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Business Profile

Newspaper

Reading Eagle Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Reading Eagle Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Reading Eagle Company has 3 locations, listed below.

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    Customer Complaints Summary

    • 27 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reading Eagle states that Account # ****** was started via a telemarketer in late April 2023 to a phone number other than my cell phone. The customer service rep would not state which phone number was contacted. The account was opened under my maiden name - a name which has not been used in over 10 years. Reading Eagle Customer Service stated that the bill can be disregarded however the agent would not provide a way to inquire further about the efforts to open the account. I never provided authorization to Reading Eagle to start a subscription in April 2023 and especially not under my maiden name. At this point, action is needed on multiple fronts. (1) Is Reading Eagle opening accounts without consent? (2) Since no other contact was received from Reading Eagle before this August invoice, why is Reading Eagle choosing to engage in these unfair and deceptive practices? (3) Reading Eagle states that Sunday delivery has occured for months. That is not the case. A paper has not been received weekly since April 2023. What proof is available to support this claim? (4) Why is Reading Eagle unwilling/unable to assist a caller who is concerned about possible ID theft? (5) With a similar event occuring to my parents at the same address in the past, is Reading Eagle unable to code the address as an uninterested target location? It could be considered harrassment.

    • Initial Complaint

      Date:08/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All dates are from 2023. I have tried (via email) to get the Customer Service Dept to explain my specific charges on a number of dates. For years we received the paper and paid a set fee for a year. Since being taken over, I am now getting charges at random intervals and I was asking for an explanation of each one. I was sent a spreadsheet which seems to show I am being charged for a 28 day period. The rep talks about a surcharge and extra fees for inserts. I just wanted an explanation for each of my charges on specific dates. The spreadsheets do not clarify for me. They do not indicate what charges go with the specific amounts I paid. She has basically refused to explain each one so I am satisfied that I am not being ripped off. The dates and amounts I was charged are 21 days apart where I was charged $24.80 each time: 2/22, 3/15, 4/5, 4/26, 5/17. Then on 5/31 (14 days later) I was charged the same $24.80. This was followed by a charge of $29 on 6/28 (35 days later). On 7/12 I was charged another $29 (14 days later). Now today I see a charge of $29 (28 days later). This is far from transparent billing and, like I said, I want specific explanation of charges including reasons the amounts are withdrawn at random times. It should also be noted that if I send them email from my Gmail account, it is blocked and they never get it. The email address I use for their customer service is the one they have posted online for that purpose. In fact, I did not get an answer until I mailed a letter to the main office in another state to the attention of higher administration. Then I got a series of emails which has led me to this point as I was getting nowhere. I would upload emails and my checking account withdrawals but I am not sure how to do that. Do you want my entire bank statements? And from where should I start? If I send emails, can you receive an *.eml file? Please advise.

    • Initial Complaint

      Date:03/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been paid subscribers for over 20 years of the Reading Eagle newspaper.. Over the past few years. we have had numerous problems with our delivery of the paper. I have contacted the customer service number and voiced my concern and sometimes we would receive a redelivery or credit. Now they will no longer guarantee a redelivery. i am told they will request a redelivery and send a message via computer to the district manager. and delivery manager to help resolve the problem. Nothing has been resolved! I have also requested a follow up call from the District manager to no avail.Supervisor of customer service will not give me a name or number of someone else above him to voice my concerns. Do not know where else to turn for help with our issue.Thank you,**************

    • Initial Complaint

      Date:02/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      02/23/2023 I paid for 6 mouth's at a time to the Reading Eagle for the news paper .for the past mouth I'm lucky if I get 2 papers a week I try to contact circulation dept; phone always busy and web site wont load.

