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Find a Location

Penn Foster has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPenn Foster

    Correspondence Schools
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    The Center for Degree Studies program began in 1974. This program offers college-level courses leading to an Associate in Specialized Business and Associate in Specialized Technology degrees. Although some colleges and universities accept transfers for CDS courses, others may not. Consumers are advised to check the admissions practice of the college in which they plan to enroll before signing up for CDS courses.

    The high school program began in 1972. They award a diploma upon completion of the course. This course was approved by the PA State Board of Private Licensed Schools. Consumers should check with their state to verify acceptance.

    Consumers should read and understand any contract they sign, understand their cancellation rights, and contact the school directly to answer questions regarding policies or courses.
    See all additional business information

    At-a-glance

    Customer Reviews

    2.02/5stars

    Average of 59 Customer Reviews

    Customer Complaints

    144 complaints closed in last 3 years

    53 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/2/1962

    Years in Business: 127

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Penn Foster offers distance education courses at both the secondary and post secondary level. Penn Foster Career School offers degree and vocational programs while Penn Foster High School administers the High School Program.

    Business Details

    This is a multi-location business.

    Find a Location

    Penn Foster has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      925 Oak St, Scranton, PA 18515-0999
      BBB File Opened:
      1/1/1962
      Years in Business:
      127
      Business Started:
      1/1/1897
      Business Started Locally:
      1/1/1897
      Business Incorporated:
      8/23/1985
      Accredited Since:
      8/2/1962
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of AUN 419355759 for this business, issued by Department of Education-PA

      These agencies may include:

      Department of Education-PA

      333 Market Street

      Harrisburg PA 17126-0333

      (717) 783-8228

      http://www.education.state.pa.us

      • Penn Foster is licensed by the Pennsylvania State Board of Private Licensed Schools and accredited by the Distance Education and Training Council in Washington, DC (202-234-5100) (www.detc.org).
      Type of Entity:
      Corporation
      Alternate Business Name
      • Penn Foster Career School
      • Thomson Education Direct
      • Penn Foster High School
      • Penn Foster College
      Business Management
      • Mr. Thomas Blesso, CFO
      • Mr. Bill Okun, CEO
      Contact Information

      Principal

      • Mr. Thomas Blesso, CFO

      Customer Contact

      • Mr. Andrew Kachurak, Customer Relations Specialist
      Additional Contact Information

      Fax Numbers

      • (570) 961-4888
        Other Fax

      Phone Numbers

      Customer Complaints

      144 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/12/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      I am a paying mother of a student in this program. Penn Foster has not had a graduation for the last three or four year. Penn Foster has rented a facility and sold out tickets. PF has given a deadline for students to have their work and payment in before June 30, 2023. This is reasonable, however, we had technical difficulty at least two weeks. I have attempted to resolve this issue in house. There is an ****** in escalation that refuses to allow me to speak with anyone in upper management (over him) who could help resolve this situation. All my son wants to do is graduate. I am not able to talk with ******. I would prefer to speak with his boss or someone who can help us.
      Read More

      Customer Reviews

      59 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Angela W

      2 stars

      07/09/2024

      Penn Foster screwed my daughter over when it came to the commencement. Their website indicated that we would receive an email at the end of May 2024 regarding commencement. By early June I had not received an email so I wrote to them multiple times and finally received a link to register for Graduation. I received the link on June 19 but when I clicked on the link there was no way to register. Less than one month later when I clicked on the link again the information I received was that registration was now closed. At no time did I ever receive an email with instructions about when to register. They claimed an email may have been in my spam, but it was not; I checked. Through no fault of my own, or my daughters she will not be allowed to participate in the commencement ceremony. My attempts to call to ask somebody what was going on were futile. When I was finally able to contact a real human, they were unable to provide me with any helpful information. Most of the numbers that I tried, including the number that was specifically for Graduation went unanswered. I am so upset that my daughter will not be able to participate in a commencement ceremony. This entire commencement process has been poorly organized and the inability to get in touch with anybody to discuss what has happened is infuriating.

      Penn Foster Response

      07/10/2024

      Dear ********************************,
      Thank you for taking the time to provide a review about Penn Foster.  We welcome all feedback and use each and every suggestion to improve our students experience. In June, graduates were sent emails inviting them to officially register and reserve their space for this years ceremony. We also provided the registration link on our ************ Sites. Registration for this years event was made available on a first-come, first-served basis and unfortunately, we have now reached capacity. We will reach out to you directly with more information.  We encourage all graduates who cannot attend this year to sign the Yearbook and look out for information about celebrations in the future!

      Thank You, 

      **************************;

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