Reviews

Bad business very unprofessional also prejudice they had my car for two months on the 20th I paid 2817.23 and I still don’t have my car the called me to come get my car when I get there it’s not ready

I had a tune-up in spark plug work done 9 months ago. It was under warranty. My check engine light came on and when I went in there they said they would take care of it if it was indeed the spark plugs and coils. They said it was when they did some work on my car but then when I told them it was under warranty they decided to do some more digging as they would say. After my car was in the shop for 3 days when it was supposed to be done the day it was dropped off they decided to say it was from internal engine issues. 9 months prior they said my engine was perfect. I explained that due to improper installation and or bad spark plugs and coils 9 months ago when they did the work this could lead to what they are saying. How can my engine be perfect prior and now there's issues in the spark plugs and coils are bad again? They did not want to admit any fault and just wanted to make excuses and would not honor the warranty. Super Shady business with Superbad reviews check them out on ****** especially there terrible corporate office.

My problem is, I brought my car to be looked at my car because my air conditioning was running hot. ******* told me that my air compressor was going out in the pump that runs from the radiator and the Freon needed to be replaced. charged me $1969 money that I did not have for a simple job but when I left, I could not even make it five minutes down there road without my car running hot. My car was not running hot now my engine is running hot because whatever ******* did, I believe he wanted me to pay $1969 it like the target Women especially blacks. I dont have 1969 but you could have left my car how it was. It was running fine until he stopped the flow of my frown to my engine

AVOID THIS PLACE!! I went to the location in ******, ** on Tuesday, 02/25/25. I was told by ****** that the tires I needed werent in stock, so hed have them FEDEXd and theyd be in after 12PM on 02/26/25. On 02/25/25, ****** tried to get me to sign a receipt for over $500 but he said I wont be paying that full amount. I did not sign that receipt!!! He told me I had to pay a $100 deposit on 02/25 and that Ill only have to pay the additional $100 plus when I returned the next day. He asked me on 02/26 if I wanted the alignment. I asked him how much it was. He said it was free and nothing else was said about it. When it was time for me to check out, he asked me which alignment I wanted. The one for $100 or the more expensive one. I asked him what he meant because I didnt tell them to proceed with the alignment. That was his first time mentioning a price for the alignment that I didnt ask for. He asked me which one I wanted to pay for AFTER they did it!! LIVID is an understatement! Then one of the ladies at the front told me I really needed it, which was besides the point! That was $100 extra that I didnt plan on paying! Very insensitive and unprofessional! I will not be going back!

On November 30, 2024, I sent a question to PepBoys customer ********************** regarding questioning some apparently excessive and unexplained charges on an invoice that I had paid in good faith. This included, for example, why I paid for 6 quarts of oil for an engine that holds 4.4 quarts, and what certain charges were for when they were marked "outside purchase" or marked with unintelligible abbreviations. Customer ********************** assigned a number to the case and stated that I would hear back from a Field Leadership Team. Well, several emails later, I called them in mid-January 2025 to say that I had heard nothing from a Field Leadership Team. The customer ********************** person called the Field Leadership Team and responded that the team was busy and that the team promised to call me back within 24 hours. Two weeks later, and still nothing. I won't return to this business, because there is no safety from unjust charges.

I am writing to formally express my dissatisfaction with the service I received at Pep Boys regarding my vehicle's brake and rotor replacement. On December 27, 2024, I contacted Pep Boys and was quoted $375 for the service, and my appointment was scheduled for January 2, 2025. Upon arrival, I was later informed that additional repairs were necessary, increasing the total cost to $867. After picking up my car on January 3, 2025, I experienced a serious safety issue where the car veered uncontrollably to the right while driving on the highway, posing a significant risk. Despite notifying Pep Boys, they failed to provide timely assistance and instead scheduled my vehicle for repair on January 7, 2025. However, when I returned on January 7, I was told the repair would take 24 to 48 hours, but after waiting 72 hours with no updates, I learned that my car would not be repaired until January 17, 2025. After multiple attempts to escalate the issue, including contacting customer ********************** and requesting a call from a manager, I received no further communication. Given the distress this caused, and the hardship of managing this situation as a full-time student and employee, I am requesting immediate action to resolve the issue and appropriate compensation for the inconvenience and safety concerns caused.

