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Find a Location

Snipes USA has 77 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Snipes USA

      2030 Byberry Rd Philadelphia, PA 19116-3016

    • Snipes USA

      3737 Branch Ave Spc 2510 Temple Hills, MD 20748-1405

    • Snipes USA

      3373 Donnell Dr District Heights, MD 20747-3208

    • Snipes USA

      1455 Franklin Mills Cir Philadelphia, PA 19154-3131

    • Snipes USA

      2600 MacDade Blvd Holmes, PA 19043-1300

    Business ProfileforSnipes USA

    Online Shopping
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 68 Customer Reviews

    Customer Complaints

    380 complaints closed in last 3 years

    118 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Snipes USA has 77 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Snipes USA

        2030 Byberry Rd Philadelphia, PA 19116-3016

      • Snipes USA

        3737 Branch Ave Spc 2510 Temple Hills, MD 20748-1405

      • Snipes USA

        3373 Donnell Dr District Heights, MD 20747-3208

      • Snipes USA

        1455 Franklin Mills Cir Philadelphia, PA 19154-3131

      • Snipes USA

        2600 MacDade Blvd Holmes, PA 19043-1300

      Headquarters
      2030 Byberry Rd, Philadelphia, PA 19116-3016
      BBB File Opened:
      8/8/2005
      Alternate Business Name
      • Jako Enterprises LLC
      • Jimmy Jazz
      • Kicks USA
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: Smart shopping online

      Customer Complaints

      380 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/24/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I purchased a pair of sneakers from this company on 7/12/23 and after tracking my order it says it was shipped from the Snipes warehouse 7/14/23 and it also says that *** has yet to receive the merchandise. Today is 7/24/23 and *** still has not received the merchandise to ship to me. Snipes does not have a customer service number so that I can speak with a person about my order, but instead they have a online chatbot that automatically ends the chat when it cant assist you and it says to expect an email from a team member well the problem is I have been using the online chat box for 4 days now and still no team member has contacted me about this order and everytime the chatbox ends the conversation and says wait for a team member. This is beyond frustrating!!! and in order to get a refund the same process applies. this is no way to treat customers
      Read More

      Customer Reviews

      68 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Anthony H

      1 star

      06/02/2024

      DO NOT ORDER FROM THIS TRASH WEBSITE. ORDERED 5 PRODUCTS AND RECEIVED THE WRONG ONES WITH SECURITY TAGS ON THEM. EMAILED CUSTOMER SERVICE MULTIPLE TIMES AND NO RESPONSE. FILLED OUT THE RETURN REQUEST AND NOTHING. THIS BUSINESS IS GOING TO FAIL WITH ITS POOR CUSTOMER SERVICE.

      Local BBB

      BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

      BBB Reports On

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