Reviews

I'm with the rest of everyone else. The place used to be great, but today I show up after scheduling an appointment for a conventional oil change using the fleet card with set price! Mind you this is SCHEDULED! They had plenty of time to get in touch with me and say we don't have conventional motor oil. INSTEAD what they did was have me come in and without telling me jump the price up over double what I was supposed to pay BECAUSE they simply don't have the conventional motor oil needed. So they're going to use synthetic?! Now I'm the one who's going to be responsible for paying the extra 80% jump In price?!? THAT is PREDATORY TERRIBLE BAD BUSINESS PRACTICES and then because I was doing it through Fleet they were just not even going to tell me they had to let me find out? By waiting 40 minutes & "confirming" the service?! When I went up to find out what was going on, the answer I got was " Oh well, we don't have your conventional motor oil". 1st, when I walked in even your computer said USE CONVENTIONAL OIL at no point informed or asked me if it was okay to MORE THAN DOUBLE THE COST OF MY SERVICE. I find out after I'd been waiting for 30 minutes then I'm paying. Like I said, more than double what was supposed to be paying the agreed upon price for the service simply to compensate for them not having the conventional oil in stock and not rescheduling the service. I'm forced to come out of my pocket because I don't have the time or money after being lied to! The lack of transparency and honesty they seem to have here back in the day Pep Boys used to be good now. This is a joke. A shell of what old Pep Boys used to be. I know that I will be continuing this and headquarters better get ready for one ****** off person to contact them and I better not get subpar service because I could have went somewhere else that would have been honest about the price not held me hostage and just started doing whatever going to blindside me at the end!? PREDATORY SWINDLERS!

Hello my name is ***** ***** I was call by sales representative about everything breaks about warranty on my cars the young lady was persistent about me covering my cars her sale pitch was great that I signed up ;3 cars including a home warranty I was tole that I will pay ****** dollars on the vehicle and ***** dollars on my home then my starter went out on my van the charge for pep boys was ****** tell me why I paid ****** then two week later I discovered that my van was not taking gas pep boys contact me and tole that I was going to be responsible for half the charge I was not tole that from the beginning ** had enough I want my money back thanks ***** ***** ps just read the reviews on this company it tells it all

They do not and did not honor their free tire rotation nor the appointment I made. I am supposed to get free tire rotation, with the purchase of my tires from pep boys. I scheduled an appt. For rotation on Dec 31 @ 12:30. I drove appx. 30 miles to go to my appt. I arrived there early to find out that they were busy and would not honor my appointment for my tire rotation. I have a Tacoma and wasted appx. $20 in gas round trip. Also my tire life is lowered because of uneven wear. When I called corporate, they acknowledge you and put you on a rediciousely long hold, hoping you will hang up. I recommend to everyone, do not buy your tires at pep boys. The customer ********************** is rotten and they do not honor their contracts.

BUYER BEWARE ...I would not go near any of the Pep Boys Locations again ... I went into one to have a car checked because most shops are closed Sundays. Their business model of ripping customers off was revealed by their own front desk staff ... This lady was irate complaining loudly that she has been made to replace everything in the past 4 months. In a recent repair, she spent $1600, including a tune-up in the past few months. During today's service, the Tech put in her work order to ... REPLACE SPARK PLUGS. When she went to her trunk to bring all the work orders and charges and showed her, the front desk staff pulled out several customer work orders and showed her that the Tech put the same thing on every other car repaired. WoW ... so Pep Boys would tell unsuspecting customers to replace ********************** without even checking. The lady was upset because this was not a suggested recommendation but noted that repairs were needed. She probably would have ordered the repairs if she had not done a recent tune-up. I was offended that they also tried to make a fool of her ... The Tech positioned himself so that the lady was backing the front desk staff and she was gesturing with her hands to the tech about what to say to deflect the complaints of this ripped-off lady. Very disappointed that this place treats its clients as fools and puns to be taken advantage of.

