Customer ReviewsforPenske Truck Leasing Co. L.P., Inc.

So disappointed in my most recent Penske experience. We have rented from Penske in the past and have always had a good experience. There was always a benefit to Penske over U-Haul. Those days are clearly over. We made a reservation for a 22 truck and received a 26 truck. We didnt need the additional space and we were made to feel as if we were receiving a gift. Well, the gift included a leaky windshield that allowed water to pour into the truck when raining. A windshield wiper that flew off during the rain because the arm was previously damaged and not caught during the trucks inspection one month earlier. We stopped and purchased a new wiper and had to zip tie it onto the arm in order to make it work. The truck would only go 45mph up hill with a strong wind behind it. It was so bad that we were a hazard to other trucks as we could not maintain a minimum safe speed. When we returned the truck we fulfilled our end of the contract and returned it with all the fuel we were supposed to. The agent at the ********* in ********** did not know how to handle the refund of the wiper or our concerns. I was handed a phone and told to speak with ************ at our local Penske office. **** seemed genuinely interested in resolving our concerns and asked me to forward him our expense to replace the wiper, to date no refund has actually happened. I then asked for a concession given the poor condition of the truck, I was told that a $250 credit was the *** that could be applied. Considering what all had occurred we asked for a refund of what would essentially been the cost of the **** I was told the this request exceeded his purview and that the corporate office would have to approve such a request. It has been six weeks and nothing. It is unfortunate given how positive our previous experiences have been. Also, after completing the Penske survey we still received not a single response from anyone.

We ordered a 12 ft truck for a one way delivery 3 weeks in advance. When we arrived to pick it up, we were told that we had been DOWNGRADED to a van. Luckly if all fit. The rental was mandated for 6 days. However, we arrived at our locatiion 3 days early and only used the van for 3 days.When we called, we were told there would be no refund for the 3 days we did not use the van (yet it was dropped off and rerented during our rental period to someone else)--talk about double dipping. In addition the panel between the driver and passenger seat was loose and fell off during the trip. (we have video) .Will never use them again.,

I bought a truck more than 12 weeks ago, supposedly it should have been ready between 3 to 4 weeks, it is already the 13th week that I am waiting for my vehicle, it has been in and out of the workshop 7 times. The last time it was about to cause an accident in which several human lives could have been lost, something that could have been avoided if they had done their job well from the beginning. No one gives you a concrete answer, everyone washes their hands, We have to call them all the time to stay on top and get updates. I am currently in week 13 my vehicle is at a dealership for more repairs, the dealer sent the estimate since Friday and I had to call them today to tell them that. They work too slow, they waste time and money, I was almost forced to put the insurance and I had to pay the downpayment to the lender, now my vehicle is still stopped, without making repairs, no one gives me an answer, no one gives me other options, we were scammed by Penske

Fraudulent Sales, Fraudulent Inspections, No Value for Money. - Truck purchased from Penske Used Trucks, Reading ,PA I purchased a non CDL Reefer Box truck in the month of march2024. [Penske Unit ******]. It was initially marketed as Level 1 truck which actually means a certified vehicle that exceeds DOT expectations. Till date I have not been able to put the truck on road and it is giving problems after problems. A Reefer truck certified as LEVEL 1 had these problems. - Immediately after the purchase, On day 1 when a truck full load was booked (assuming that the Reefer is fully functional or working as expected), REEFER Cooling Unit (Thermo KING) totally failed and was not working.Total expenses spent out of pocket so far : $1804(rental truck, fuel, labor to unload damaged goods etc). Penske is not reimbursing this cost to us as it was PENSKE's negligence.- Thermo ****************** not going to negative temperatures. We repeatedly informed and called several times and indicated that the issue was still not fixed. They had completely disregarded the fact we reported, and said the mechanic has certified and issue no longer exists (without really testing). The post sales team is refusing to address this problem and doing blame games and asking us to reach the vendor directly as PENSKE is saying they are not responsible for this any more. as they are saying it is "Out of 15 day window" after sales. Worst part was that the truck was with PENSKE's vendor for almost nearly a month. They did some replacement of bracket, which had caused further problems with the truck. PENSKE is refusing to fix these problems caused by the vendor as they are saying it is "Out of 15 day window" after sales. Here one thing they forgot is PENSKE's VENDOR's fault becomes PENSKEs responsibility and NOT the customer. They could have found an alternate vendor to fix the problem (instead of telling lies to the customer that issue is actually fixed, without really fixing it)