ComplaintsforPNC Financial Services Group, Inc.
Bank
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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I order checks from this bank and they charged me 27.33 , but I never received them. I talked to and sent a letter to the manager asking when will I receive my refund, no response. I talked to Sebation on 7-8 and he just blew me off,Business response
07/15/2024
July 15, 2024
RE: Better Business Bureau – Case Number ******** – ****** *******
Dear Better Business Bureau,
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On July 10, 2024, we addressed this issue directly with the client by telephone. To protect our client's
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Jennifer G.
Executive Client Relations
PNC Reference Number ************Customer response
07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *******Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I complain against discrimination against persons who do not have cell phones. PNC Bank has announced that their security system will change to require a cell phone in order to receive a pass code for on-line access to customer accounts. I have no cell phone and access my account regularly from my PC. I could receive a pass code by e-mail.Business response
07/10/2024
July 10, 2024
RE: Better Business Bureau – Case Number ******** – ****** ********
Dear Better Business Bureau,
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
On July 10, 2024, we addressed this issue directly with the client by phone. To protect our client’s privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Taylor F.
Executive Client Relations
PNC Reference Number ************Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I used the PNC bill pay feature to pay my ******* *** credit card. I always schedule the payment early/to be paid before the actual due date. PNC paid it late, causing me to receive a late fee and interest for April. ******* ***’s policy regarding late payments is to charge interest monthly until two consecutive payments have been made on time, so I received interest for May and June as well. After many hours on the phone I was finally reimbursed for all fees except for the May interest, which was $59.05. I am still fighting with PNC to get that money back since I was charged it due to their error. They blame the mail being slow, they blame ******* *** for charging me, they say I should’ve scheduled the payment even earlier. They do anything to avoid taking responsibility and reimbursing me. I want my refund because I am owed it and it’s not right that I’ve had to spend hours of my time and so much stress trying to get it back. It was their error. I’ve been a customer of theirs for 25 years and have three accounts with them. This is ridiculous.Business response
07/10/2024
July 10, 2024
RE: Better Business Bureau – Case Number ******** – ***** *******
Dear Better Business Bureau,
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On July 9, 2024, we addressed this issue directly with the client by telephone. To protect our client's
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Jennifer G.
Executive Client Relations
PNC Reference Number ************Initial Complaint
07/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
PNC BANK is saying have to pay a debt that i never got the furniture too. i called the merchant multiple times and never responded i come back from a business trip from New York find letters saying that they did an investigation and that the charges i would have to pay them. i will not pay them and will report them to the IRS i understand banking and what they are doing. i been studying banking for over 5 years. i will report this debt to the IRS and to the comptroller of currency i need evidence of this so called investigation they did. for Case number: ************* i need them to show me where the furniture is at seen i never got it. i will not be paying anything i did not purchase of get. i will also be letting PNC Bank and all its conmen and women that my name is now copy righted property and i will come after them for everything they done under my name soon. if i see this in my credit report i will file an FTC report then take PNC Bank into arbitration. i understand banking this is all Tax fraud and securities fraud. if they want problems they will have them. UCC1 file has already been filed anymore adverse action will put them into default for 100,000,000 ill created a separate filing just for them.Business response
07/15/2024
July 15, 2024
RE: Better Business Bureau – Case Number ******** – ***** ****
Dear Better Business Bureau (“BBB”),
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our valued client brought this matter to our attention through another channel, and a member of the
Executive Client Relations team at PNC is already working to resolve the concern. Our client’s experience
is a top priority. We contacted the customer on July 10, 12, and 15, 2024, and will continue working
directly with our client to address the matter promptly. A final formal written response will be provided to
our client no later than September 7, 2024. To protect our client’s privacy, we cannot share further
information concerning the details of our response. However, our client may use their discretion in sharing
our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Chantise M.
Executive Client Relations
PNC Reference Number ************Initial Complaint
07/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
The bank locked my account without an explanation or notifying me. I called the company and I was told I was locked out of voice banking. No additional information available. They told me they unlocked my account. I tried accessing account again. Still no access. I called the bank again, spoke with different person, they were very hard to understand, broken English. I tried following their instructions. Still no access. I tried several times. The system didn't accept my face recognition or password. Called a third time. Spoke to still another person. She would accept my phone number to verify my identification. I can't fix anything if I can't get access, I can't get access if the people that are there to help me can't give me the correct information or cooperate.Business response
07/11/2024
July 11, 2024
RE: Better Business Bureau – Case Number ******** – **** **********
Dear Better Business Bureau,
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
On July 8, 2024, we addressed this issue directly with the client by phone. To protect our client’s privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Taylor F.
Executive Client Relations
PNC Reference Number ************Customer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** **********Initial Complaint
07/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
PNC Bank sent a mail with promotion code that offers $500 cash bonus when account is opened with have direct deposits of $5,000 within three months. I met the requirement and waited for the bonus, but later figured out that I was not eligible in the first place as I received new account bonus within last 24 months. I am not sure why there was a targeted offer through mail, if I was not eligible in the first place. I do not track the exact date of my previous account closure and all the nuances of the offer. It was a targeted offer specific to me that I do not understand why the bank sent that offer if it is not valid.Business response
07/08/2024
July 8, 2024
RE: Better Business Bureau – Case Number ******** – ** **
Dear Better Business Bureau,
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
On July 8, 2024, we addressed this issue directly with the client by telephone. To protect our client's privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Scott U.
