Reviews

A Penske driver hit my parked vehicle. It was on a handicap parking spot right in front of a ***** Club store. He hit me and then just drove away. I had to follow chase him down. I have a vlaim pending and they ate fragging their feet. The claims adjuster is rude in his communications. It is by far the worst company I have dealt with. It seems as I was the one who was at fault. It's been over 2months and I'm still waiting.

I purchased a commercial truck from Penske Used Truck Sales the end of Oct 2024. I took possession of the Unit on Nov 11, 2024. The process was being handled by Ms. ******** ****** of Penske sales team and Mr. **** ****** of Premier Finance, who I was referred to by Penske. Ms. ****** worked diligently to find me a good deal on a used 26 box truck. While Mr. ****** worked diligently to find me a lender to finance the Unit. Mr. ****** negotiated on my behalf with ******* and secured financing for me. I picked the Unit up from ******* on Nov. 11, 2024, and drove it to my place of business in *********** on Nov. 12, 2024. I reported a few issues to Penske the very next day and dropped the Unit off on Nov. 13, 2024, to ******* Freightliner in *****, **. Penske offers a 15 day if there is something wrong with the Unit, we will fix it on us. Storm ******** of Penske, is my service coordinator, she has coordinated the service repair of the Unit. Well, it has been 3 weeks now and the purchase of the Unit is costing me money due to the issues that I reported within in the first 2 days of being in possession of the Unit. So, if there are any other issues with the Unit after the initial 15 days, I wont be able to have them resolved because it is now day 22 of possession. On top of the mechanical issues with the Unit, there is an issue with the Titling of the Unit. The finance company, *******, uses a third-party ********************************************** to process their titles. This whole process is becoming a nightmare and very very costly. I have made phone calls, left voice messages, sent emails to Penske, Premier and CalFund and physically been to the repair shop and the local *** to resolve and seek some type of relief for this hardship. I havent been able to haul or do any business with the Unit, what am I to do but to give the Unit back to Penske and get a full refund.

I was involved in a vehicle accident with a Penske truck on July ******* my vehicle had to be tow to the Body shop. Police report stated that the Penske truck driver was at fault from witness account. My 2021 ******** XT6 set in the Body shop for over three weeks waiting on Penske claim departments approval from the initial body shop estimate. Penske approved starting on repairs and sent first check directly to the body shop without my approval. There were two additional payments request to the estimate that Penske paid after numerous phone calls. I had to rent an automobile on July ******* till Sept. 28, 2024 before my vehicle was repaired. After numerous phone calls to Penske claims department I was reimbursed for the car Rental. I am still waiting on the devaluation of my vehicle due to the Accident. Penske claims department failed to return any phone calls unless I called Old Republic Customer claim department first. I have tried to contact multiple claim adjusters with Penske **************** but no one has called me back. I worked for a ***************** in the ** as owner representative for 35 years and I would always return phone calls. I do not like making complaints on Corporations, but when they show no respect in returning my calls i felt need to voice my complaint. Sincerely,***** *****

We rented a 16 truck for a cross country move. On day 1 the truck broke down in the middle of ********. We had to wait for another truck to get brought to us to move alllll of our stuff to the new truck. We had spent hours meticulously packing everything into the first truck and were not confident it would fit again. Penske sent 2 guys to do the transfer and they tossed our stuff into the new van like it was garbage. They broke so much stuff. We filed a claim and were promised a call back within 5 business days, it has been 7 and we havent heard back. Every single time we call, we get hung up on while on hold at least once. We returned the truck and were charge $500 more than originally quoted and none of the customer service agents can seem to tell us why. Never renting Penske again and I will warn others to avoid them as well.