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Alabaster InvestigationsThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
09/06/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
July 7, 2022 I asked Gabriel of Alabaster Investigations to follow my husband who was going to ************ ** area. Gabriel agreed to three days of surveillance out of town for the price of "$3,395.00 as a flat fee to cover all of our expenses including possible out of State rate and expenses." He was unable to find my husband and thus could not follow him as he didn't know where he was going. He assured me I had three days of surveillance paid for and they could be any days/any combination of days. I signed a contract saying if I cancelled his services, half of the paid retainer would be returned. On his own without my asking and without telling me a price, Gabriel started doing "background searches" on my husband his his therapist. He charged me $1,131.66 for "Background Investigation, Data Searches and analysis, Data Retrieval fees". I have no idea what he did. He never told me anything. Never gave me a report. I provided him with all contact info. This is a bogus charge that I did not request. I want it refunded. He charged me $1,697.46 for not finding my husband on July 8 and for watching him a few hours in his office on July 22. I want this money to more accurately reflect time he actually did the work; it was not my fault he did not find my husband the first day! He also told me he would not charge me for that day. Due to Gabriel's incompetence, I paid $2,927.73 for nothing. The invoice says he started at 4:30am on july 22 but he actually followed ME at that time then found my husband later at his office - probably closer to 7am. That is overcharge for a few hours work.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.