Business ProfileforCalfo Heating & Air Conditioning

2 years ago, Calfo installed a water tank for my father through a weatherization program because my dad is low income. In November 2023 this is how we found the water tank. A technician came out and determined the tank had failed, and that it was covered under warranty. However, labor was not, and quoted me over the phone a price of $2072.48, for labor! I scheduled the appointment to have them come out, and had requested MULTIPLE times by phone to have the owner call me to discuss this cost of $2072.48 . The owner HAD NEVER returned my call, all awhile the office worker Jackie would not explain to me this cost. She finally did, start rambling off numbers to justify the labor cost to include them to come out, them to do paperwork, them to return the tank. Once the technicians came to install the new covered tank, I was talking with him telling him how I couldn't believe labor was so much. He took it upon himself and called the manager to get some money off. They took $200. Off the bill. So now I'm thinking I will pay $1800. After the job was completed, I was told my cost was $2500! So originally, the bill was $2700! Mind you this is labor only! 3 days later, I see there's a leak on the tank, same spot as last one! They came out again, and it turns out that all along, it was a pipe above the water tank that had a slow leak! The first technician missed this and just assumed the 2 year old water tank was bad. Through weatherization program, I had no choice in who installed the much needed equipment 2 years ago for my dad. And I understood the tank to be covered by warranty, but would pay labor should it ever be needed. But $2700! And I want them to honor the quote I was given of 2072, with a $200 discount. They say the call was recorded, and tech didn't say that. He did. And my husband signed the technician phone when he was there, believing it was to acknowledge that the technician was at the house, not a quote.