Business ProfileforGoldOller Real Estate Investments, LLC

I submitted a complaint on 6/5/23, and was not assisted until I called the office on 6/22/23. There has been a buildup of water in the walls and floors of the entire back side of the apartment. This water overflow has caused my household property loss and has also forced us to live in unhealthy conditions, according to the restoration services that were sent to the apartment on 6/22/23. The professional mentioned that if we had turned our air off for one day, black mold would have been in our place. We were close to a percentage of 65% humidity in our apartment. They brought in 5 loud dehumidifiers that I was instructed to keep on until Mon, 6/26/23, which will cause the electric bill to soar with no financial reprieve being offered not even for the rent. It is simply unacceptable and unfeasible to live in these conditions at this price range. I have been living in an unhealthy apartment with a 2-year-old son, which has been extremely frustrating. We have been breathing poor-quality air. On June 23, 2023, I called the office at the complex, and the office manager, *****, laughed and did not state that she would have me on speaker phone when I was discussing the email I sent her and sharing my frustrations. I have been constantly requesting a work order, in which she mentioned that I will have to extend "them" grace, but the maintenance manager said that he will do the same. He did not. I have requested that the office manager send us information regarding the insurance company they are insured through, but she has yet to do that. She may have misunderstood. We still have not gotten any documentation stating where the leak is coming from. While they are bringing in dehumidifiers, water is still leaking. I have had to wait 18 days for someone to come investigate my "urgent" situation. This has been a dreadful nightmare, especially how we are being treated. I do have videos but unfortunately cannot not upload.