ComplaintsforBoscov's Department Store, LLC

• Initial Complaint

  12/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  It is a practice that I am questioning the legality of- I get a bill for a set amount and pay off that bill in full. Then I get another bill for the interest on purchases not contained in the initial bill. I was told that if I call, the interest is added on only a set timeframe, which may or may not be in the bill. This occurrence happens each time. Other companies are charging the interest w the bill - question paying off a bill only to get another bill indicating an oops we forgot the interest. Is this ‘legal’? Shouldn’t a bill reflect what is owed in its entirety? Isn’t it set to a % and this easily applied to the initial bill? Why the delay in interest?

  Business response

  01/04/2023

  Thank you for your correspondence. We apologize for any inconvenience you've experienced regarding your Boscov's credit card account. Please note, Boscov's charge account portfolios are owned by ********************** Therefore, we are unable to access your credit account. We have forwarded this complaint to our Escalation Team at ********************* for further review and response directly to the cardholder.

• Initial Complaint

  12/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was on-line December 7 2022 about 11am to order a hand-held ***** *** ****** vacuum. I wanted to send it to my sister in Nanticoke PA . At the end of the transaction, the website showed the incorrect delivery address. I clicked on "Edit" and put in the correct address. And the system refreshed and showed MY address again. I tried to Edit the delivery address again. Same issue. However, at that same time, I recvd an email from my credit card bank, ***** **** ********, stating that 39.21 was sent to Boscovs to cover the cost of the vacuum. I never received a confirmation order from Boscovs stating the vacuum was ordered. They have my 39.21 and I would like to have it refunded to my card. I spoke 10X to a Kristina at Boscovs Extension ****. She told me to send the bank statement to their On-line shopping email. I did on Dec 12, PM. I have yet to hear anything from the store. I simply want my account refunded. By the way, I physically went to the Wilkes-Barre store basement on Sunday afternoon and bought the vacuum. I paid for it with a bank draft. Thank you for your attention in this matter. *********** * ****** *** *** **** and KUDOS to ******** for all her sincere help to get this resolved.

  Business response

  12/28/2022

  Thank you for your correspondence. We certainly apologize for any inconvenience experienced by ****************. Please know that Boscov's always attempts to resolve all customer service issues in the most professional and courteous manner possible, to preserve goodwill and maintain good business practices. Rest assured, the transaction from 12/07/2022 in the amount of $39.21 on ******************** account has been reversed as of 12/23/2022.

• Initial Complaint

  12/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I paid my last invoice with Boscov’s on Nov 1st. I wrote the check on this day and went to the Post Office to drop off. Boscov’s did not process this check until Nov 22nd and I received an invoice reflecting a late charge. I called the ###-###-#### and spoke to Lauren Saturday night who said she will remove this charge. As of today charge not removed. I stopped at Boscov’s in Deptford and was told ******** Bank handles this request and not the store. I want this charge removed from my account and the credit card cancelled. I request an email from ******** stating both issues were handled. The last four digits on my card are ****. The reason I ask you to get involved is because a similar situation happened in June and the rep I spoke to at the time also stated she would remove the charge. I had a medical issue for over six weeks and did not realized that I was accumulating a higher late fee monthly. I finally paid this bill because I wasn’t well enough to deal with the issue. Thank you for your assistance in this matter and the issue will be resolved. *****

  Customer response

  12/21/2022

  I received a letter today from ************* dated 12.05.2022. They are the bank Boscov's uses for credit card payments.
  
  ******** Bank resolved the issue and removed the late charge fee from my account. I already paid the balance and will no longer be using their credit card.
  
  Thank you for your assistance in this matter. Have a happy and safe holiday.
  ***************************
  

  
  

• Initial Complaint

  11/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Subject: Gift Card Comments: I went to use my Gift Card with an Account Number ****************, Pin Number ****, the other number on the card is ************. As far as I know, I have never used this Gift Card and I had to reveal the Pin Number. This Gift Card is showing on line when I tried to use it for an order as having no balance. Please check this out and advise me. Dear Wayne, Thank you for shopping with Boscov's. Please accept our sincere apologies for any inconveniences this matter may have caused. Please be aware that your Gift Card (Account No. ****************) was frozen in our system after being declined. We unfroze your Gift Card. Please try again. I tried again and again and sent them an email showing the decline and now no one is responding. The gift Card is in the amount of $250.00.

