ComplaintsforPNC Financial Services Group, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed 9 Stop payments on my account for a Debt Consolidation purpose. Paid 33.00 each, Two weeks later, two transaction proceeded to go through to over draw my account 149.00 I paid the 149.00 Asked for the 66.00 in a refund from Stop Payment, was denied .I closed my account at the PNC at 3500 Alpine Ave NW Grand Rapids,MI 49544 With Christina. Another debit came through this morning for 64.90 MY account has been closed since Sept 3, Why are withdraws still happening? The Account is CLOSED CLOSED CLOSED. PNC is a Joke, handling thinks so sketchy. They let 44 forged checks pass through my 88 year old mothers account with Dementia. They should be suedBusiness response
09/16/2021
PNC Bank, N.A. attempted to contact ******* ********* on 9/9/21, 9/10/21 and 9/14/21 via phone/email as well as on 9/16/21 via letter to discuss our research of their complaint and we have not received a response. PNC welcomes the opportunity to further review the customer’s concerns but additional information is needed. PNC has provided the customer with our direct contact information and will work directly with the customer if contact is made.Initial Complaint
09/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I opened a checking account with PNC BANK after receiving an email about a promotion in which I would receive $300 after qualifying deposits using promotion code 2021-04NM-7ECL-GHD3. I was told I would receive money after direct deposits totaled $5000. I contacted PNC in July. I was advised that I met all criteria and would receive funds no later than September. I called on 9-4-2021 about funds. Was now told that bank opened wrong account and I would not receive funds due to not being new customer. I advised I was a new customer and that I can’t be held responsible if bank opened up the wrong account. Advised the account they weee saying is mines is my fathers account. Also advised was not told at time of opening account or in July when I called that I wasn’t eligible. Representative said he would escalate issue and I should get a response within 24-48 hours. Never got a response. I simply want the $300 I was promised as per the promotion from when I opened the account.Business response
09/10/2021
PNC Bank, N.A. responded to ***** ****** on September 8, 2021 via phone and considers this matter addressed.Initial Complaint
09/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 19th I initiated a dispute for a charge on my account totaling $500.00. I was told it was under further investigation and it would be 10 business days until I heard anything. I then spoke to a supervisor who assured me I would have a pro visionary credit issued at the latest by 09.02.2021. I have been on the phone with PNC for over 5 hours over a span of 5 days regarding this credit. As of today, no pro visionary credit has been issued and I am now being told that it could take up to 90 days to receive my money. I was misinformed by four customer service reps and a manager as well. This is unacceptable.Business response
09/14/2021
PNC Bank, N.A. responded to ***** ****** on September 14, 2021 via phone and considers this matter addressed.Initial Complaint
09/03/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Hi, I have home mortgage with PNC. My taxes were due on 08/01/21. My county has not received the taxes and keeps sending me delinquent notices along with interest for non-payment. PNC told me they made the payment. I spend days trying to have them resolve it and they kept saying that they sent a check. Then I asked them for a copy of the check as requested by my county so they could investigate, which then PNC refused saying that they do not send any checks. They wire money to a third party who sends a check to the county. After wasting many days here, they created a ticket for this and told me that the ticket takes 3 business days. When I call them days later, they changed their statement and told me that the ticket will be finished by Aug 31 (2-3 more weeks than their original due date) and also that their is no way to contact the department who is working on this. Today I called them and they told me that there is no update and ticket is due by September 8, another run-around.Business response
09/10/2021
Good Afternoon
PNC Bank, N.A attempted to contact ****** ****** on September 3, 2021, September 8, 2021 and September 10, 2021 via telephone and via email on September 8, 2021 to
discuss our research of their complaint and we have not received a response. PNC welcomes the opportunity to further review the customer’s concerns but additional
information is needed. PNC has provided the customer with our direct contact information and will work directly with the customer if contact is made.
