Business ProfileforPenske Truck Leasing Co. L.P., Inc.

So disappointed in my most recent Penske experience. We have rented from Penske in the past and have always had a good experience. There was always a benefit to Penske over U-Haul. Those days are clearly over. We made a reservation for a 22 truck and received a 26 truck. We didnt need the additional space and we were made to feel as if we were receiving a gift. Well, the gift included a leaky windshield that allowed water to pour into the truck when raining. A windshield wiper that flew off during the rain because the arm was previously damaged and not caught during the trucks inspection one month earlier. We stopped and purchased a new wiper and had to zip tie it onto the arm in order to make it work. The truck would only go 45mph up hill with a strong wind behind it. It was so bad that we were a hazard to other trucks as we could not maintain a minimum safe speed. When we returned the truck we fulfilled our end of the contract and returned it with all the fuel we were supposed to. The agent at the ********* in ********** did not know how to handle the refund of the wiper or our concerns. I was handed a phone and told to speak with ************ at our local Penske office. **** seemed genuinely interested in resolving our concerns and asked me to forward him our expense to replace the wiper, to date no refund has actually happened. I then asked for a concession given the poor condition of the truck, I was told that a $250 credit was the *** that could be applied. Considering what all had occurred we asked for a refund of what would essentially been the cost of the **** I was told the this request exceeded his purview and that the corporate office would have to approve such a request. It has been six weeks and nothing. It is unfortunate given how positive our previous experiences have been. Also, after completing the Penske survey we still received not a single response from anyone.