ComplaintsforDavison Design & Development, Inc.

• Initial Complaint

  01/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing your organization today in the hopes of obtaining justice. The purpose of this letter is seeking assistance against Davison Design & Development's deceptive tactics that I have been subjected to. 

  
  On August 20, 2019 (four years ago), I entered into a productive development agreement in which Davison Design & Development Inc. would develop my enclosed book holder. (See copy of book holder which I had submitted to them for design along with the development agreement as Exhibit A). After paying them $10,000, we agreed to have my book holder. design developed. However, four years have now elapsed without them providing me with a prototype of the book holder as required by the contract enclosed. 

  
  I then forwarded the company an inquiry letter stating my concerns on the delay of my book holder development. (See copy of letters sent attached as Exhibits B and C). The company then responded with the enclosed letter. (See letter attached as Exhibit D) and presented me with the enclosed representative of my actual book holder that is not even remotely close to what I had presented to them. (See representative attached as Exhibit E). The picture the company sent me, which you can see, is clearly not what I had presented to them. It should be noted that Davison Design & Development has a history of deceptive practices, as the enclosed case law in Exhibit F will show. 

   
  

  Business response

  01/17/2024

  
  
  This letter is in response to the above referenced complaint filed by Ms. ***** ******** against Davison Design and Development, Inc. (Davison) on or about 01/04/2024.  Ms. ******** has been, and continues to be, a valued client.  Having reviewed her file, there is no basis for a refund.  All services provided to date have been pursuant to her express written approval. 
  
  Briefly stated, Ms. ******** initially entered a pre-development contract for research services related to her new product idea and those services were performed.   Following completion of the research, she entered the design and representation agreement which covers a wide range of services from the initial design, through final licensing services.  Each individual stage in the process is dependent upon the client’s approval of the preceding stage. These individual steps included; the preliminary ideation, the preliminary virtual rendering, the preliminary line drawings, the industrial ideation, and the industrial virtual. She provided her written approval for each of the first four steps, but has not approved the industrial virtual rendering.  Attached are copies of her signed approvals. (Note the actual approved design have been redacted.)
  
  For clarity the preliminary material and the industrial materials represent two distinct designs.  The preliminary material is meant to reflect the clients pre-conceived design of the product idea.  The industrial material is Davison’s adaptation of the preliminary material taking into consideration manufacturing cost, raw materials, ergonomics, etc.  The industrial material is often different from the preliminary material and is a cost effective solution to the identified problem.  As stated above Ms. ******** did approved the industrial ideation sketch.
  
  The complaint by Ms. ******** is in stark contrast to the series of approvals listed above. It bears noting that at the time she was provided with the industrial virtual rendering, Davison began to receive correspondence from Mr. Blake *******, Ms. ********’ husband. Attached is a copy of a letter from Mr. ******* expressing his concerns.  These concern are more in line with the complaint submitted to your office. 
  
    As stated, there is no basis for a refund for services provided pursuant to Ms. ********’’ written approval.  Regardless of the opinions expressed by Mr. *******, it is Ms. ******** who contracted with Davison, and it is her approvals that govern and guide the design process.  
  
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have invested time and money into an invention that Brian S******* lead me to believe that companies were interested enough to continue with the preparation and progress to create a success story as the final results.

  Business response

  01/17/2024

  
  
  This letter is in response to the above referenced complaint filed by Mr. ****** ****** against Davison Design and Development, Inc. (Davison) on or about 12/27/2023.  Mr. ****** is a valued client and his concerns are taken seriously.  He has engaged Davison for a variety of specific product development services.  Having reviewed his file, all services have been provided pursuant to his express written approval.  In addition, he has completed two questionnaires in which he provides nothing but positive feedback. 
  In his complaint, Mr. ****** raises two areas of concern; confidentiality of his product idea and success in securing a licensing deal.  Both items will be addressed.
  
  When ideas are submitted to Davison, they are submitted pursuant to a Confidentiality Agreement. Per that Agreement, Davison agrees to not use a client’s idea without written permission. Davison takes this obligation seriously and adheres to it its terms with all submitted ideas.  That stated, there are literally millions of issued patents, filed applications, and products in the market place.  It is not uncommon for multiple people to have the same, or similar, idea.  Davison cannot be responsible for every similar product that others may independently develop.  Part of the purpose of Davison’s initial pre-development service is to provide the client with some understanding of the nature and extent of the “prior art”, i.e. other information related to, but not necessarily the same as, the client’s idea, so that they may be more informed before deciding to pursue further development of their idea. 
  