  Business response

  12/09/2022

  Thank you for correspondence. Rest assured, Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner possible to preserve goodwill and maintain good business practices. We’ve confirmed that *** *****’s gift card does have a balance of $250.00. However, our records indicate an incorrect pin is being entered when *** ***** attempts to redeem his gift card. We request that *** ***** double check the numbers in the four digit pin and reconfirms the pin before again attempting to redeem his gift card.

  Customer response

  12/11/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  Your Customer Service on line should have been able to tell me what was wrong instead of me having to keep trying to use the gift card.  The last correspondence stated that a block was put on the card.  Is that still true?  Also, when I first created the purchase I was getting 10% back from *******.  Since I couldn't use the gift card and your Customer Service stopped responding to my messages I had to use a different method of payment and only got 2.5% back from *******, so I lost 7.5% cashback.  How are you going to make up for that?  In addition you say have good Customer Support, I have never had so many problems with anyone's Customer Support both on line and in your Woodbridge store.
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  11/25/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order number ******** I ordered a pair of gloves and a silver and gold watch they sent me a pair of gloves and a 20 piece flatware set by ****** call three times to get answers kept me on hold for 20 minutes terrible company never do business with them I think they’re too cumbersome strictly speaking if they were in an airline pilot they wouldn’t be qualified to fly a cargo plane full of toy rubber dog poop out of Hong Kong! It seems front line customer service can’t help with returns so they transfer you and keep you on hold for 11+ minutes then you have to spend your own money to return the package or product they sent in error

  Business response

  12/09/2022

  Thank you for correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner possible to preserve goodwill and maintain good business practices. We sincerely apologize for any inconvenience ********************** has experienced due to our higher than normal holiday season call volume, as well as receiving an incorrect item.

  ********************** has been refunded for the watch he did not receive. ********************** will see the refund of  $18.27 post to his ****** account within 3-5 business days. We've will also email a prepaid ***** return label (within 24-48 hours) to **********************'s email address that was provided on his order. We ask that ********************** uses this prepaid ***** label to ship back the ****** flatware set he did not order and received in error.

• Initial Complaint

  11/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My message sent to them on 11/11/2022: Order Number if applicable: ********  Sales Order Number if applicable: Store Location: Subject: Sales Tax Comments: Subtotal: $850.00 Tax: $56.31 Shipping & Handling: $0.00 Total: $906.31 Invoice Charges: PayPal $906.31 Why are you charging Sales Tax on Gift Cards? If a Gift Card is used to purchase clothing, etc there is no Sales Tax Their response as of 11/18/2022: Thank you for shopping with Boscov's. Please accept our sincere apologies for any inconveniences this matter may have caused. Your order has not been worked on just yet. You will surely get the tax refunded. We appreciate your patience and understanding.

  Business response

  12/02/2022

  Thank you for your correspondence. Please know that Boscov’s attempts to resolve all customer service issues in the most professional and courteous manner possible to preserve goodwill and maintain good business practices. Furthermore, we apologize for any inconvenience caused to *** ***** due to the system issue that resulted in his gift card order being charged sales tax. Rest assured, *** ***** was refunded $56.31 on 11/23/2022. The refund should post to *** *****’s account within 3-5 business days of 11/23/2022.

  Customer response

  12/02/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  The sales tax was illegally taken and after numerous attempts to resolve with Boscov's Customer Service was when I filed the complaint with BBB.  Boscov's Customer Service is terrible as will be seen in the next BBB complaint I filed.  Boscov's Customer Service does not respond to all problems.
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  11/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  11/9/22 I'm at Boscov's Department Store( *********************** )Paid an order, Transaction **********************************************, the order cannot be found on the official website,I emailed the customer service, but I never received the solution, If so, I would like to cancel the order and refund?

  Business response

  12/01/2022

  Thank you for your correspondence. As noted on the top of the copied correspondence provided by customer **, the amount of $124.95 was a temporary hold to ensure the funds were available during the order's processing. Boscov's only requests the bank turn that hold into an actual charge once we ship merchandise. In addition, customer ** used a different email address on their order, than what was provided on this correspondence. The email address customer ** provided for their Boscov's order ******** was: ***********************. This is the email address customer ** would have received notification to regarding the order, to advise that the order was unfortunately cancelled due to no stock and that the form of payment was not charged. Again, customer ** was not charged and is not due a refund at this time. Please note, temporary holds typically fall off within roughly 5-7 business days, depending on the customer's bank.

