Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As our Telephonic talk i am sending you the supporting documents. On July 19, 2023
  someone hit my car in the back. Person who hit have Erie insurance. Adjuster from Erie
  insurance gave the estimate for Bumper $ 488.39. I called to the adjuster and informed
  that he missed certain areas. He gave second estimate and sent additional check for $
  3135.
  I gave the job to Mr. Joe of B***********, 3750 Childs Street, Pittsburgh, PA . Tel. #
  412-687-9258
  On August 1
  st
  I told to Mr. Joe of B*********** that i will keep the old Bumper, since it's an
  accident car and value went down. I want inspection sticker, oil change and wiper
  blades. He did inspection on August 3rd but put the sticker for the month of July.
  On Friday, August 11
  th Mr. Joe called me that car is ready. He said pay me $ 3100. He
  did not give me the invoice. I told him i want to know what was done. I don't see any
  paint work. He shouted at me and pressured me to write check for $ 3100. He said if
  you pay with Credit Card , i will charge extra $ 90.
  I don't know what he did, since he did not give me the invoice. Paint was not done.
  I request BBB to help me in getting the invoice. He overcharged me. Shouted at me

  Business Response

  Date: 09/11/2023

  Dear Attorney General And Better Business. In the 41 years I have been in business Have I ever been in front of you about a repair at my shop. As

  for the Erie estimate it was only for rear Hatch and Bumper & inner structural damage in rear. If you look at the estimate all repairs are for the rear.

  This car is hit and side swiped in every corner of the car. Which is not related to the rear cause. The Erie adjuster came out 4 second time to estimate

  hidden damages after tear down. There was additional damages if you go look at estimate page 3 says side damages are prior damages. We gave her

  the money back of $488.39 for the rear bumper plus gave her Free Inspection/Emission Oil Change. She didn't pay for work order of $199.46.

  She gave me authorization to repair supplemental damages but did not want lower rear cover replaced she wanted the money for the bumper and had

  us reuse the damage bumper was $488.39. So she kept the money and also got free mechanical repairs of $199.46. All the rest of the repairs were

  completed minus the rear bumper that she insisted on not replacing. Then when she was writing the check which was $3135.99. She only wanted to

  pay $3000.00. I said no that $3135.99 was due. So after her bickering she said $3100.00 balance. I told her after receiving the bumper money and

  free work on the work order of $199.46. She also had us touch up the front bumper, which was also done free. The she complained about a free 

  touch upon the front bumper and also complained about a free inspection with a free oil change and emission. This should let me know what I 

  was dealing with. As for estimate repairs where all done with lifetime warranty.

  Sincerely

  Joseph B*********

   

  Customer Answer

  Date: 09/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Today i received the response/reply of B********* Business through Better Business Bureau.
  
  I Reject this response. I was not given the invoice. He just gave the invoice for inspection sticker, oil change and wipers. 
  Erie adjuster gave me two estimates at my request. 
  On July 21, 2023 he gave estimate for Bumper. I called him the same day and sent him the picture that he missed few area.
  He came second time and gave another estimate. 
  
  On August 11,2023, Mr. Joe of B********* called me that car is ready. I asked him for invoice. I told him i am not a mechanic but anyone can see that paint is not done and the picture of the part that i sent to adjuster, that area you did not fix. I want to know what was done.
  I request you to help me in getting the invoice. 
  

  I requested Mr. Joe of B*********** that i want to know what was done in $ 3100/-.
  

  I want invoice and itemized statement like he gave me the cost for inspection sticker, oil change and wipers.
  
  Thank you so much,
  
  **** ********