ComplaintsforRite Aid Corporation

• Initial Complaint

  02/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My doctor sent an electronic prescription to rite aid on ************************** in Harrisburg. I was only dispensed a quarter of the amount of medication instead of the full prescription. I've attempted to get the remaining 75% of the prescription four times and have been turned away because the medication is not in stock and the pharmacist never ordered it like they said they were going to do. I have already paid my full $15 copay and can't get the rest of the prescription as ordered by my doctor.

  Business response

  02/28/2022

  We are very sorry to hear about the issue you are having with your pharmacy, and we appreciate you sharing this concern with us. The Leadership Team has been alerted, and a member of the team will follow up with you shortly to address this matter. Thank you again for bringing this to our attention. 

• Initial Complaint

  01/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 1/27/2022 my doctor electronically submitted 2 prescriptions to Rite Aid pharmacy located at *********************************, Philadelphia,PA ********** was informed by my insurance carrier,******** ********** and my doctor that i was able to fill my prescriptions on 1/28/2022.When I went to pick them up I was told they could not fill the prescriptions until 1/30/2022. When I got home I contacted the pharmacy to ask why. Now because I complained I was told I had to wait an additional day , 1/31/2022. I contacted Rite Aid 800 number customer care 3 times to retrieve my prescriptions. No response no return calls. I am disabled with a GSD service dog and had to travel a distance to retrieve my medication. On 1/28/2022 FEMA and National Weather bureau issued a winter storm warning for over a foot of snow in Philadelphia area. Rite Aid will not tell me exactly when I can retrieve my needed medication. My doctor and ******** ********** called the pharmacy several times with conflicting responses. Now I am stuck in my home with no medication.

  Business response

  01/31/2022

  Thank you for sharing your concerns with us. We are sorry to hear of your experience, and we have alerted the Leadership Team. A member of the Leadership Team will follow up with you shortly to address this. Thank you again for taking the time to reach out. 

  Business response

  02/07/2022

  We have received follow up communications from the Leadership Team, and due to threats that were made to our associates, we will no longer be responding to this concern. 

  Customer response

  02/24/2022

  
   Complaint: ********
  
  I am rejecting this response because:
  

  This issue is not resolved.  I am a disabled veteran with breathing issues. I look forward to your help in resolving my complaint with this merchant so other veterans do not have to go through the same inconvenience and aggravation with this merchant over needed medication.  
  
  Regards,
  
  ******* *******

• Initial Complaint

  01/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order #********* didnt receive shipping confirmation, please send package immediately

  Business response

  01/06/2022

  With regard to your order #*********, it was shipped via ***** tracking #************ and #************. 
  
  

• Initial Complaint

  01/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Store # ***** Register #1 Transaction # ****** Cashier # ******** On this day 03, January 2022 5:00PM I intended to purshase a few toys from my local Rite Aid Pharmacy after I completed my wellness check-up. The results were 1 Baby Doll 16 inches advertised at 9.99 USD currency for members and 1 Baby Doll 14.99 and 12.49 for Rite Aid members. I also planned to buy a teddy bear for the upcomming holiday that was advertised ( skew ) 29.99 USD currency and discounted at the time of purchase. The compliant is simple; when I reviewed my reciepts, I noticed that the total purshase $ 44.52. Unfortunate to notice the pharmicist had a error read source code compliance : " No Funds Left" Time stamp 3/, January 2022 4:59PM cashier ******** Transaction # ******. Gratefully accepting the resolution; I continued to purshase my items. The total point of sale $ 136.73  onEBT cash REF #****** . The conclusion to this submission is I was charged 75.57 USD currency for 3 ******** Rite Aid toys that are currently being advertised at a completely different price range. I am asking for the help of The Better Business Bureau to help me find a reasonable solution to this matter. I am sure I was taken advantage of due to my social classificaiton, economic ally factors and lack of availablilty in our town. Becuase this is the only pharmacy that accepts our insurance, I am asking for help and want to ensure that the staff on this shift does not recieve an unfavorable outcome due to the technical issues at the Rite Aid Pharmacy. Thank you and I will be attaching supporting evidence along with this claim and in hopes of a better solution. As read, $47.99 for a teddy bear, and $27.48 for two dolls is beyond a meta physical evidence for any individual who is recieving services from their local pharmacist. Please refund, adjust or compensate my loss, time and misfortune due to this subject in reference to P.O.S, D.O. S and those of us with licenses and certification; M.O.S. With warm regards,