  The second area relates to the success in securing a license agreement or securing a financial gain. Davison simply does not guarantee a particular product will be licensed; much less guarantee a financial gain.  Davison goes to great lengths to disclose the risks to all individuals who may submit an idea for a new product.  In addition to disclosing all of its services and fees upfront, the historical success rates of securing a license and of realizing a financial gain are provided.   The contracts for services repeatedly provide disclosures that there is no guarantee that a product will be licensed, or that a client will realize a financial gain.  Unfortunately, the reality for most individuals is that their product does not get licensed.  When faced with an outcome not meeting their unrealistic expectations, too many clients forget that they knowingly undertook a risk after being fully informed of the risk by Davison.  Instead, they lash out, relying on a mistaken belief that their product ideas were special and should have prevailed where others did not.
  
              Davison has performed its services with Mr. ******’s approval and authorization.  Those services have been provided to his satisfaction.  Davison will continue to provide any remaining services according to the contract terms.  There is no basis for his complaint.
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.

  Customer response

  01/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  Regards,
  
  ****** ******

• Initial Complaint

  12/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I began paying Davison in August 2021 and my last payment was October 2022. The amount paid was over $14,000. I was developing an invention and they said they would develop it for me. Give me a working prototype help me get my patent and then market it to 45 companies. I never received a working prototype, and they told me after the fact that they were only going to give me a working prototype if a company showed interest in the product then what I received was a book with the images for my product, and how to file a provisional patent, which I did, then they were contacting me every month with three or four companies that they would show the item to and seven months ago just stopped contacting me at all and nobody is picking up the phone. Nobody is answering my emails. Nobody is reaching out to me and I want my money back.

  Business response

  01/16/2024

  
  
  This letter is in response to the above referenced complaint filed by Mr. ***** ********* against Davison Design and Development, Inc. (Davison) on or about 12/10/2023.  Mr. ********* has been, and continues to be, a valued client.  Having reviewed is file, there is no basis for a refund.  All services provided to date have been pursuant to his express written approval. 
  
  Briefly stated, Mr. ********* initially entered a pre-development contract for research services related to his new product idea and those services were performed.   Following completion of the research, he entered the design and representation agreement which covers a wide range of services from the initial design, through final licensing services.  Each individual stage in the process is dependent upon the client’s approval of the preceding stage. These individual steps included; the preliminary ideation, the preliminary virtual rendering, the industrial ideation, and the industrial virtual. He provided his written approval for each of these stages. He then received the presentation material and authorized Davison to proceed with the presentation of his product idea.  Within the presentation material is an Executive Summary which includes a photograph of the physical working model that was built.  Attached are copies of his signed approvals, authorization and Executive Summary. (Note the actual approved design have been redacted.) The project is currently in the licensing presentation stage. 
  
  In his complaint, Mr. ********* alleges Davison was to help secure a patent for his product idea.  This is false.  Davison is not a law firm and does not provide patenting services or other legal services.  The contract is explicitly cleat in that regard.  Next, he alleges that a physical sample was not to build till after a corporation has expressed interest in his idea.  That is incorrect.  As stated above, a working model was built and photos of that model provided to Mr. *********.  The contract explicitly states that Davison is to retain possession of the working model unless requested by the client in writing.  In the event there is corporate interest, the contract does provide for additional development service including the construction of a more refined product sample.  Finally, he raises communication as a concern.  His project is in the presentation stage.  In this stage, his product idea has been submitted to various corporations for their review.  These corporation need time to review, evaluate and determine if they have interest in pursuing the product idea.  This takes time, it’s as simple as that.  The client is typically updated on a monthly basis during this prod.  Mr. ********* is currently scheduled to receive the next status update on Febrary19, 2024
  
              As stated, there is no basis for a refund for services provided pursuant to Mr. *********’s written approval.  The Licensing Department will be contact to provide Mr. ********* with an update prior to his currently scheduled call and to provide him with the necessary paperwork should he want to receive the physical working model.
  