Executive Client Relations
PNC Reference Number ************Customer response
07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.A PNC representative contacted me. I explained the situation, and all he was saying is "I understand where you are coming from, but there is nothing that can be done." I reiterated the situation and what was done wrong by PNC, but he was just repeating basically same comment of "I hear you, but nothing can be done." A pure waste of time on top of wasting multiple months of time and effort already. I am not sure why PNC even has a process of contacting the customer if all they are going to do is making me repeat the same situation over again and just hear it but doing nothing.
Regards,
** **** **Initial Complaint
07/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
PNC is refusing to allow me access to my funds through their bank. I deposited cash into an out of network atm because pnc was full and now I have to wait 4 business days for my funds and the 4th of July is this week. You guys are a joke. Customer service doesn't give a fuck about you and does nothing to help. I'm closing my account and going through a different bank. You guys have no reason to hold cash from someone for 4 business days.Business response
07/08/2024
July 8, 2024
RE: Better Business Bureau – Case Number ******** – ******* ********
Dear Better Business Bureau,
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
On July 5, 2024, we addressed this issue directly with the client by telephone. To protect our client’s privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Rebecca T*******
Executive Client Relations
PNC Reference Number ************Initial Complaint
06/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Nothing is easy with this bank. They put my account on hold due to some reason that was never fully explained and it took me months to get into the branch ( due to chronic illness) to get them to lif their hold NOW, theY CLOSED A LEGITIMATE DISPUTE WITH A PET GROOMER FOR $360 EARLIER THIS YEAR. THE GROOMER NOT ONLY TOOK MORE OF MY MONEY AFTER FORCING ME TO GIVE HER MY CARD ON FILE, SHE ALSO BUTCHERED MY DOGS AND DIDN'T DO THE FULL SEVICE I REQUESTED. THIS IS ALL DETAILED IN TEXTS BACK AND FORTH WITH HER THAT I SUBMITTED IWTH THE DISPUTE. YOU CAN'T BAIT AND SWITCH AND CHARGE WHATEVER YOU WANT. DISPUTES FOR OVERCHARGING AND FOR LACK OF QUALITY SERVICE ARE 100% SUPPORTED BY VISA AND MASTERCARD I CHECKED AND WHAT THIS WOMAN DID IS ILLEGAL FORCING ME TO PUT A CARD ON FILE AND THEN CHARGING ME WAY MORE THAN WHAT WAS AGREED UPON. tHAT IS FRAUD IN ITSELF. I WANT THIS REOPENED AND MY MONEY BACK. vERY UPSET WITH THIS BANK AND THEIR LACK OF QUALITY CUSTOMER SERVICE.Business response
07/10/2024
July 10, 2024
RE: Better Business Bureau – Case Number ******** – **** ********
Dear Better Business Bureau,
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On July 9, 2024, we addressed this issue directly with the client by email. To protect our client's privacy,
we cannot share further information concerning the details of our response. However, our client may use
their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Jennifer G.
Executive Client Relations
PNC Reference Number ************Initial Complaint
06/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I log into my PNC app and It says I have a balance of $0. I proceed to add money into my account from my Apple wallet so I can get cash. so I sign out and sign back in and my account says I still have a balance of $0 even tho it shows the money was added into my account. I then proceed to call PNC where I’m harassed with verification questions and methods in which to the point I feel as if it’s no reason I need to give out this much information to verify my account. I already stated my full name, stated my full address, my full social, verified the number on my account, verified transactions within my account but now they need to send me messages and for me to give my debit card information as well. So I ask to speak with a manager and I’m told I can’t speak with them because I’m not verified which makes zero sense when I had to verify just to speak with a representative to begin with. At this point pnc playing with me and I want my money back and account closed I’m done banking with this horrible businessBusiness response
07/15/2024
July 15, 2024
RE: Better Business Bureau – Case Number ********– ***** ******
Dear Better Business Bureau,
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
On July 3, 2024, we addressed this issue directly with our client by phone. To protect our client’s privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Jennifer M.
Executive Client Relations
PNC Reference Number ************Initial Complaint
06/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I've deposited 3 checks since may 8 2024 that are being held. according to Federal Regulation CC sub part b the bank needs to release my money.Business response
07/03/2024
July 3,2024
RE: Better Business Bureau – Case Number ******** – ****** ******
Dear Better Business Bureau,
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
PNC Bank, N.A. attempted to contact ****** ****** on June 28, 2024, and July 2, 2024, via phone to discuss our research of their complaint and we have not received a response. PNC welcomes the opportunity to discuss the client’s concerns and have provided the client with our direct contact information. We will work directly with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Jennifer G.
Executive Client Relations
PNC Reference Number ************
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Customer Complaints Summary
2,302 total complaints in the last 3 years.
623 complaints closed in the last 12 months.