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Reviews
78 Customer Reviews
Review from Angel V
1 star12/05/2024
Customer service is the worse they don’t even have a live agent to speak to you can only chatt I ordered two pairs of footwear I only received one pair the package sheet said both pairs was in the box no both pairs was not in the box only the one pair I contacted them on the chatt they said send them pictures but didn’t give me a option to send also the package looked like it was opened already it came by UPS I put a complaint in on them also but they said deal with Snipes never again will I order from them againReview from Patrick E
1 star12/05/2024
This business is fraudulent. I purchased sneakers online and i never received a confirmation email. The number to the store doesn't work. I had to talk to a bot to talk to a man named *********. The confirmation number i was given did not work and he said my sneakers were delivered and stolen. Real shady business being run and in my 7 years of living in my house i never had a package stolen. I was told i was being given a 1 time refund and they couldnt fulfill my order.Review from Ty D
1 star11/06/2024
******** and bad customer service .. The employees do not have any respect for the customersReview from WILLIAM L
1 star10/31/2024
SNIPES ***** DONT ORDER FROM THEM I ORDERD A PAIR OF SHOES ON 26th OF OCTOBER THOUGH (KLARNA) I WAS HAVING TROUBLE LOGGING ONTO MY ACCOUNT TO CHECK THE STATUS OF MY ORDER I WAS ASKED TO VERIFY MY EMAIL THOUGH CODE ON THEIR APP NEVR RECEIVED A EMAIL SO IVE SENT 7 EMAILS TO THEM FOR HELP WITH THIS I STILL HAVENT HEARD FROM THEM SINCE NOW KLARNA CANT ISSUE ME A REFUND FOR MY FIRST PAYMENT OR CANCEL MY ORDER TILL I REACH OUT TO SNIPES BUT HOW IF THEY DONT REPLY BACK AND THERES NO CUSTOMER SERVICE NUMBER TO REACH TO THEM THNKS I WILL NEVR AGAIN PURCHASE ANYTHING FROM THEM EVER AGAIN AND I WILL NOT RECOMMEND SNIPES TO FAMILY AND FRIENDS.Review from Amanda L
1 star10/08/2024
This store is disgusting they let the employees discriminate customers and you cant even contact anyone its only through email. My biracial children were with me at jimmy jazz in ************ and the manager says to me you know they are on their people time I said what does that even mean she proceeded to say you know black peoples time disgusting then I was just disgusted by that situation and started walking out of the store with my kids she then yells its okay I can talk like that my mom loves black dudes. Then a district manager got let go a week before that employees who were not on the clock she would yell to come in the store so she could laugh about this district manager being fired and also let me remind you there were customers in this store at this time as well. Another time I was in there she was talking to me I said I think they need help she said no do you see them they aint got no money they just come in here so basically because you are black you dont have money to her. Then I have been writing this email and they had a district manager from ***** who knows nothing about that store call me and offer me 25% off my next purchase I laughed and is in contact with a lawyer.Review from YOLANDA B
1 star08/27/2024
***** NEVER SHOP IN THIS STORE AGAIN..... PURCHASED A PAIR OF TENNIS SHOES THAT I CAN'T EVEN RETURN FOR A LARGER PAIR IS INSANE TO ME. HOW DO THESE STORES GET AWAY WITH THIS ........NEVER AGAIN.......NOT TO MENTION TRYING TO SPEAK WITH CUSTOMER SUPPORT IS POOR. NO ONE RESPONDSReview from Shactavia L
1 star08/19/2024
they do not even deserve a one star i ordered online they canceled my order and a refund was never issued i contacted the store the employees state they cant do anything about it have to send an emailReview from Mark W
1 star08/14/2024
Ordered an item in 8/10/24. Contacted the merchant several times through email they telling me that *** has possession of the package that says that there is a delay. Call *** said that they do not have possession of the package that I need to reach the merchant. Email the merchant several times which would be snipes . Nobody is responding or communicating currently . Please stay away from this company. They were definitely scammers now I have to fight to see if I can get my money back. Definitely stay away from this bad business I would not recommend this to my dogReview from Latquarnda H
1 star08/03/2024
My son wanted The ********************* Cement 4s that was recently released for school and I so happened to run across Snipes online that had them in stock as it said. Ordered them July 30th and its been pending with no movement since then.Today is August 3rd. Reached out by email as there is no number which is odd. I was told they were short staffed and my order was processing and would be expedited and I would receive my tracking info. It still says pending.! School is almost here! I have never ordered from Snipes before and wish I had looked at the reviews before hand! At this point they can refund my money and I can buy else where. Im not happy and have nothing to do with them being short staffed!Review from Kim S
1 star07/29/2024
DO NOT ORDER FROM THEM!!!!!! I have not heard back from anyone. I paid $150 for a pair of kids retro 12 ******* and received the wrong size in the mail. I returned the sneakers to the warehouse and I was only refunded $69.99, I even emailed the receipt. I am being robbed of my hard earned money, especially someone that supported THEIR franchise from out of state. Customers should be informed or compensated of any miscommunications and I have emails to show that no one relayed that information to me and I also have receipt of me returning the sneakers to your company and accounts show that I was only refunded a portion of the amount. I reached out to the store and they stated that customer service should never have informed me to return the sneakers if they were not going to refund me the full amount. The store is stating that they need the sneakers in order to refund me the rest.
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