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

• Initial Complaint

  11/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I started this venture back in 2011 and was told that Davison would help me with that invention after an initial investment of 745.00 and I could make payments. After those payments were made, we could move forward with product development. Clearly it took me some time to trust that Davison was going to follow through with their promise, since it took me until 2023 to finally decide to take the plunge after must encouragement form Davison. Well to my dismay that was only a down payment to the tens of thousands of dollars they requested to move forward with my project. Being a single mother, I don't have that kind of money and was up front and honest with them about that. Suddenly after weekly (sometimes twice weekly) phone calls from Davison I hear nothing. I asked to have the initial investment refunded, due to the fact that I was mis-lead on the funding for this project. I was told no you are too far into the program and the money was to create your portfolio. Clearly, I would not have made that initial investment, nor would I have listened to their encouragement to keep moving forward if I knew they were going to scam me for $745.00. They are a scam to make you think you are investing in your family's future and then take your money and run after they know you cannot afford the investment that you don't find out about until after you think you are going into project development, it's disgusting and outrageous to do that to people.

  Business response

  12/11/2023

  
  
  This letter is in response to the above referenced complaint filed by Ms. ***** ***** against Davison Design and Development, Inc. (Davison) on or about 11/09/2023.  The research services for which Ms. *****s contracted have been completed, she has not engaged any additional services, nor made any additional payments.  There is no basis for her complaint.   
  
   Ms. ***** contacted Davison with an idea for a product on 11/07/2021.  The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format.  It is important to note that the disclosures are made BEFORE the client enters any service contract or makes any payment to Davison.  Among the disclosures is the statement that “It is Davison’s normal practice to seek more than one contract in connection with a submitted idea.”  The disclosure then provides a listing of the various services and related fees.  She acknowledged, via an electronic signature, that she both received and read these disclosures.  The disclosures are also freely available on Davison’s website.  An example of the disclosure statement and the electronic record of her acknowledgment are attached.
  
  Following receipt of the disclosures, Ms. ***** entered into the initial pre-development contract for the performance of research related to her submitted idea. Payment of the fee was received and the services under the pre-development contract were completed.  Consistent with the terms of the contract and the disclosures provided to her, Davison began discussion of additional services for the further development of her project.  She declined these additional services, which is her prerogative.
  
   There is no factual basis to support Ms. *****’ complaint.  As stated above, she was fully informed of all the services and fees.  She acknowledged having received and read the disclosures of the services and fees.  These disclosures were provided BEFORE any service contract was provided.  Davison has performed the services for which she contracted and has discussed additional services which she has not engaged.  While she is free to decline the further development services, that decision does not negate the services which were performed nor does it provide a basis for a refund. 
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

  Customer response

  01/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Information was omitted regarding the initial charges, and I was up front in letting them know I could not pay more than what I already had. This is a manipulation tactic to bleed innocent people of their money, at no time was I told or notified that this was going to cost an additional 10-16,000 dollars in order to move forward. I would have been unlike them "honest" in letting them know I was a single parent and unable to afford that kind of investment. I was told after the initial payment the project would go into development, not that I had to pay more money after they already got me for the initial cost!
  
  Regards,
  
  ***** *****

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Money paid with absolutely no results. It has been a year. No contact other than read the contract.

  Business response

  12/11/2023

  
  
  This letter is in response to the above referenced complaint filed by Mr. ***** ********** against Davison Design and Development, Inc. (Davison) on or about 11/14/2023.  Mr. ********** has been, and continues to be, a valued client.  His claim that there has been no results in the past year is simply false.  As will be detailed below, his project has proceeded pursuant to his express written authorization.  Further, he has completed and signed two separate questionnaires about the process in which he gave nothing but positive feedback.  There is no basis for his complaint.
  
  Briefly stated, Mr. ********** initially entered a pre-development contract for research services related to his new product idea and those services were performed.   Following completion of the research, he entered the design and representation agreement which covers a wide range of services from the initial design, through final licensing services.  Each individual stage in the process is dependent upon the client’s approval of the preceding stage. These individual steps included; the preliminary ideation, the preliminary line drawing, the preliminary virtual rendering, the industrial ideation, and the industrial virtual. He provided his written approval for each of these stages. He then approved the presentation of his product idea.  Further, he completed two separate questionnaires, the first regarding the industrial virtual and the second about the Executive summary presentation material, in which he provided nothing but positive feedback.  Attached are copies of his signed approvals, authorization and completed questionnaires.   (Note the actual approved design have been redacted.) The project is currently in the licensing presentation stage. 
  
