ComplaintsforReading Eagle Company
Newspaper
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Complaint Details
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Initial Complaint
08/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
All dates are from 2023. I have tried (via email) to get the Customer Service Dept to explain my specific charges on a number of dates. For years we received the paper and paid a set fee for a year. Since being taken over, I am now getting charges at random intervals and I was asking for an explanation of each one. I was sent a spreadsheet which seems to show I am being charged for a 28 day period. The rep talks about a surcharge and extra fees for inserts. I just wanted an explanation for each of my charges on specific dates. The spreadsheets do not clarify for me. They do not indicate what charges go with the specific amounts I paid. She has basically refused to explain each one so I am satisfied that I am not being ripped off. The dates and amounts I was charged are 21 days apart where I was charged $24.80 each time: 2/22, 3/15, 4/5, 4/26, 5/17. Then on 5/31 (14 days later) I was charged the same $24.80. This was followed by a charge of $29 on 6/28 (35 days later). On 7/12 I was charged another $29 (14 days later). Now today I see a charge of $29 (28 days later). This is far from transparent billing and, like I said, I want specific explanation of charges including reasons the amounts are withdrawn at random times. It should also be noted that if I send them email from my Gmail account, it is blocked and they never get it. The email address I use for their customer service is the one they have posted online for that purpose. In fact, I did not get an answer until I mailed a letter to the main office in another state to the attention of higher administration. Then I got a series of emails which has led me to this point as I was getting nowhere. I would upload emails and my checking account withdrawals but I am not sure how to do that. Do you want my entire bank statements? And from where should I start? If I send emails, can you receive an *.eml file? Please advise.Initial Complaint
03/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Have been paid subscribers for over 20 years of the Reading Eagle newspaper.. Over the past few years. we have had numerous problems with our delivery of the paper. I have contacted the customer service number and voiced my concern and sometimes we would receive a redelivery or credit. Now they will no longer guarantee a redelivery. i am told they will request a redelivery and send a message via computer to the district manager. and delivery manager to help resolve the problem. Nothing has been resolved! I have also requested a follow up call from the District manager to no avail.Supervisor of customer service will not give me a name or number of someone else above him to voice my concerns. Do not know where else to turn for help with our issue.Thank you,**************Initial Complaint
02/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
02/23/2023 I paid for 6 mouth's at a time to the Reading Eagle for the news paper .for the past mouth I'm lucky if I get 2 papers a week I try to contact circulation dept; phone always busy and web site wont load.Initial Complaint
01/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
We are set up for home delivery of the Reading Eagle on Thursday, Friday, Saturday, and Sunday of each week. The last Reading Eagle we received was on December 18. We have called into the Reading Eagle to make them aware of this issue every week, and every week we are told this issue has been escalated and sent to the proper department. Still no Reading Eagle has been delivered to our residence. My daughter called on January 24 and forced the customer service rep to connect her with someone that could actually look into this situation. She was told by that supervisor that he was forwarding the issue to the delivery team to get this straightened out. Again no paper was delivered. Our account number is ******.Initial Complaint
01/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 5/2/23 we subscribed to the Reading Eagle for $215.80 to just get our newspaper 4 days a week ( Thurs. Thru Sun.) It started out around Sept of 2022 we would not get the paper one day a week, then it went to two days a week, and now as of Jan. 2023 it has gone to 3 days a week and only give it on a Thur. But as of today 1/26/2023 they don't give us a paper again. So now we don't get it at all. The problem is we paid for this paper in advance for the yr. We call every day to report it and all we tell them is we want our paper, and they say we will send someone out to deliver it and it never comes. They tell us we don't need to call each day but I tell them I want it on record that we reported it.Initial Complaint
12/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have a subscription to have the Reading Eagle paper delivered to my home. The last time it was delivered was Sunday, December 20, 2022. I have called a manager at the paper every day and been told that another paper would be delivered. This did not happen, Also told that I would be credited for missed papers, have not received a credit. Told a substitute carrier would be assigned and I would be getting the paper, This did not happen. Left a phone message for the circulation manager, ***************************, stating problem. No response. ******* from the paper called on Friday, December 23, 2022. and told me the issue has been reported to the district manager and supervisor and substitute carriers will be delivering the paper. Still no papers delivered. I have now received a bill to renew my subscription. Will do no such thing until this issue is resolved.Initial Complaint
12/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
We subscribe to the Reading Eagle Newspaper for home delivery and are up to date with our payments. Starting on Dec. 19th, we have not received our daily newspaper for the past 8 days. Each day, except Christmas, we have contacted customer service to report the problem. They tell us we will have the paper delivered later in the day and it doesn't happen. They promise to investigate and call back and no call ever comes. Messages are left for supervisors and no return call is received. They tell us they are unable to refund our money. We are long time customers and would like to get what we are paying for and are extremely frustrated with the lack of cooperation from the customer service department.Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My $1.23/promotional READING EAGLE digital subscription [acct. #***-***] started Aug. 16, 2022, and ends Dec. 16, 2022. I called the newspaper today [Dec. 5, 2022] to kill any extension beyond Dec. 16. I then learned that the company had already charged my debit card $14 on Dec. 2, 2022, to extend my subscription through Jan. 6, 2023, in violation of our original Aug. 16 agreement. When I requested a $14 refund on the Dec. 2 bank-account charge, an EAGLE account supervisor -- who declined to divulge his name -- told me that the company WILL NOT [under any circumstance] issue a $14 refund to my debit card bank account. My request to the BBB is to look into the issue and request a refund from the company to me. [I also have filed a complaint with the ************ Atty. Gen.'s Consumer Affairs Division.] --- READING EAGLE invoice #******/********-****-** submitted Dec. 2, 2022, to ******** Bank [**] check. acct. #**********/************************************.Initial Complaint
10/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My husband forgot to cancel a free trial of the newspaper and was charged for a monthly subscription. As soon as we were charged in June, he called and cancelled. We were charged in July. He called again and cancelled and asked to be refunded. No refund. We were charged in August, and he called again and again they said they processed the cancellation and would send a refund. In September, we were charged again. I called and was told they give no refunds and they don’t know why we were told we’d get a refund. I asked for a manager seeing as the last three charges were because we called to cancel and they didn’t cancel when they said they did. The manager also said no refunds but that she would speak with billing and gave me a confirmation number. That was a month ago, and we have still received no response to our refund request.Initial Complaint
08/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I've had a subscription for the past 6 months which I desired to cancel prior to its expiration which is 8/25/2022. In the email when I first subscribed, it specifically states "The subscription will automatically renew AFTER your initial term has ended." On 8/22/2022, three days PRIOR to my subscription expiration date, my credit card was automatically charged for a continuing subscription. When I notified the company, Kayla * G********, Customer Service Clerk, PA/NJ Cluster MediaNews Group, Email: **********@readingeagle.com responded with "Unfortunately we are a non-refund company." Their first email contained FALSE ADVERTISING stating that it would automatically renew AFTER my initial term has ended. I don't want to continue this subscription and want my charge from 8/22 refunded.
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Customer Complaints Summary
26 total complaints in the last 3 years.
6 complaints closed in the last 12 months.