Ordered tires online for store pickup, received email they were ready drove 90+ miles to pickup when I got to the store was told I can only walk out with tires for cash only, Nowhere online or doing my checkout online, which I didnt want to use my credit card online was this stated as a policy. I have purchased tires carry out prior from Pep Boys for my hot rods and never run across this.I will say I will never use Pep Boys again and every person that I know in the car industry, which is a whole lot I will let them know of my experience in how ****** the district manager told me the only way I was getting my tires out the doors with cash! Or dont buy them. In my opinion, thats some pretty good advice from somebody running a retail store!!!!

Zero stars !! Avoid this place at all cost ! I paid for a diagnostic for a loud noise my car was making. The mechanic said it could be this this or this 1 of 3 things . Than said more than likely its the 1st thing . He repaired that replaced the part and it still made the loud noise . He said that wasn't it than said it was something that didn't make any sense and would have to remove engine parts to fix and would cost alot of money but could never say exactly what the problem was !! What a joke paid for a diagnostic which he couldn't figure out and a repair it didn't need . Than the next day the wheel started to come off because he didn't even tighten the lug nuts ! The mechanic clearly wasn't a mechanic and the sales person kept saying things that didn't even make sense ! What a scam !!!!!! So unprofessional all the way around ! I will tell everyone I know to avoid this place unless they reach out to make it right.

I'm with the rest of everyone else. The place used to be great, but today I show up after scheduling an appointment for a conventional oil change using the fleet card with set price! Mind you this is SCHEDULED! They had plenty of time to get in touch with me and say we don't have conventional motor oil. INSTEAD what they did was have me come in and without telling me jump the price up over double what I was supposed to pay BECAUSE they simply don't have the conventional motor oil needed. So they're going to use synthetic?! Now I'm the one who's going to be responsible for paying the extra 80% jump In price?!? THAT is PREDATORY TERRIBLE BAD BUSINESS PRACTICES and then because I was doing it through Fleet they were just not even going to tell me they had to let me find out? By waiting 40 minutes & "confirming" the service?! When I went up to find out what was going on, the answer I got was " Oh well, we don't have your conventional motor oil". 1st, when I walked in even your computer said USE CONVENTIONAL OIL at no point informed or asked me if it was okay to MORE THAN DOUBLE THE COST OF MY SERVICE. I find out after I'd been waiting for 30 minutes then I'm paying. Like I said, more than double what was supposed to be paying the agreed upon price for the service simply to compensate for them not having the conventional oil in stock and not rescheduling the service. I'm forced to come out of my pocket because I don't have the time or money after being lied to! The lack of transparency and honesty they seem to have here back in the day Pep Boys used to be good now. This is a joke. A shell of what old Pep Boys used to be. I know that I will be continuing this and headquarters better get ready for one ****** off person to contact them and I better not get subpar service because I could have went somewhere else that would have been honest about the price not held me hostage and just started doing whatever going to blindside me at the end!? PREDATORY SWINDLERS!

Hello my name is ***** ***** I was call by sales representative about everything breaks about warranty on my cars the young lady was persistent about me covering my cars her sale pitch was great that I signed up ;3 cars including a home warranty I was tole that I will pay ****** dollars on the vehicle and ***** dollars on my home then my starter went out on my van the charge for pep boys was ****** tell me why I paid ****** then two week later I discovered that my van was not taking gas pep boys contact me and tole that I was going to be responsible for half the charge I was not tole that from the beginning ** had enough I want my money back thanks ***** ***** ps just read the reviews on this company it tells it all