  Davison has performed, and continues to perform, the services for which Mr. ********** contracted according to the terms of those contracts.  The services provided to date have met with his express written approval.  There is no basis for his complaint.
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid them $11,000 to develop a hat for law enforcement, to assist them in identifying themselves during an emergency. The product they produced was unimaginably horrible. My 13 year old could have made a product 10 times better. What's worse, is the documentation/brochures they created to present the product to companies. The brochure was horrible and the photoshop could've been done better by a 4th grader. And, even worse, their developers changed the name of the product without my permission. I named it the Active Shooter hat, because it was developed for active shooter situations. They, without permission, renamed it the active undercover hat. After they were paid $11,000 they have put my case on hold and refuse to follow through with further development.

  Business response

  12/11/2023

  
  
  This letter is in response to the above referenced complaint filed by Mr. ***** ******* against Davison Design and Development, Inc. (Davison) on or about 11/03/2023.  Mr. ******* has been, and continues to be, a valued client.  As will be detailed below, his project has proceeded pursuant to his express written authorization.  Further, he has completed and signed two separate questionnaires about the process in which he gave nothing but positive feedback.  There is no basis for his complaint.
  
  Briefly stated, Mr. ******* initially entered a pre-development contract for research services related to his new product idea and those services were performed.   Following completion of the research, he entered the design and representation agreement which covers a wide range of services from the initial design, through final licensing services.  Each individual stage in the process is dependent upon the client’s approval of the preceding stage. These individual steps included; the preliminary ideation, the preliminary line drawing, the industrial ideation, and the industrial virtual. He provided his written approval for each of these stages. He then approved the presentation of his product idea.  Further, he completed two separate questionnaires, the first regarding the industrial virtual and the second about the Executive summary presentation material, in which he provided nothing but positive feedback.  Attached are copies of his signed approvals, authorization and completed questionnaires.   (Note the actual approved design have been redacted.) To now allege dissatisfaction with the services provided is disingenuous.
  
  Davison has performed, and continues to perform, the services for which Mr. ****** contracted according to the terms of those contracts.  The services provided to date have met with his express written approval.  There is no basis for his complaint.
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

• Initial Complaint

  10/31/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  September 1 st I had an invention I thought he was real he kept on telling
  me to pay
  he got me out of 670.00. I kept telling him I wanted to stop he keep on sending me stuff.

  Business response

  11/14/2023

  
  Dear Ms. ******;
  
  This letter is in response to the above referenced complaint filed by Ms. ******* ****** against Davison Design and Development, Inc. (Davison) on or about 10/31/2023.  The research services for which Ms. ****** contracted have been completed, she has not engaged any additional services, nor made any additional payments.  There is no basis for her complaint.   
  
   Ms. ****** contacted Davison with an idea for a product on 05/30/2023.  The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format.  It is important to note that the disclosures are made BEFORE the client enters any service contract or makes any payment to Davison.  Among the disclosures is the statement that “It is Davison’s normal practice to seek more than one contract in connection with a submitted idea.”  The disclosure then provides a listing of the various services and related fees.  She acknowledged, via an electronic signature, that she both received and read these disclosures.  The disclosures are also freely available on Davison’s website.  A copy of this disclosure and her acknowledgment are attached.
  
  Following receipt of the disclosures, Ms. ****** entered into the initial pre-development contract for the performance of research related to her submitted idea. Payment of the fee was received and the services under the pre-development contract were completed.  Consistent with the terms of the contract and the disclosures provided to her, Davison began discussion of additional services for the further development of her project.  She declined these additional services, which is her prerogative.
  
  In her complaint, Ms. ****** implies that she made payment without receiving any service and that Davison continued its request for additional monies.  This is a gross mischaracterization.  Davison disclosed all services that are offered, and their related fees, in advance of her engaging any services.  She contracted for, paid for, and received the service of the initial pre-development research.  She declined any additional services and has paid no additional monies. 
  