  Business response

  01/05/2022

  We are sorry to hear about your experience at one of our locations. We appreciate you reaching out, and we have alerted our Leadership Team of your concerns. A member of the Leadership Team will follow up with you shortly to follow up with you about your experience.

• Initial Complaint

  01/04/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 12/22/21 called in for a refill, and on the 28th they finally "texted" back saying they received refill request and would get back to me!It is 01/04/22 and no one has returned my calls and/or answered when I call.They hardly ever answer the phone, and when they do, they are very rude and either leave you on hold or hang up on you!This treatment has been going on for years at this location.Last month they texted me that a prescription was ready,so I sent my Husband,because the lines are always very, very long.Any ways, he waited in line for over 30 minutes just to be told,"we gave your prescription to someone else with same prescription,so now we are all out"!!!Well,the reason I am filing this complaint is because it is detrimental to my health(Insulin),and I feel like it should be reported how unprofessional this location is,and how they treat patients on a regular basis!!!

  Business response

  01/05/2022

  We are sorry to hear of your experience with your pharmacy and we appreciate you bringing this to our attention. We have forwarded your concern to our Leadership Team and someone will follow up with you shortly to address your concern. Thank you again for taking the time to reach out. 

  Customer response

  01/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  01/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a product from the Rite-Aid location in New Hope PA and found out after trying to return the products that it was a scam. I tried to return the product and I was told this is a product that I can not return. The product is called baseball jumbo box from a company called ***************** and ****************. I purchased 7 of these boxes and tried to return 6 of them after seeing that they did not include anything listed on the box. I've attempted to reach out to both ***************** and ****** ********* but it looks like both companies have not had any communication after January of 2021. Both companies have ******** pages that have hundreds of comments calling out this scam and there are just as many video about them on ******** Your company is selling product that is not as described and that many are calling scam boxes. I'm just looking for a resolution to get these 7 boxes worth of trash returned and get my money back. I don't understand why a company as big as Rite-Aid needs to sell scam boxes and if they know about this, why they have not been removed. Your selling a product and then turning around and not allowing a customer to return it. Please let me know how I can return these and I'd happily pack them up and send them to you. My total cost for these 7 boxes was $37. If I can not get a resolution from here I will be escalating my issue up the chain until I get ahold of ******************* or ***************************** if needed.

  Business response

  01/05/2022

  We are sorry to hear about your experience at one of our locations and we appreciate you bringing this to our attention. Please be aware, we have forwarded your concerns to our Leadership Team. A member of the team will follow up with you shortly to address your concern. Thank you again for taking the time to reach out. 

• Initial Complaint

  12/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On December 19th, I went into the Rite Aid on ************************************ Saginaw, Michigan  to return a pack of 184 count ********** Natural Care baby wipes that were low quality and falling apart. I purchased these on November 20th for $9.74, and I have the receipt which I will upload. I reached out on Rite Aid's website, but never received a reply. When I went into the store, I was greeted by a polite younger *******-American female cashier who assured me it could be returned, and that she was going to get her supervisor to do it. This is where the politeness ended. So she comes back and this older woman who is apparently her supervisor comes over and says "these look almost empty." They weren't, they were half full and I have pictures to prove that. Around halfway in the pack was when they started being lower quality and falling apart. So that woman storms off and gets the store manager named "****" who repeats the same thing and says she will not return it, stating that it's a "frivolous return." She proceeds to humiliate me scolding me in front of all the other customers belitting me, touching and pulling out the remaining wipes in the pack saying these are "fine", contaminating them, even if they were usable I wouldn't be able to use the remainder then as I'm not going to use them as someone touched them without washing their hands first. This was anything but a "Hassle-Free return" as stated in the return policy on the website. That woman and that entire location needs a lesson in customer service and sensitivity training! I request a complete refund on this item, preferably not having to waste my time driving to another Rite Aid. I will definitely never return to that location on State Street in my life. My entire household and I won't give any Rite Aid business ever again unless this is resolved. I have given hundreds of dollars a year in business to Rite Aid between my family and I, and how I was treated was completely wrong!

