Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Service Center

  557 S Oates St Dothan, AL 36301-2553

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  Comcast

  PO Box 182249 Chattanooga, TN 37422-7249

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  Comcast

  265 Clifton Blvd Westminster, MD 21157-4670

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  Comcast

  8031 Corporate Dr Mid Atlantic Regional Office Nottingham, MD 21236-4986

Review Details

• Review fromKristy P.

  Date: 09/25/2022

  1 star
  I just filed a complaint with the FCC against Xfinity Mobile
  ********************************** I am absolutely dumbfounded at how they treat their customers.
  1. Steal: Charged me $1035 in data overages in one month and have yet to prove to me HOW
  2. Disrespect: Put you on hold for very long periods of time, and then you suddenly get disconnected. Start all over...tier one, tier 2...tier 3? Does it even exist??
  3. Lie: Promised a refund, confirmed the refund, then denied the refund ever existed
  4. Rude: Mae denied all my claims and raised her voice at me, refused to let me speak to her supervisor, said there was no higher department for me to contact, and then disconnected me
  If you have a valid case against Xfinity Mobile, PLEASE file a complaint with the FCC.

• Review fromAdam E

  Date: 09/25/2022

  1 star
  I had a storm knock over a tree in my backyard onto Comcast's cable line. It pulled the rotted old cable pole over onto my shed without snapping the line. The tree was cleaned up in less than a week, but the pole is still on my shed and line still about 3 feet off the ground across my backyard almost a full month later. Two people have been here and told me they need to contract a bigger truck to handle the pole, and that it is a low priority because service isn't interrupted since the line didn't break. I have called and been told that technicians are scheduled to be here on certain dates, but they don't show or call. Then customer service tells me they see that the problem was input wrong and/or scheduled wrong. I don't know what to do.

• Review fromChad K

  Date: 09/24/2022

  1 star
  Service consistently goes out, with no explanation or reason besides “restart your modem”
  Cannot get ANYONE on the phone vast majority of the time and when you do you can’t understand a single word they say. If I ran my business using their model I’d be out of business.
  Stuck with them out of necessity for running my business. They have no direct competition in our area. It’s horrible.

• Review fromJames R.

  Date: 09/23/2022

  1 star
  Comcast does not follow the public laws when it comes to their contracts. Service members are protected under the Servicemeber Civial Relief Act and Comcast does not recognize a Servicemeber changing duty locations as a valid reason to get out of a contract. They only recognize a deployment. Public law was amended in 2018. Comcast will also lock in your rate but then find every reason they can to continue to raise it.

• Review fromBrandy K

  Date: 09/23/2022

  1 star
  Terrible experience and took over 6 hours to transfer to another provide and they do it on purpose so you wont leave. They change your bill without telling you and their wait time is over 45 minutes and online chat solves NOTHING. They are charging me for 30 days because I cancelled my business comcast internet and phones. They refused to release my numbers on top of everything. Worst experience ever.

• Review fromRobert H

  Date: 09/23/2022

  1 star
  My 2 year contract with Xfinity expired and they raised the monthly fee for TV, cable and internet. I went to the store in Minnetonka and agreed to a new fee for one year. I was told there were no changes to current cable packages I had. However, without telling me, they removed one of the packages in my current contract. I went back to the store and asked them to include the deleted package at the agreed upon price, as I had been told I would have the same packages. They refused to do so, indicating the person I had dealt with was new and made an error. I even spoke to the store manager and she refused to accomodate my request. I advised I would discontinue with them when my current contract expires.

• Review fromLaTasha B

  Date: 09/23/2022

  1 star
  I could simply leave a one word review and I am sure anyone who has experienced any services from Xfinity would agree! TRASH! I have been a customer for awhile and recently moved from GA to MI. I called to transfer services and was completely mislead by the representative who scheduled me. He set me up as a disconnect and new sale! I specifically told him that I wanted to transfer so I could keep all my purchased movies. I told him i already had equipment and all! He said ok. All lies worst experience ever and countless hours of infuriating customers service! Not only was my service not what I wanted - my xfinity mobile account was screwed by all of this and what did i get? Yup, MORE LIES! Not one single person fixed it. From May until literally today, I have had to call and fight with a representative to get anything credit to my account. I forgot to mention one of their “reps” transferred me to the disabled line when I requested a supervisor. This company is clearly only focused on how much money they can make and not the actual quality of service and customer service we pay for. Run don’t walk BUT RUN AWAY from xfinity - all lines of business! It’s a mess and getting worse year after year. I only gave one star because there isn’t an option for 0.

• Review fromJohn S

  Date: 09/23/2022

  1 star
  Do not do business with this company if you can avoid it. If you do have to speak to them over the phone, I advise you record every conversation because they will lie to you and contradict themselves.
  Took them almost 2 months after I began paying them to fix all the problems at my location so that I could get reliable internet. Before this, it was incredibly slow and frequently dropping.
  They sent multiple techs out at various times to fix my problems, and I was informed by the tech and by several people over the phone that I would not be charged for the tech visit, but I have now spent many hours over the course of several weeks on the phone with them because they have refused to refund the tech fee which they said I would not be charged in the first place. I now wish I had recorded the conversations when I was promised no tech fee, because clearly the people who made those promises either lied or did not notate my account. I am tired of getting a different promise every time I talk to someone, but then not having them deliver.

• Review fromJessica W

  Date: 09/23/2022

  1 star
  Worst customer service ever! Boyfriends needed newvSIM card so we called to see if we could get a new one. They said we can go to any xfinity store and pickup a new one. We go to the store and the rep said there is an issue on the corporate side of things and we'd have to call them. Essentially "here's the card, figure it out on your own". We get home call xfinity, wait on hold for over 45 min and finally get a live person. Im on the phone with this person for over an hour while they try to figure out why there is a problem connecting the old number to the new card. Finally they say that it will take 20 minutes to reset the SIM and after it resets we should restart the phone. They hang up. Several hours go by (like 8+ hours) no notification. We tried restarting the phone and find the old phone number has been disconnected. Call xfinity customer service again. Rep asked for the phones IMEI number. I told him i couldn't get it yet because my boyfriend was on his way to work with the phone. I message my boyfriend for the number and he sends it within 2 min of me requesting. The rep had pit me on hold by this point and did not come back for over 25 minutes!! Hold music had stopped by that point. Just dead air. He finally comes back to say it will take 48 hours to be activated. I told him i had the number he had asked about 25 minutes prior so he entered those numbers and put me on another hold without telling me first. Then came back and said 48 hours is the resolution time on the ticket. I asked for a supervisor which i was then informed "there are currently no supervisors in the office, they do not come in for another hour." He said he could put a request for one to call me on an hour. I said that would be fine. No call. I call them back 4 hours later ask for a supervisor and am told that there are no supervisors available and the rep said i probably got someone from a different country who had different supervisor hours. Then placed on a 40 min hold w/o being told.

• Review fromRobert M

  Date: 09/23/2022

  1 star
  Sold me a Apple Watch. No one can get it activated. Didn’t realize till I was home. Then I finally got them to allow me to return it via shipping it fedex. Then the brand new watch absolutely nothing wrong with it was graded as the worst they could have received back. And they charged me 499 to repair it. I didn’t even owe 499 on the watch. Then set it up to where I cannot defend my case and won’t give me my money back