   There is no factual basis to support Ms. ******’ complaint.  As stated above, she was fully informed of all the services and fees.  She acknowledged having received and read the disclosures of the services and fees.  These disclosures were provided BEFORE any service contract was provided.  Davison has performed the services for which she contracted and has discussed additional services which she has not engaged.  While she is free to decline the further development services, that decision does not negate the services which were performed nor does it provide a basis for a refund. 
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

• Initial Complaint

  09/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I'm an inventor and I paid Davison to help me turn my dream into a reality, in the begining stages I began to question Davison's capabilities, but went against my better judgement, because the team at Davison was kind, motivating and persuasive. They encouraged me to continue to believe in the process, however, once I finished paying them, the encouragement disappeared, and now I can't even get anyone on the phone from Davison to discuss anything related to the service I paid them to perform. Today, I'm totally convinced that Davison scammed me out of thousands of dollars. They haven't upheld their end of the contract, and to add injury to insult, they wont even pick up the phone so that I can express my displeasure about their service to them. At this moment, I just want my money back from Davison, so that, I continue to pursue my dreams just without Davison! How Davison treat their clients is totally unethical and unprofessional. If you get in touch with anybody from Davison, please tell them I said I would like to talk to them as well !!!

  Business response

  10/09/2023

  
  
  This letter is in response to the above referenced complaint filed by Mr. ****** ****** against Davison Design and Development, Inc. (Davison) on or about 09/27/2023.  At the outset it needs to be clarified that Mr. ****** is not a client of Davison.  It is his wife, ****** ******** that entered the contracts and provided her approval throughout the design process.  Mr. ******’s first involvement was on July 22, 2023.  Davison has performed all contracted services with Ms. ********’ approval and authorization. 
  
  Client concerns are taken seriously and Davison endeavors to address those concerns and avoid any miscommunications.  From the time of an initial contact, and throughout the development and presentation of the idea, Davison maintains an open channel of communication, disclosing, in advance, its services and fees, the risks of new product development, and providing contracts that are simply written, with no “fine print” provisions.   It is not possible to be more upfront with its clients about the risks, services, fees and the development of their project. As will be detailed below, Ms. ******** was informed of the risks of new product development BEFORE entering any contract for services.  The services performed have met with her approval and authorization.  There is no basis for a refund, nor support for the complaint.  
  
  Ms. ******** submitted his new product idea through Davison’s website.  The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format.  It is important to note that the disclosures are made BEFORE the client enters any service contract or makes any payment to Davison.  The disclosures provide a listing of the various services and related fees, as well as the historical success rates for securing license agreements.  Ms. ******** acknowledged, via an electronic signature, that she both received and read these disclosures.  It bears noting that the disclosures are also freely available on Davison’s website. 
  
  She first entered into a contract for research services about her product idea.  This service was completed and the research material provided to her in a Product Portfolio.  Next, she entered into a contract for the design and creation of a product model and presentation material.  She approved the various stages of the development process, there being no less than four separate approvals, and she authorized the presentation of her product idea.  Copies of her approvals of the design stages and her authorization to proceed with the presentation are enclosed.  (The actual approved design have been redacted for confidentiality.)
  
  In the complaint, Mr. ******, again not the client, asserts he has been unable to discuss his wife’s’ project.  That is simply false.  An email was provided by his wife, Ms. ******** on 07/22/2023, in which Mr. ****** expressed concerns.  A representative from Davison spoke with him and clarified the status of Ms. ********’ project.  In a second email dated 07/30/2023, Ms. ****** acknowledges the call, offers suggestions for additional companies to contact and expresses an understanding that updates are provided on a monthly basis.  Attached are copies of these two emails.
  
              Davison has performed all contracted services with Ms. ********’ approval and authorization.  There is no basis for a refund, or for the complaint of Mr. ******.  Davison will continue to provide any remaining services due under the contract.
  
  
  Sincerely,
  
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosures

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 14, 2021, I signed a contract with "Davison" to help develop a project called "**************" (***** ************* material), we agreed on the amount of &12,675.00, and I've been making monthly payments since, I spent $ 8158.75 for nothing. On the first day, we signed and agreed on a black-and-white sketch, and after a year, when I asked to see some progress, they sent me the same sketch (in color) this time. I asked for my money and never heard from them again.

