Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ***** gift card for $6 but it wont actually let me claim the gift!!! Just loop holes after loop holes to actually get my gift card. Do NOT use this business

  Business Response

  Date: 05/29/2025

  Hi Dakota,

  Our support team have been actively engaging with you on ticket 563868. They took 7 mins to reply to your support request and communicated that due to the gifting nature of our product, a Perfect Gift is unredeemable when self-gifted.

  We offered to send to new recipient or process a refund. You selected a refund and that was processed. We subsequently sent you confirmation. communication regarding the refund.
   
  Processing fees will be retained. Refunds will be reflected on your account again within 3-7 business days from the date of cancellation. We apologize for any inconvenience that this has caused you.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an e-gift card from Perfect Gifts LLC as a Mothers Day present, expecting the process to be simple and straightforwardjust purchase, send, and use. Unfortunately, the experience was anything but.After numerous hoops and an overly complicated registration process, the recipient finally received the e-gift card. However, when they attempted to use it, the store had no idea what it was or how to process it. The gift card was essentially useless.I contacted Perfect Gifts LLC to request a refund, explaining that the product I purchased did not work and was not accepted by the store. They refused to issue a refund, insisting that since the card was sent, they fulfilled their obligationeven though the product they delivered doesnt work as intended.They suggested the recipient go back and register again, a process that takes over 30 minutes and still doesnt guarantee the card will be usable. The recipient is understandably frustrated and no longer wants to deal with it. The fact that they require such a complicated process for a digital gift cardand then provide zero support when it doesnt workshows they dont intend for these cards to be used at all.This feels like a deceptive business practice. Im requesting a full refund for a product that does not work and that the recipient cannot and will not use.

  Business Response

  Date: 05/27/2025

  Hi *********
  We want to begin by extending our sincerest apologies for the experience you recently had. We tried to call you to address your support query, but it was routed to voicemail. 
  Your refund for ORDER #:20250510-096739 has been processed. Funds may take 3-5 business days to reflect on your statement. No action is needed to receive the credit.
   
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding during this process.
   

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a $25 gift card and ************************ sent it to my brother. He could not open it. I called and they told me to have him call and he called and they told him to have me call so we both called and they put me on hold twice and then transferred me to another company entirely. And then they did it again when we called back the second time. We were scammed.

  Business Response

  Date: 05/20/2025

  Dear Jesse 
  
  On Friday, our support team sent you a link directly to your Amazon Gift Card. 
  Please let us know if you need any further support or help. You can respond directly to the email we sent or please email us at ************************************************************ 

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *****

  Customer Answer

  Date: 05/27/2025

  Perfectgift.com responded that they sent me a gift card but it is just not true. They have never sent me anything. Is there anything else that can be done?
  
  Thank you again. 
  
  Sincerely,
  ***** *****, Esq. 

  Business Response

  Date: 05/27/2025

  Hi *****

  Our Director of Customer Support has communicated with you via email providing the gift link.

  Customer Answer

  Date: 05/27/2025

   

  They rectified it! They sent me the card. 
  
  Sincerely,
  ***** *****, Esq. 

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an egiftcard for T.J. Max yet PerfectGift did not send either the egiftcard nor was it for T.J. Max. They tried to make the redeemer sign up on their website and then use the credit for other items or options. No egiftcards were available at all and nothing for T.J. Max. Almost every option for how to spend the money charged an additional user fee. This is not what I ordered or paid for. Please reimburse in full.

  Business Response

  Date: 05/19/2025

  We are sorry to hear that you were dissatisfied with your experience with Perfect Gift. 
   
  Your recipient for order #********-575073 elected to exchange her $50 T.J. Maxx eGift for a ************* Gift Card to be mailed to them (at NO ADDOTIONAL COST). This request was processed on 5/12 and their card was shipped out on 5/13. It typically takes about 5 business days for cards to arrive in the mail. 
   
  Since your recipient was able to redeem their gift successfully, we are not able to offer a refund at this time. 
   
  If you need any further assistance, please email us at ************************************************************. Please let us know if you have any further question

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a gift card. It did not work as described when used for **** eats so i then just requested a physical gift card be mailed to me. I never received it. There is no customer service you cannot get anyone to help you. I am out a $25 gift card that was gifted to me. They want you to jump through 100 hoops to get 25 dollars. Do not do business with this company just go buy a gift card to gift to someone. They are the middle man for no reason.

  Business Response

  Date: 04/18/2025

  Hi *******
  
  We apologize for any inconvenience. Our support agent contacted you and confirmed that we are shipping a new card.
  
  If you have any further questions please feel free to reach out at **********************************

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* Roadhouse

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a $150.00 DoorDash gift card however the recipient is having difficulty actually accessing the card and using it and keeps getting error messages.

  Business Response

  Date: 04/07/2025

  Hi *****!
  

  Our agents have sent you a message to try and assist your recipient. If you would like us to reach out to your recipient, we would gladly do that with your permission.
  

  From what it looks like, all they need to do is go to perfectgift.com/login and use their ***************************** email address to sign in!
   
  After that, the eGift code will be in the "Received Gifts" tab under their account. 
   