Executive Client Relations
Initial Complaint
09/02/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I want PNC Bank to give me my $150 refund. They charged me for a service that the LLC I manage and never used. I requested to cancel it 30 days before they took the money out of my account. I explained to their VP James Chu Y** that it made no sense for me to pay for a service that I was getting for free from Shopify and I requested a full refund for the *********** *********, LLC in a written letter. Now he is ignoring my emails and not giving *********** *********, LLC it's money back. Please help me get the refund so we can close this issue. ThanksBusiness response
09/10/2021
PNC Bank, N.A. (“PNC”) attempted to contact Gregory Hilderbrand by phone and email on September 3, 2021 and September 7, 2021. On September 7, 2021, he requested via email that we respond directly to the BBB. PNC can confirm that ******* *********** signed a contract on May 25, 2021 and is responsible for the $150.00 fee. Per ******* ***********’ s written request of July 2, 2021, his merchant account is closed. PNC can confirm that no cancellation fee or future fees will be assessed to his account. PNC considers this matter addressed.Initial Complaint
08/31/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been trying to get a duplicate title for my father's truck since 8/27/2020. My father **** ** ******** died 6/11/20 and while going through his paperwork found a letter from National City Consumer Loan Services (dated 10/15/04) stating that he had not completed paperwork to transfer the title into his name. PNC assumed National City loans/accounts. I completed that paperwork, sent in a Certificate of Death and my Appointment of Administrator. No reply from them. I called several times, no one could find the info I mailed. Finally someone was able to locate it and they told me to write another letter which I did on 10/29/20. 11/24/20 I received a Release of Lien but when I went to DOM they stated I need a Duplicate title from PNC because their name was still listed on the Title. Then Lisa B***** helped me but stopped returning my calls, then Jane A******* called Lisa B***** and said there is nothing else they can do for me. All I need is a Duplicate title to sell the truck.Business response
09/10/2021
PNC Bank, N.A. responded to ****** ****** on September 10, 2021 via phone and considers this matter addressed.Customer response
09/14/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
****** ******PNC is now saying that my Certificate of appointment of Administrator to my Dad's estate is expired and that they can't help me.. I told Rochelle B***** that I started this in August 2020. I have not stopped trying to get a title, I have just been frustrated with PNC and in good faith they should see through completion.
Business response
09/21/2021
On September 20, 2021, PNC Bank, N.A. (“PNC”) informed Ms. ****** that PNC visited the New York Department of Motor Vehicles (“DMV”) website which shows no lienholder. PNC sent Ms. ****** a copy of the screen shot and advised Ms. ****** that PNC and/or National City do not hold a security interest. PNC considers this matter addressed.Initial Complaint
08/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We’ve applied for PPP loan forgiveness since January or February of 2021. I have spoken to 4 different banking associates at this bank. The cutoff to apply for forgiveness is august 31, 2021. Today is august 30, 2021 and we are at the same point which is no point. I’ve made numerous calls and emails to settle this matter. We as a company do not want to be held liable for this. We’ve done our part in handing in all documents and informing this bank on several occasions that we’ve applied and would like an update and help if any on discrepancies. As of Friday august 27,2021 we were told by a James staples that he would reach out on Monday at 12 noon which would be today August 30,2021. That did not happen. I also followed up with an email to this individual with no response. This is a very unprofessional process that can make a business liable when they’ve done there part. We are not going to be held liable for there mismanagement.Business response
09/10/2021
On September 8, 2021 PNC Bank, N.A. (“PNC”) spoke to **** ***** and confirmed that he was able to submit an application for forgiveness for his PPP loan. **** ***** confirmed that his matter is resolved and nothing additional was needed from PNC. PNC considers this matter addressed.Initial Complaint
08/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On Friday Aug 27th I placed a stop payment on $30 check through pnc.com. Later that day I was charged a $33 stop payment fee for doing so. Nowhere when I did the stop payment did I see a fee would be charged. If I had known it would cost $33 to stop payment on a $30 check I would not have done it. I want the $33 refundedBusiness response
08/31/2021
PNC Bank, N.A. responded to **** ************ on 08/31/2021 via email and considers this matter addressed.Customer response
09/01/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ************Initial Complaint
08/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello, I received a deposit from biz2credit.com for the paycheck protection program which I legally qualified for and as soon as my deposit hit my account they immediately put a security hold on my account without notice or notifying me, blocked access to my debit card and didn't respond when getting into contact with them to let me know what i need to provide to lift this hold on my account, they have been having a hold on my account since 02/10/2021 and it has put a financial burden on me and my business causing a temporary shut down, me losing employees, also me losing a vehicle and ruining my reputation it was bad enough covid put a strain financially on my business now this, and it has been going on for 6 months I tried to settle this peacefully but this is illegal and out of hand. The amount of the deposit was $48,750 and the deposit date was 02/05/2021Business response
08/30/2021
Our valued customer brought this matter to our attention through another channel, and a member of the Executive Client Relations team at PNC Bank is already working to resolve the concern. Our customer’s experience is a top priority, we will continue working directly with our customer to address the matter promptly. A final formal written response will be provided to our customer as appropriate.Initial Complaint
08/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I’ve been with this bank since December 2020. It seems as if when I make a purchase. That amount is deducted from my available balance. But when they decide to actually process payments. The money is deducted again from my available balance and then I’m in the negative. This happens every single time I make a deposit. It looks as though I’m being charged twice. Once by the merchant and then pnc.Business response
09/02/2021
PNC Bank, N.A. responded to ****** ******** on September 1, 2021 via phone and considers this matter addressed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2,240 total complaints in the last 3 years.
615 complaints closed in the last 12 months.