  Business response

  10/09/2023

  
  
  This letter is in response to the above referenced complaint filed by Mr. ******* ***** against Davison Design and Development, Inc. (Davison) on or about 09/15/2023.  Mr. ***** is a valued client and his concerns are taken seriously.  Unfortunately, he has mischaracterized the status of his project.  As will be detailed below, no services are due to be performed, as there is an outstanding balance on the fee.  The services provided to date have met with his approval.  There is no basis for his complaint.
  
  Mr. ***** entered into a contract for the design and construction of a product model and presentation material.  The contract explicitly states that no services ae due to be performed until receipt of the full fee amount.  Mr. ***** has made multiple partial payments and there remains an outstanding balance.  Despite having no contractual obligation, Davison does begin services when a portion of the fee has been paid.  In Mr. ***** case, the initial Preliminary Ideation sketch was created and submitted for his approval.  He approved the design on 03/05/2023 and the Preliminary Virtual Rending and engineering documents were then created. These subsequent documents were provided to him on 07/17/2023 and he has not yet provided his approval.  A copy of his signed approval is attached.  (The actual approved design has been redacted for confidentiality.) Ignoring these facts, Mr. ***** demands a full refund.  The contract contained a revocation clause which set out a limited time within which the contract could have been cancelled and a refund received.  The time period has long since passed.  The contract further states that there would be no refund for any cancellation that occur after the expiration of the stated period.
  
              Davison has performed, without any contractual obligation to do so, its services with Mr. *****’ approval.  Davison remains willing and able to complete all remaining services upon receipt of the full fee.   
  
  
  Sincerely,
  
  
  David ** D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

  Customer response

  10/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  If you've hired and paid someone to construct a house for you, but after over a year the land remains vacant and no work has been done, can the contractor refuse to refund your money on the basis of a signed contract?
  
  Regards,
  
  ******* *****

• Initial Complaint

  08/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I inventing a golf shoe and hired Davidson to make it for a year they told me lies and said every thing so go great but they said they needed $10,000 plus $6000 and they sent me a booklet of pictures now when I call there not picking up the phone because they were rude and didn't want to talk .

  Business response

  09/05/2023

  
  
  This letter is in response to the above referenced complaint filed by Mr. ******* ***** against Davison Design and Development, Inc. (Davison) on or about 08/18/2023.  Mr. ***** has been a valued client.  As will be detailed below, his project progressed in a prompt manner pursuant to his express written authorization.  There is no basis for his complaint.
  
  In his complaint, Mr. ***** states he was charged $10,000 then another $6,000 and only received a “booklet of pictures”.  This is an inaccurate and mischaracterized summary of his project. There are a total of three separate service contracts.  In total Mr. ***** received more than $2,000 in credits from Davison and has thus paid less than $15,000 on the total contract fee of $17,000.  Also, Mr. ***** alleges a failure to respond to his attempts to communicate.  The record does not support his claim, specifically the phone record show only aa single incoming call from Mr. ***** in all of 2023.    
  
  Mr. ***** initially entered a pre-development contract for research services related to his new product idea and those services were performed. The complies portfolio of research is the “booklet of pictures” referenced in the complaint.  This portfolio was comprised of US patent documents and information on current products that are similar to his submitted idea.  Following completion of the research, he entered the product development and representation agreement which covers a wide range of services from the initial design, through final licensing services.  Each individual stage in the process is dependent upon the client’s approval of the preceding stage. To date, these individual steps included; the preliminary ideation, the preliminary virtual, the industrial ideation, and the industrial virtual. He provided his written approval for each of these stages. Attached are copies of his signed approvals. (Note the actual approved design have been redacted.) The final stage of the Executive Briefing and securing his authorization to proceed with presentations is currently pending. The third contract is for additional services to be performed after completion of the product development.
  
  Davison has performed, and is willing to continue to perform, the services for which Mr. ***** contracted according to the terms of those contracts.  The services provided to date have met with his express written approval.  There is no basis for his complaint. At his request, his file has been closed. While there is no basis for a refund, as service have begun and the services provided to date have been with his express written approval, Davison has no desire to retain payment for services that will not be provided.  Should he desire to have the file re-opened, or wish to discuss a partial refund for services that will not be provide, he may contact Davison’s legal department at his convenience.
  
  
  Sincerely,
  
  David *. D****
  Associate Counsel
  Davison Design and Development, Inc.
  
  Enclosure

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