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Business Profile

Riding Apparel

Cycle Gear

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Riding Apparel.

Complaints

This profile includes complaints for Cycle Gear's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cycle Gear has 33 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October of 2024 my son and I were looking for a motorcycle trailer. Came across this great deal from the Cycle Gear on *********. Called them multiple times to confirm they would have the trailer in stock as it was an 8 hour dive one way. Got to the place of buisness and they told my son that the pink slip was damaged and that they could provide him a bill of sale and they would request the pink slip and we would have it in about 3 weeks. Well here we are 6.25.2025 and I still have no pink slip. I have inquired multiple times VIA phone calls and emails. At this point nobody is responding to my emails. I spoke to the Manager ****** and he says its out of his hands and his District Manger is handeling it. I cannot regrister the trailer here in ********** without the pink slip. I have spoken with the Nevada DMV they tell me legally Cycle Gear cannot sell a trailer without a pink slip. All I want is the pink slip so I can get the trailer regristered here in ********** and use it. Any help would be greatly appreciated.

      Business Response

      Date: 06/27/2025


      In October 2024, Cycle Gear ********* held a liquidation of trailers offered to employees at 50% off. As part of this liquidation, the trailers were sold with the understanding that the buyer would handle the legwork and pay any necessary fees to obtain a replacement pink slip, as the originals had been damaged in a water incident at the store.
      The trailer in question was purchased on October 25, 2024, by ***** *., who was employed with Cycle Gear at that time. Months later, we were contacted by ******, stating they needed assistance obtaining the pink slip. On or about May 8th we were contacted by ****** ( apparently she is Deryks mother), we spoke with ****** and agreed to help, despite the initial agreement that this would be the buyers responsibility.
      On May 14, we requested information needed to assist in this process. On May 21, we advised ****** that our District Manager had requested and paid the necessary fee with the ********** to obtain the replacement pink slip. On June 26, we requested additional documentation required by the *** and paid those fees.
      Throughout this process, we have remained in communication with ******, providing updates as we were updated and paying the required fees to help resolve this matter, even though it was originally the buyers responsibility. As of June 26, 2025, we are still waiting on final paperwork from the DMV.
      We sincerely apologize for the frustration this delay has caused. We remain committed to assisting ****** resolve this matter as quickly as possible.

      Business Response

      Date: 06/27/2025

      This is the email thread between us and ******

      Customer Answer

      Date: 07/01/2025

      While it was stated they only had a bill of sale at the time of purchase, it was also stated they would request a new pink slip as the one that was in there possession was destroyed.  Their negligence or lack of knowledge regarding legal DMV requirements does not absolve them of the responsibility to provide the necessary legal documents required for the title transfer.

      Customer Answer

      Date: 07/03/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 23520900

      I am rejecting this response because:

      While it was stated they only had a bill of sale at the time of purchase, it was also stated they would request a new pink slip as the one that was in there possession was destroyed.  Their negligence or lack of knowledge regarding legal DMV requirements does not absolve them of the responsibility to provide the necessary legal documents required for the title transfer.


      Regards,

      ****** ********








      Business Response

      Date: 07/14/2025

      We understand the frustration.  I have been advised that as stated in previous response we were waiting to receive the paperwork and we have received it and this has been resolved. 

    • Initial Complaint

      Date:01/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just starting to get into cycling this Fall. Ordered two pairs of cycling pants from cycle gear on*line taking note of their no excuses return policy. The pants were very thin material and per their policy i took them to the store to return. They were happy to return them but could not because their parent company ******** (that I had no idea was related) because I had disputed a product they sold me that was much much too small. They're basically blackmailling me into paying for the ******** products they lied about so I cannot get credit in the store * as promised * for the cycle gear items. This is fraud all the way. It's worth noting that I bought a pair of replacement pants * Thor * to replace the two lower quality items they initially sold me.

      Business Response

      Date: 01/13/2025

      We do apologize for the issue.  Now that the issue with the chargebacks with Revzilla have been closed in our favor and the complaint with the BBB for that issue has been closed.  We will be glad to accept a return as long as it follows our return policy.  We have emailed the customer a return label.  

      *** E 

      Business Response

      Date: 01/13/2025

      I apologize I have attached the wrong document here is the corrected document 

      *** E 

      Customer Answer

      Date: 01/13/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22801622

      I am rejecting this response because:

       

      They still owe ******** from the two items i purchased from revzilla.  Theyre giving one thing only to take another away.


      Regards,

      **** ****








      Business Response

      Date: 01/15/2025

      Hello, 

      We are sorry to hear that a return for refund is not acceptable resolution for this issue.  We will be offering no further resolution as we feel that we have tried to be fair. If you chose to accept the return for refund  In regards to other BBB complaints that you filed  against our sister company that is a separate issue.  That complaint has been closed and the credit card investigation you opened was found in our favor. We are trying our best to resolve this issue if you choose not to accept our resolution there is nothing more we can do. 

    • Initial Complaint

      Date:07/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a front inner tube and had it installed by Cycle Gear in ********, ** on my motorcycle. After my first ride, the inner tube catastrophically failed, leaving me stranded on the side of the road an hour from home. I didn't even make it 100 miles on the new inner tube. I did a pre-ride check before leaving to confirm my tire pressure was correct. When I pulled of on the side of the road, I confirmed there was no foreign object in the tire that could have caused a puncture or flat and verified it again after getting the bike towed home. The store said they would not cover the cost of a new inner tube nor would they refund me for the defective one. I called corporate and they stated the same thing.

      Business Response

      Date: 07/31/2024

      The District Manager had reached out to this customer and was awaiting a response.  The DM has advised he has resolved this issue with the customer.  They are just waiting for him to come to the store to complete the resolution. 

      Customer Answer

      Date: 08/01/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    Cycle Gear is NOT a BBB Accredited Business.

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