Business ProfileforBusy Beaver Building Centers Inc

See letters to Busy Beaver which are attached for details. I purchased a bathtub and wall surround kit on 11-24-15. This was installed by a professional contractor. I discovered several cracks in the tub in October 2021. This happened during COVID. I took pictures of the cracks and my original purchase receipt to my local Busy Beaver to see if there was any warrantee as I had no documents of such. They said it was covered and offered me a new tub and wall kit. I had my neighbor haul it to my home. I hired a different contractor to install this one. After he dismantled my bathroom for the install it was discovered this tub was also cracked. We returned to the local store again and after searching many Busy Beaver locations they finally located one without cracks. It was shipped to Mt Pleasant but my contractor had to reschedule my install at this point. We finally got the new tub and wall kit installed on 11-22-21. It was then I found the warrantee still attached to the new tub. The original installer had removed it and I had no idea it was enclosed. So I called Sterling. I was told the store should have told to call them. They would have come to my home and repaired the cracks for free. I paid $2200 for the install. I would like reimbursed as my local store misdirected me. I told them at my first appearance there, that I had no warrantee info. The local store said to contact the Corp HQ. I have tried to contact the home office - but never got any response: I called and sent 2 letters (both attached) I am now seeking BBB assistance in the matter. This is why my complaint is past the one year mark.