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          Find a Location

          Pep Boys has 899 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfilePep Boys

            New Auto Parts
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1 Presidential Blvd Ste 4

            Bala Cynwyd, PA 19004-1017

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            Email this Business
            (215) 430-9000

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            Customer Reviews

            1.27/5

            Average of 431 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,451 complaints closed in last 3 years

            561 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/14/1992

            Years in Business: 103

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Automotive Service & Repair, Tires, Oil Changes, Brakes

            Business Details

            This is a multi-location business.

            Find a Location

            Pep Boys has 899 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1 Presidential Blvd Ste 4, Bala Cynwyd, PA 19004-1017
              Email this Business
              BBB File Opened:
              2/1/1979
              Years in Business:
              103
              Business Started:
              1/1/1921
              Business Started Locally:
              1/1/1921
              Accredited Since:
              2/14/1992
              Type of Entity:
              Corporation
              Alternate Business Name
              • Parts USA
              • Pep Boys Auto Parts & Service
              • Just Brakes
              • Icahn Automotive
              • Pep Boys Corporate Headquarters
              • Pep Boys Auto Parts, Tires and Service
              Business Management
              • Ms. Robin Searl, Customer Relations Supervisor
              • Ms. Kimberly Brown, Director of Customer Service
              • Mr. Scott P. Sider, CEO
              • Mr. Dan Ninivaggi, CEO
              Contact Information

              Principal

              • Mr. Scott P. Sider, CEO
              • Mr. Dan Ninivaggi, CEO

              Customer Contact

              • Ms. Robin Searl, Customer Relations Supervisor
              Additional Contact Information

              Fax Numbers

              • (215) 430-9991
                Primary Fax
              • (215) 430-4622
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1,487 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/21/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Took my newly purchased vehicle to have new brakes installed, Manager, ***** reported that I did not need new brakes however reported that I needed additional repairs on my tire arm. I trusted their advice and paid for all repairs recommended however drove out of parking lot and check engine came on for the first time since purchasing vehicle. Pulled back into the lot and the manager reported the technician made an error, he attempted to repair and told me the light was just going to stay on. After attempting to drive home the car was stalling and making noise. I drove to another car repair shop for a review and was told it was damaged during the repair at pep boys. When I attempted to contact pep boys I was told they had nothing to do with it and refused to help. ***** told me I could file a complaint but once he receives it he would still not be able to help and refused to provide the contact information for the regional manager.
              Read More
              Read 1486 More Complaints

              Customer Reviews

              431 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Yes M

              05/14/2024

              Hello on 3/8 I took my truck to get all new tires the guy help me by showing me the ones he had available he had ****** and ******** I told him I wanted the ******** and proceded to leave my truck they took more than and hour to get the tires on and when I went to pay he noticed he had pulled out the wrong tires he apologized and to me they had to change them again since the had already installed them and that they would do it quick so they put up the truck again to get the right tires on and they did this all very quick maybe 40 min but than I noticed my rims were scraped from what it looks like tool marks Im really mad that this happens I understand people make mistakes but now theres damage to my rims It really frustrating I email cooperated and they never reach out to me to get my rims fix
              Read 430 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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