Business ProfileforMedical Monks

I am angered and frustrated - with Medical Monks - as their words of "earning trust" - and "caring" are a joke. It is very telling when their customer service rep refuses to provide the full name of the owner, places burden on me, tells me I must do things --- despite that they can verify how they have a policy to recklessly ship fragile medical supplies in a paper mailer. May 2024 -- Medical Monks sent me product damaged and placed the burden on me. They sent two fragile rolls of adhesive bandages (65.00 dollars worth) in a paper mailer - through USPS - of which crushed it and heat damaged it. - I explained to Medical Monks that this product should have been shipped in a cardboard box. -- Yet Medical Monks justify and defend using a paper (through USPS) mailer with which to send fragile medical supplies. They also refused to provide me the full name of the owner - only stating "****". — Yes, they put the burden on me - by instructing me to take photos and going through the process of obtaining a label, packaging it in another package - and going to the post office all with which to return it to them. -- I am baffled how you can justify shipping fragile medical supplies in a paper mailer. I don't work for Medical Monks -- so shame on your policies of putting the burden on the customer. --- and shame on Medical Monks - as you have also just deleted and blocked my honest experience review and blocked me from posting on their FB website. (I did a search I located two names “**** ******* & ***** *******”). Based on how Medical Monks had treated me - (despite this was YOUR problem due to your choice to mail fragile medical supplies in a paper mailer) ---- thus your statement on your website - “Your Satisfaction Is Our #1 Commitment” – and other similar "commitment to create a positive outcomes" & "Connect with us on Social Media" - Facebook -- are LIES.