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Business Profile

Waterproofing Contractors

Basements Love Us Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waterproofing Contractors.

Complaints

This profile includes complaints for Basements Love Us Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Basements Love Us Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Are wooden basement doors are starting to rot so we called me basement love us . Hey sales rep came out Tom K******** is his name explain to us the installation of the new door over existing brick and ordered a custom new ***** door. They told us it would take two days they would remove the old wooden door from the top of the block re-parched the block and the next day install the top on my existing block. However when they came they knocked my block down install the smaller door and left a 1 foot hole on either side of mine the new door there trimwork looks like it was done by a three year old. And my basement is covered in dust from one end to the other than they did not clean To me I did not receive what I was told I am not happy with this product and would like to have what I originally purchased install

      Business Response

      Date: 11/14/2022

      Please see the enclosed photos that supports that we completed the job as per our fully executed legal contract.   The customer requested an additional service of flashing/siding that was not only not on the contract but is a service that we do not even offer.  It was fully explained to the customer by our head technician before, during, and after the installation that our company is not responsible for any flashing/siding work and we are not trained to install this type of work.  

       As a good faith gesture, we provided the customer with a $300 credit towards his concerned issue along with the photos substantiating our work.  The customer still refused to pay us for the work. As per our contract, we expected payment upon completion as the photos were fully approved by the manufacture and by our head technician who has been installing with us for over 18 years.  We performed this job as we would perform any other installation. 

      As far as we are concerned, this is theft of services and has  been handled accordingly.  The customer owes our company $4,000 as per the fully executed legal contract and at this time. 

      Customer Answer

      Date: 11/16/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    Basements Love Us Inc. is NOT a BBB Accredited Business.

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