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Find a Location

General Nutrition Centers, Inc. has 257 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • General Nutrition Centers, Inc.

      300 6th Ave Pittsburgh, PA 15222-2514

    • General Nutrition Centers, Inc.

      848 W 78th St Chanhassen, MN 55317

    • GNC

      782 Old Hickory Blvd Ste 114 Brentwood, TN 37027

    • GNC

      6379 W Newberry Rd Gainesville, FL 32605

    • General Nutrition Centers, Inc.

      1055 Grand Ave Saint Paul, MN 55105-3002

    Business ProfileforGeneral Nutrition Centers, Inc.

    Health Products
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Bankruptcy:
    On 06/23/2020, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 20-11664-KBO. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to United States Bankruptcy Court District of Delaware 824 Market ST N 3rd Floor Wilmington DE Wilmington for resubmission to that court. The case number should be entered on the form. Claims must be submitted by 08/28/2020

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    142 complaints closed in last 3 years

    45 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers vitamins & mineral supplements.

    Business Details

    This is a multi-location business.

    Find a Location

    General Nutrition Centers, Inc. has 257 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • General Nutrition Centers, Inc.

        300 6th Ave Pittsburgh, PA 15222-2514

      • General Nutrition Centers, Inc.

        848 W 78th St Chanhassen, MN 55317

      • GNC

        782 Old Hickory Blvd Ste 114 Brentwood, TN 37027

      • GNC

        6379 W Newberry Rd Gainesville, FL 32605

      • General Nutrition Centers, Inc.

        1055 Grand Ave Saint Paul, MN 55105-3002

      Headquarters
      300 6th Ave, Pittsburgh, PA 15222-2514
      BBB File Opened:
      12/1/1960
      Years in Business:
      69
      Business Started:
      1/1/1955
      Type of Entity:
      Corporation
      Alternate Business Name
      • GNC Holdings, Inc.
      • GNC
      Contact Information

      Principal

      • Mr. Ken Martindale, CEO

      Customer Contact

      • Mr. Ken Martindale, CEO
      • Ms. Cindy Chalovich, Customer Service Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      142 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/02/2024

      Complaint Type:
      Delivery Issues
      Status:
      Answered
      On 4/25/24 I placed an order with GNC. The order was never delivered to me. I emailed GNC and they offered no viable resolution of either a refund or getting the products I ordered to me. So I opened a claim with my credit card company. ******* **** denied my dispute- I requested the documentation as to why that decision was made. The documentation shows that GNC responded to the claim and falsely stated that I never reached out to them regarding the situation. I have requested the claim to be reopened and attached proof that I did infact email GNC and that they offered no solution to me. The FedEx picture is not proof of any sort of delivery for a few reasons: the box shown in the picture is far too small to possibly contain all the items I had even ordered(various large protein powder containers), it doesn't even show a house number on the supposed house they delivered it to, and finally it doesn't prove a complete delivery- it doesn't show anyone physically received that package ever. I still have no resolution with this company. I am just seeking a refund at this point as I no longer wish to do business of any sort with GNC.
      Read More

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Theresa D

      1 star

      08/01/2024

      I'm extremely disappointed in the customer survice I've received at our Aiken, SC GNC store. The store manager is an absolutely rude and a major bully. I have been purchasing GNC MultiVitamins for my husband for a few years. When it was time to reorder, he wanted to try a different Vitamin carried by GNC. I ordered 3 bottles online and had it delivered to our home. He took it for about 8 days and decided it was not the product for him; was making him feel bad. I gathered up the 2 unopened boxes and the 1 opened bottle to return to my local ******************************. I have all my receipts of purchase and payment, but had already recycled the small box it arrived in. The nice lady working that day called the manager on the phone to inquire on how to complete the return. He flat out told her not to do it and was loud on the phone. She put him on speaker phone. He proceeded to explain to me that makes it look like his employees are stealing. I tried to explain that the return policy says if I have all my info, it can be returned to the store. He began to yell over me, that I could come back the next day, he'd be there. I told him I was going to report him to GNC. He said he didn't care! I couldn't get anyone at GNC corporate on the phone, so I sent an email.

      Local BBB

      Better Business Bureau of Western Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

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