this time I ask to talk with a manager. *** **** tells me he is the manager and is laughing at me, calls me dumb, continues to aggravate me and tells me to get two more cards and have Comcast get the money again. I tell him that is the definition of insanity--doing the same thing and expect different results. He does not understand what I'm talking about so I tell him at what point do I stop after $50,000 wasted!! he calls me some more names---He just does not understand the concept and he is a manager? I ask for his boss--he says he is the boss, there is no one else. I tell him so the CEO answers to you and he says the CEO has nothing to do with this--if I were the CEO and I had a misguided employee making statements that he made I sure would have something to do with this.Bottom line: Comcast ripped me off for $540. I have left and will NEVER go back. I hope the CEO reads this and has a talk with ***. I have filed a *** complaint and I can only hope this is investigated.

• Review fromClyde D

  Date: 09/10/2025

  1 star
  I moved to ***********, ** in mid-June 2025 and the house that I had rented long-distance on ************** was not ready for occupancy. After some time in a hotel, I moved into another house in a town adjoining *********** and I cancelled my Comcast/Xfinity cable account to for a bundled package including cable through T-Mobile. I cancelled my Comcast/Xfinity cable which I had never used, in fact, I returned my router in an unopened box to the Comcast/Xfinity storefront in **********. When I checked in with a very kind representative for Comcast/Xfinity by phone when cancelling, he indicated that I didn't need to pay for any service as I had not used it. He said this would go into my account record. In the last few months I've received calls and notices from Xfinity about this account, which should be fully closed but is not, and I repeatedly explained I am no longer a Comcast/Xfinity user and never have been, and owe nothing per a Comcast/Xfinity representative, This morning I spoke with a collection agency about a $70.44 bill for this account though it was never used and I am not using it now. I called Comcast/Xfinity and spoke with another very gracious representative who assured me this mistaken bill would be wiped from my account within the next 48 hours. I am not sure why I continue to be needled, if not harassed, by Comcast/Xfinity, but my experience is not a reassuring one for for anyone seeking cable in ***********. Should I continue to be bothered in this way, I am prepared to bring in a third party for resolution. I noticed the A+ ranking for this company and I recommend that this rating be reconsidered by the BBB.

• Review fromDylan T

  Date: 09/09/2025

  1 star
  I have been waiting a month for a refund. They actually charged me more money after I cancelled my service with them. I have requested the refund several times and keep getting told it will be a few days or a couple weeks. Now that I've waited a month and called back. I was told it will be another 3-4 weeks by another agent, then immediately after was told 4-6 weeks by a separate one. How is this possible?? They proceeded to hang up on me by the time after requesting to get the refund immediately.

• Review fromAllison H

  Date: 09/09/2025

  1 star
  In November of 2024, I called into Xfinity due to poor internet coverage and asked for options otherwise I was prepared to leave the service. I spoke with someone in customer service who said they would upgrade my account and when I informed the ***** that I cannot agree to a contract with a lifespan greater than 8 months due to a move from ******* to ********, they said not to worry and there was no fee to cancel. Nearly a month and a half after my account was successfully terminated (7.23.2025), I received a $120.72 charge to my account **********. I called into customer service, first ***** acknowledged it was a mistake and transferred me to the cancellations team to rectify to which I was met with no help whatsoever. They "put in a ticket" which was canceled before I even got the escalations number. I feel confident that if calls are actually "recorded for quality & training purposes" that this is an excellent time to review the call and corroborate my story. I am unsure why I am being charged for a companies deceptive business tactics and lack of training, but that is what it is like to work with bloated companies like Comcast in 2025.

• Review fromFrank S

  Date: 09/09/2025

  1 star
  They will not let you compare TV packages with what you currently have to a cheaper plan. Got the run around for 2 days online and their chat system. They won't give any reason why, except you have to change your browser to view channel line **** what bullshit! And I'm really tired of speaking to people in ***** most of the time and occasionally The ***********. This corporation is crooked, run by the mob and needs competition.

• Review fromJolee P

  Date: 09/08/2025

  1 star
  Company has wasted over 5 days and hours of calls to still continue to have my bill incorrect.. Changed my plan on 8/7/25 paid what I was told to on 8/14/25 only to still owe a balance on 8/15. Called back to be told it will be taken care of within 24 hours. Called again on 8/18/25 and had CS remove me from auto pay so balance due would not be taken automatically out(as I was on auto pay) and was again reassured credit would be applied to next bill. Received Sept bill yesterday and guess what I still owe the balance that has now rolled. Its now been over hour and fifteen minutes and I'm waiting for a supervisor as they now say I owe them even though I have it in writing I don't. They have poor customer service skills if I can be told by several different staff members its taken care of then be told today I "should have called". I am very livid and really wish I didn't sign the year contract because I guarantee I won't be back again.