  If you or the receipient would like any additional support please feel free to email ****************************
  
  Thank you!

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent an email gift card for ****** for TJMaxx to my daughter in law. This was purchased at perfectgift.com. She received the email but is not able to access the gift card we have both called and sent text/ emails. I either want her to receive the gift or I want a refund which they told me is not possible. This is a very difficult and frustrating process. We are definitely not getting any help from this website. It feels like a scam.

  Business Response

  Date: 04/07/2025

  We are sorry for any poor experience!
  
  This order was refunded, and it should take 1 to 5 days to reflect on the account of the original payment method.

  Customer Answer

  Date: 04/08/2025

  When I was finally able to tell them a claim with you had been opened, they did refund my account which posted today.  The BBB is a wonderful protective layer for the consumer.  Thank you for being there!
  
  Sincerely,
  ****** **********

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Christmas I received a $250 electronic gift card (not an actual plastic card) specific to Outback Steakhouse through Perfectgift.com. The gift credit was sent to me via text, linking to the Perfect Gift website. The fishy part is that the Perfect Gift site prompted me to link this gift credit to my personal credit card with **************** ??? (so I played along) I was told by Perfect Gift via email that the credit was linked to my *** account. The second fishy part is I personally called ***, spoke with a representative and a supervisor, and they never heard of Perfect Gift before. I was told straight out that *** doesn't do this type of business. No credit was issued to my *** card. And now Perfect Gift has my account number and information! Is ******************** a legitimate business? Is this a scam? Because I've seen a number of recent similar complaints registered against them with BBB. Thank You!

  Business Response

  Date: 02/28/2025

  Hi ****
  
  I left you a voicemail to see if I could personally assist you.
  
  Please let me know when its a convenient time to talk
  
  I can be reached at :
  
  *****************************************************
  ************ (if I am unavailable, please leave me a sms and I can return a call)

  Business Response

  Date: 03/04/2025

  SEE ATTACHMENTS

  **** - I wrote a detailed email to confirm your request. Your data is not shared or sold and your credit card details are not accessible to be compromised. It's purged from any parties. The encryption technology we use only allows us to push a credit to a linked card (of which we don't see anything except the last 4 digits). It is similar to Venmo where you would need to enter banking details to transact but that data is not available to anyone. As mentioned in my voicemail & email I am here for any questions direct communication.

  I hope by way of receiving the credit and the multiple communication avenues to us, we have alleviated any doubts that we are not a company involved in or perpetrating any scams, in fact quite the contrary, it's our mission to eliminate fraud in the gift giving environment.
  
  Happy to help in any way.
  
  *******

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I'm following up on complaints # ******** and # ******** ****************************, Perfect Gift, GiftYa and any other shell corporations they're hiding under. And I note that there has been a spate of similar complaints registered against these entities with BBB since the holiday season 2024-25
  
  
  Kindly see the documentation attached
  
  
  I was the recipient of such a gift card . The sketchy part of their business model requires the recipient to link their personal credit card to activate the e-gift. After complaining eventually they did credit me with the gift. My contact with the company is ****** DeDilva. I didn't feel comfortable with them having my cc info, I asked for assurances that my information wasn't compromised, shared or sold. WELL, THAT DIDN'T HAPPEN
  
  
  Very recently (and I do not believe it's a coincidence) I have had a spate of fraud alert from various banks I do business with. Plus, I've received various scam emails. Again see attached. (One may seem innocuous from a person seeking my professional services as a personal trainer. Well I've been a trainer for +25 years and I've been aware of this email scam for the past 10 years.)
  
  
  In my opinion, ***** and its affiliates are running an internet scam, and they should be further investigated by the Bunko Squad. And not only on my behalf, but also on behalf of the others who have been registering similar complaints in the past recent months
  Regards,
  
  **** ********

   

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a $50 Target gift card in August 2024 through a 3rd party - perfectgift.com. The recipient had issues after she received the email and claimed it. However, she could never use it. I tried several times to assist. I exchanged many emails with customer service. I asked if they could send me the gift card since I paid for it. They just continued to insist the recipient must be the one to claim it. It may appear she "claimed it" but she never was able to move to the next step and actually receive the $50 Target gift card. All I want is the gift card since I paid for it. Or a refund. Please help.

  Customer Answer

  Date: 02/18/2025

  
  
  This case has been resolved.  You may remove it.  Thank you
  
  Thank you
  

  Customer Answer

  Date: 02/19/2025

  The customer service supervisor from perfectgift.com, LLC called me this morning (Feb 18) and has resolved this issue.  He has honored the purchase I made and sent me the digital gift card.  I am pleased with the quick resolution.  Thank you 

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sells xbox gift cards, but you don't get a giftcard. They want you to link your bank account so they can pay you back at a later date. This is the most ridiculous purchase I have ever had trouble with. I want a refund and have sent them emails with them wanting me to jump threw hoops. They said I didn't respond but sent them a screenshot of my reply email.

  Business Response

  Date: 02/04/2025

  Hi Jordan

  We apologize for any frustration regarding your gift. Our team issued a refund as requested.