    • Initial Complaint

      Date:01/27/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are set up for home delivery of the Reading Eagle on Thursday, Friday, Saturday, and Sunday of each week. The last Reading Eagle we received was on December 18. We have called into the Reading Eagle to make them aware of this issue every week, and every week we are told this issue has been escalated and sent to the proper department. Still no Reading Eagle has been delivered to our residence. My daughter called on January 24 and forced the customer service rep to connect her with someone that could actually look into this situation. She was told by that supervisor that he was forwarding the issue to the delivery team to get this straightened out. Again no paper was delivered. Our account number is ******.

    • Initial Complaint

      Date:01/26/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/2/23 we subscribed to the Reading Eagle for $215.80 to just get our newspaper 4 days a week ( Thurs. Thru Sun.) It started out around Sept of 2022 we would not get the paper one day a week, then it went to two days a week, and now as of Jan. 2023 it has gone to 3 days a week and only give it on a Thur. But as of today 1/26/2023 they don't give us a paper again. So now we don't get it at all. The problem is we paid for this paper in advance for the yr. We call every day to report it and all we tell them is we want our paper, and they say we will send someone out to deliver it and it never comes. They tell us we don't need to call each day but I tell them I want it on record that we reported it.

    • Initial Complaint

      Date:12/26/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a subscription to have the Reading Eagle paper delivered to my home. The last time it was delivered was Sunday, December 20, 2022. I have called a manager at the paper every day and been told that another paper would be delivered. This did not happen, Also told that I would be credited for missed papers, have not received a credit. Told a substitute carrier would be assigned and I would be getting the paper, This did not happen. Left a phone message for the circulation manager, ***************************, stating problem. No response. ******* from the paper called on Friday, December 23, 2022. and told me the issue has been reported to the district manager and supervisor and substitute carriers will be delivering the paper. Still no papers delivered. I have now received a bill to renew my subscription. Will do no such thing until this issue is resolved.

    • Initial Complaint

      Date:12/26/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We subscribe to the Reading Eagle Newspaper for home delivery and are up to date with our payments. Starting on Dec. 19th, we have not received our daily newspaper for the past 8 days. Each day, except Christmas, we have contacted customer service to report the problem. They tell us we will have the paper delivered later in the day and it doesn't happen. They promise to investigate and call back and no call ever comes. Messages are left for supervisors and no return call is received. They tell us they are unable to refund our money. We are long time customers and would like to get what we are paying for and are extremely frustrated with the lack of cooperation from the customer service department.

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My $1.23/promotional READING EAGLE digital subscription [acct. #***-***] started Aug. 16, 2022, and ends Dec. 16, 2022. I called the newspaper today [Dec. 5, 2022] to kill any extension beyond Dec. 16. I then learned that the company had already charged my debit card $14 on Dec. 2, 2022, to extend my subscription through Jan. 6, 2023, in violation of our original Aug. 16 agreement. When I requested a $14 refund on the Dec. 2 bank-account charge, an EAGLE account supervisor -- who declined to divulge his name -- told me that the company WILL NOT [under any circumstance] issue a $14 refund to my debit card bank account. My request to the BBB is to look into the issue and request a refund from the company to me. [I also have filed a complaint with the ************ Atty. Gen.'s Consumer Affairs Division.] --- READING EAGLE invoice #******/********-****-** submitted Dec. 2, 2022, to ******** Bank [**] check. acct. #**********/************************************.

    • Initial Complaint

      Date:10/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband forgot to cancel a free trial of the newspaper and was charged for a monthly subscription. As soon as we were charged in June, he called and cancelled. We were charged in July. He called again and cancelled and asked to be refunded. No refund. We were charged in August, and he called again and again they said they processed the cancellation and would send a refund. In September, we were charged again. I called and was told they give no refunds and they don’t know why we were told we’d get a refund. I asked for a manager seeing as the last three charges were because we called to cancel and they didn’t cancel when they said they did. The manager also said no refunds but that she would speak with billing and gave me a confirmation number. That was a month ago, and we have still received no response to our refund request.

    Reading Eagle Company is NOT a BBB Accredited Business.

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