  Business response

  12/27/2021

  Thank you for reaching out to us with your concern. We are sorry to hear of your experience. Our record shows that this matter has been resolved, and that you have been refunded fully on 12/23/21. Please advise if you need further assistance. 

  Customer response

  01/08/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: If you check, you will see the same exact woman I complained about berating me during the return is the so called "Leader" in my voicemails you are telling me to meet with, when I clearly stated I wish to never step foot in the State Street store again, and especially not having to interact with that woman. I hope you don't consider this the only way to resolve this, as I could be accommodated reasonably in another way, such as by doing this at another one of the numerous Rite Aids in the area. This really is a big waste of my time for such a petty amount of money and I don't appreciate this, and will be remembered when my household and I choose where to shop. This whole hassle is out of principle at this point. 
  
  Regards,
  
  *****************************
  

  Business response

  01/11/2022

  We apologize for any confusion or frustration this may have caused you. Please be aware that your case has been escalated above the store level and that a member of the Leadership Team will follow up with you shortly. Thank you for your continued patience. 

• Initial Complaint

  12/15/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bought tooth paste price $5.98 sales tax charge $0.71 which is 11.93% and N.Y.C. sales tax is 8.875%. I made the identical purchase at 2 Rite Aid stores and the sales tax was the same. I have my receipts to prove same. I would like you to investigate their sales tax practice which doesn't seems right. Thank you.

  Business response

  12/15/2021

  Thank you for bringing your concern to our attention. We are sorry to hear this has occurred and our Leadership Team has been alerted. A member of the Leadership Team will follow up with you shortly to address your concern. 

• Initial Complaint

  12/12/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Order #********* was not received. Please send a refund for the Grand Total: $69.57

  Business response

  12/13/2021

  Thank you for reaching out. With regard to your order, our record shows that order #********* was shipped via ***** tracking #************ and was delivered to your front door on 11/27/21 @ 12:12 pm. 

  Business response

  12/14/2021

  As a one time courtesy, your order has been refunded. Please allow 1-2 billing cycles for this to reflect on your method of payment. Our record shows you made your payment for this order via ******. Should you need further assistance regarding your refund, you will want to contact ****** directly. We are sorry for any inconvenience, and we hope you have a great day. Thank you again for reaching out. 

  Customer response

  12/14/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  12/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have my prescriptions rite aid in mount Vernon wa *******. My prescriptions were ready for pick up so I paid for them online ($13). I signed for them online and got confirmation of paid. I went to pick up my prescriptions and they told me that they weren't paid for and argued with me and made me pay again which I had to do because I needed my prescriptions. I even showed them the paid confirmation and they said no. I even showed them the money was taken out of my account and they said no. So now I've paid for them twice, money still out of my account and no money back into my account like there would be if there was an error. The pharmacist wouldn't even try to help the cashier because she was off work and decided to complain that she worked too long of a day rather than assist and kept telling me I had to call 1-800-rite aid to remedy this. So I called that number and they told me nothing they can do other than file a complaint with the manager at rite aid in mount Vernon. So its just a circle of no one willing to help remedy the issue and no one willing to refund my money even though I showed them I paid them online and they still made me pay at the counter. This should be illegal and not only that but they are extremely rude at this location, the pharmacy doesn't even answer their phone, they are week or longer behind on prescriptions and they complain more than they help customers. They also closed their drive thru to customers because they didn't want to work it. This location needs lots of help and I want my money back and am apology for the horrible treatment and service.

  Business response

  12/13/2021

  Thank you for sharing your concern with us. We are sorry to hear this has happened. The Leadership Team has been alerted of your experience and a member of the team will follow up with you shortly to address this. 

  Customer response

  12/13/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *********************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