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Find a Location

Peoples Natural Gas has 1 locations, listed below.

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    Business ProfileforPeoples Natural Gas

    Natural Gas Companies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    23 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    375 North Shore Dr, Suite 600, Pittsburgh, PA 15212
    BBB File Opened:
    1/1/1961
    Years in Business:
    139
    Business Started:
    1/1/1885
    Business Started Locally:
    1/1/1885
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 122250 for this business, issued by Pennsylvania Public Utility Commission

    These agencies may include:

    Pennsylvania Public Utility Commission

    PO Box 3265

    Harrisburg PA 17105

    (800) 692-7380

    http://www.puc.state.pa.us/

    Type of Entity:
    Corporation
    Alternate Business Name
    • peoples Gas
    Business Management
    • Mr. Morgan O'Brien, President/CEO
    • Ms. Ruth Delost, Chief Information Officer
    • Mr. Joseph Gregorini, Senior Vice President & COO
    • Mr. Preston Poljak, Senior Vice President & CFO
    Contact Information

    Principal

    • Mr. Morgan O'Brien, President/CEO

    Customer Complaints

    23 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/26/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I had money problems paid as much as I could afford to pay on the balance People's gas shut off my service without notice I called about getting service turned back on and getting a new payment plan or even the old plan back into effect I had some more money prepared to pay on it if I needed to was told that I had to pay the whole balance which I can not afford to pay $1800 all at once to get my gas back on they refused to help me at all they just keep referring me to programs that won't help me at all because I make a couple hundred dollars more than their cap for helping people. I just got a new job that pays a little better than my last job trying to work this out and get bill paid off not trying to get out of it.
    Read More

    Customer Reviews

    14 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Angel H

    1 star

    07/03/2024

    I've had trouble for the past 2 years, but worse since late last year. First they kept returning my payments back into my bank account.. I tried to pay it twice each time returned. The very next month had to pay for them returning the bill back into my bank account. Fast forward to March of this year sent out a money order they didn't cash it til June. *************** was charged late fees and return fees from the bank where they would not take their money. During months March through June I called and wondered why they hadn't received the money order never got a straight answer offered to pay on bill they said it wouldn't go toward the bill I already sent out that it was pointless. By beginning of June I put a trace out on the money order two days later delta crashes it. Now I've paid 185 which was due the last 2 weeks of June of which I told them I could not pay til 3 of July. They security come cut my gas off without any notice and when I call the office it wasn't even on the computer system that it was shut off it was still showing on. Btw I only have a small gas heater and a water heater that's all that uses gas. The heater has been turned off since February of this year cause we no longer needed heat so for the past 5 months the only thing using gas is the hot water heater and mind you theres no possible way that alone is using that much gas to cost 180 to 300. Just isn't possible!!!

    Local BBB

    Better Business Bureau of Western Pennsylvania

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