I took my truck in for an oil change and tire rotation. I waited for the vehicle, **** the service writer to check the left tire for a slow leak. I sat and watched the more experienced technician train another technician on how to change engine oil. They did absolutely nothing to the tires. When I asked about the tire rotation the service writer replied we didnt have to do the rotation because they all had the same measurement. But we noticed that you need a front wheel bearing. When I assured that I didn't, he said well thats what we noticed. I paid for the oil change and took the truck. WORST AUTO SERVICE *** ever

I been a loyal customer for 7 plus years. Took my SUV in for regular tire rotate and balance along with an alignment check. I made a 10:30 AM appointment, I waited 1.5 hours before it was brought in for a lift. Another 1.5 hours went by and my vehicle was finally put on the alignment rack. Once the work was completed I was given my paperwork. I wasn't a mile down the road and my vehicle my pre collision dash light came on along with the lane departure light came on as well. Spoke to mechanic and his scan tool was not charged and it took an hour to reload. Once scan tool was usable mechanic said I needed to drive 15 miles as so the system would reset. I drove the 15 miles returned to Pep Boys and stated that it did not reset. The manager then proceeded to tell me that the vehicle had been damaged and they didnt cause the light issue. He then stated I had two choices to take a refund on some lifetime service or he would call the police and charge me with trespassing. I was despondent in the treatment I was given as a loyal customer. Apparently this business cares very little about return business and not taking care of their customers.

This place is a joke. Not even surprised by the many other 1-star reviews. This is stemming back from April. I came it to get new tires. It took 4 hours. I complained and then I was told to come in and speak to the service manager. By the time I came in I had purchased a different vehicle as the private sale of the vehicle I bought tires for didnt work out. They offered a free oil change on my next visit. I clearly explained that I have a new vehicle and it would be a while until I needed the oil change. Was told it was fine, and I got it in writing from the service manager with a signature. I come in to get an oil change. Not only is it a 2 hour wait for an oil change, the service manager himself will not honor the free oil change that he offered and signed for.This place is terrible. Never again.

I wish I could give Pep Boys in Countryside, IL ZERO STARS! Paid 650 for an alternator and it didnt solve the problem. Took it back in and they quoted me 525 for a new starter. Their manager *** has no business moral code. I cannot find anything positive to say about this Pep Boys, except they have the art of ripping off their customers to an exact science.

WELCOME TO ********** PEP BOY WHERE WE HELP OUR CUSTOMERS AND TREAT OUR CUSTOMERS

I am writing to express my dissatisfaction with the service I have received regarding a tire purchase. On November 19, 2024, at ************************************. I, ****** M. *******, pre-paid for a tire, including a $30 installation fee. At the time of purchase, I was informed that the tire needed to be ordered.On November 22, 2024, I contacted your establishment to inquire about the status of my order. I spoke with Manager ***** ******, who initially handled my purchase. Mr. ****** first incorrectly stated that the tire had been installed on November 19th. I informed him that this was not the case. After a disagreement, he then stated the tire would arrive the following Monday and could be installed at that time.I requested Mr. ******** boss contact information so I could escalate this issue. He provided only the first name "******" and refused to provide any further contact details, such as a phone number or email address. Instead, he directed me to leave a message through your company **********. ****** offered to credit the $30 installation fee and recharge it upon installation. I find this offer unsatisfactory and does not address the inconvenience caused by the conflicting information and lack of communication.On November Mr. ****** called to advise the tired was in. When I went to the store *** Rizee refused to install the tired, so I took it the next day to Pep Boys at **************************************** where they installed the tires with no problem and everyone there was helpful and professional.I request a prompt resolution to this matter, including confirmation of the tire's arrival date and a firm installation appointment. Due to the unsatisfactory handling of this situation, I plan to file a complaint with the Better Business Bureau if the matter is not resolved promptly and to my satisfaction.