  Customer response

  12/05/2022

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• Initial Complaint

  10/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a recliner for 986 dollars in February 2022...In late March the chair broke...after trying to file with insurance I was told it was under warranty. I filed under warranty in July and a technician came out on Aug 12th. Said the chair looked 5 years old and he would put it in for replacement. Found out they were ordering parts and here it is Oct 14th and still no word parts or resolution. At this point I would like the chair replaced or money refunded. Order Number is ********. If you could help I would appreciate it.

  Business response

  11/09/2022

   

  Thank you for your correspondence. Rest assured, Boscovs attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. ************** had a ************************ Recliner delivered on Saturday, 3/5/22. On Tuesday,07/19/22, ************** contacted our ********** **************** ********************** regarding his concerns with his chair. The Catnappers return/exchange period is 7 days from delivery. Due to being outside of that timeframe, we proceeded with a warranty claim.
  
  After filing the warranty claim, a technician from ********* **.s inspected the chair on Friday, 08/12/22. Based off of the ************************* inspection, parts for repair of the Catnapper were ordered. Boscovs ********** **************** ********************** spoke to ************** on Thursday, 10/20/22 to confirm he had received the parts needed for the repair.
  
  After his confirmation, Boscovs ********** **************** ********************** requested ********* **.s to schedule an installation date for the repair parts. ************* is scheduled to have the replacement lift base and a mechanism installed on Saturday, 11/12/22.

  Customer response

  11/14/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  Boscov's did send a technician to my house to repair the chair.  the metal carriage was replaced which did lift the end of the chair.  However, the seat of the chair is still tilted to the right and the tech told me that catnapper does not send out new seats for their chair.   He tried stuffing styrofoam in the seat but it did not work either. I did not purchase a rebuilt chair especially one where they cannot get a new seat for it.  I paid 986 dollars for this chair, and I am not happy with the repair.  I think at this point the chair should be replaced with either the same type or another chair similar to it.
  
  
  Regards,
  
  *******************
  
  
  
  
  
  
  
  
  

  Business response

  11/25/2022

  Thank you for your follow up correspondence. ********* **s. went out to the residence of ************** on November 12th, 2022. At that time, the replacement parts were installed. Per the ********* **s. technician's report, ********** inspected a power recliner, on follow up replaced the recliner mechanism. Service also added padding under the seat to help level it out. Repairs complete.

  Per the manufacturers warranty, if the ********* can be repaired, it must be. However, we understand that ************** is not satisfied with the repairs. We will forward the technician's repair report to the manufacturer to inquire if there is anything further they can do to accommodate **************. Once Boscov's hears back from the manufacturer, we will contact ***************

  Customer response

  12/09/2022

   I have not heard from Boscov's after failed repair and their statement the manufacturer does not supply seats.  I would like a new comparable chair or money refunded.

  Customer response

  01/05/2023

  Have not heard from boscovs at all. Tech came made repair still looks bad as pic shows after repair

  Business response

  01/26/2023

  Thank you for your continued follow up. As of 01/26/2023, the concerns of Mr. ***** were resolved over the phone with Boscov's Corporate Big Ticket Department. As discussed, Boscov's will cover the cost of the necessary parts as well as the installation.

  Customer response

  01/30/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: N othing has been resolved. The Boscov store agreed to fix the seat at their expense. However I want to wait to see how this repair turns out before I agree to resolve.  If this repair don't work then I would like a refund under the lemon law as this will be the third time they have tried.
  
  
  Regards,
  
  **** *****
  
  
  
  
  
  
  
  
  

  Customer response

  03/01/2023

  I would like to close the complaint after 1 year. The business replaced the chair finally with a chair of my choice.
  Thank you for all your help in this matter.
  God bless
  **** *****

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company completed a hard inquiry of my credit and created a credit card account without my authorization. This negatively impacted my credit score and opened a line of credit I did not want or need.

  Business response

  10/17/2022

  Thank you for your correspondence. We apologize for any inconvenience ************ has experienced. Please note, Boscov's charge account portfolios are owned by ********************** Therefore, we are unable to access the details of any credit application or account information with **************** information. We have forwarded this complaint to our Escalation Team at ********************* for review and response.

• Initial Complaint

  09/24/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Greeting,I notified this company several times to stop sending advertising books to my home. They won't honor my requests, because they keep sending them to my home. Please help me stop their annoying advertisements sent to my home. Thank you!

  Business response

  10/15/2022

  Thank you for your correspondence. We have forwarded *****************'s request to the appropriate department. Please allow 6-8 weeks for complete removal from all mailing lists. We apologize for any inconvenience this may cause.

  Customer response

  10/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