We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Correspondence Schools

Penn Foster
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Penn Foster's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Penn Foster has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.75

    Average of 64 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kari W

      Date: 06/30/2025

      I have been trying to get access to an E Book for 6, almost 7 months now. I have talked to support who have submitted tickets on my behalf, my instructor has submitted one, I have submitted half a dozen or more on my own. This issue has not been resolved, and im unable to do anything at this point.

    • Mia M

      Date: 06/30/2025

      This school is terrible, I put my daughter in this program with great hope. I do NOT understand how they are creditable. Every conversation I have had regarding my daughters grading or not hearing back on her completed assignments has been with a call center NEVER one department person or actual instructor. ONE PAPER has been returned 4 times with zero information just some generic paper that keeps being attached. She rewrote her assignment 4 times!!! NOW WILL BE 5, she was supposed to graduate once this assignment was complete 4 ALMOST 5 months later NOTHING!! They are holding her degree hostage !!! I paid for this she completed every assignment she should be completed with DEGREE IN HAND . Its disappointing and UNACCEPTABLE . I am starting to believe this school should be inspected by someone for competence. I have numerous emails and put in tons of calls. I get NO resolutions !! NONE !!

    • Imelda M

      Date: 06/28/2025

      I graduated in 2015 with an Associate of Applied Science Degree in Medical Assisting. All my financial obligations were met and I graduated and earned my degree without issue. I understand that life happens and we cannot predict when difficult situations arise. The college has rules in place and agreements that we sign understanding their rules and regulations. We must follow instructions and be prepared when we face difficulties. Ask for help if needed but its not the colleges fault when difficulties do happen. I finished and I am proud to have earned my Degree.

    • Marq J

      Date: 06/17/2025

      Marq J

      Date: 06/17/2025

      It has been two months and neither our student nor admin can obtain the information that is needed to verify enrollment. They continuously redirect and point us to another department because their "legacy" students are not accessible. I have tired calling, emailing, and even using their chat (which they suggested to do) and yet, ***** has been able to help this student. Each time we complete another form or provide the information required, we are given yet another reason why the records cannot be accessed.

      Penn Foster

      Date: 06/18/2025

      Hello Marq,

      Thank you for taking the time to leave a review for us. We have reached out to obtain additional information regarding your account and to assist further.

      Thank you,

      *******

      Learner Success Accommodations Specialist

    • Wanda M

      Date: 05/30/2025

      Wanda M

      Date: 05/30/2025

      My experience with Penn Foster dates back to 2012. Just a guess. Anyway, I started my first semester. The last class that I finished was comp app. I finished with ending with a graded project that I did't pass, missing it by a few points. After that I got a message saying that i owe for two semesters. it is bacause i did'nt pass my comp app class. Now i'm paying for two semesters at the same time. I cannot keep this up. I reached out to penn foster, but to no avail. Anyway, i don't think that i should have to pay for both semesters. Penn Foster has ******** changed, not for the better, but for the worse. What I'm saying is i cannot afford the school. I know that this review will not change anything but I just thought that i would write one anyway. Also, i just wish that the school would just go back to being how they were in the beginning. ***** care about the students, and not so much about money.

      Penn Foster

      Date: 06/02/2025

      Dear Ms. ******************** you for taking the time to leave a review for Penn Foster College. We greatly value our students feedback and take it into great consideration. Please note that each semester entails a separate enrollment agreement and payment plan. You are currently being charged correctly for both of your active term enrollments per your signed enrollment agreements. If you have additional questions about your account, please reach out to our Learner Success Advocate team at ************ and they will be happy to assist. We are wishing you all the best on your learning journey! 

      Thank you,

      *******

      Learner Success Accommodations Specialist

    • Keyana B

      Date: 05/12/2025

      Keyana B

      Date: 05/12/2025

      I enrolled with Penn Fosters distance education school on January 5th, 2017 & completed all of my courses May 16th 2017. I was told that if I completed my courses before the expected date of January 5th 2020 then I would get my diploma and the rest of the payments would be expunged off my account. I was 16 years old at the time, I am now 24 years old going on 25 & to this day I have still not received my *********** am being told I have to pay off $1000-2000 to be able to receive my diploma. I enrolled into ******-***** College in May of 2017 at the age of 16 and was unenrolled because of never receiving my transcripts or even a diploma. I am just now receiving transcripts stating i have completed everything academically but will still not receive my diploma. I will be suing. *** had financial hardships and so did my mother as well at the ********* were misdirected & misinformed & because of this I have been penalized from going to college. NO college will accept me no matter how good the grades are. And yes I could go get my GED or take the Hisets but why should I have to do that when I worked hard and busted my tail taking all those courses to get my high school diploma with penn foster. I have a lawyer that has told me we could win because I have proof and documentation of all that was told to me. But instead of taking legal action ive been trying to reach out to penn foster for them to just issue my diploma since theyve already closed my account completely anyways.. Theres a way they could work with me after all this time but if not then , legal action it is.

      Penn Foster

      Date: 05/16/2025

      Hello *** *******, 

      Thank you for taking the time to write a review for Penn Foster. I do apologize for the inconveniences you have faced. We have reached out to you via email to discuss further.

      Thank you,

      *******

      Learner Success Accommodations Specialist

    • Gavin C

      Date: 04/17/2025

      Gavin C

      Date: 04/17/2025

      I have work to submit for 1 class, however, the IT department has promised me for over a month they will unlock the class for my submission, but they wont. Im calling and calling, given their promise it will be taken care of in 3 days. Then I call back to find out it will be 10 days, etc. I was promised it would open today, but guess what? Ive already had a one on one with an instructor and must have another tomorrow because they are so lousy. Its a joke with my friends they are an IT driven product and cant get that right even! I cant graduate or get a job because of their inability to function. Im so frustrated, I dont recommend the, maybe they want more money and holding my graduation hostage?

      Penn Foster

      Date: 04/18/2025

      Dear Mr. ******************* you for taking the time to leave a review for Penn Foster High School. I do apologize for the inconvenience and delays you have faced as that is not the experience we aim to provide our students. 

      I am pleased to inform you that our Education Team has successfully added the retake, and it is now live. Please log in to continue at your earliest convenience. Please reach out if you have any further questions or concerns.

      Thank you,

      *******

      Learner Success Accommodations Specialist

    • Hailie G

      Date: 04/12/2025

      Hailie G

      Date: 04/12/2025

      If I could give a 0 star, I would. I canceled my enrollment in the veterinary technician program in 2024, paid my remaining balance in full even though I was going through financial troubles, but suddenly months later (Feb ****** and today Apr 1******) they are trying to charge me for some SIP thing when I am no longer enrolled in Penn Foster. Funny thing is, I contacted PF via the chat in February, and the representative ******* said that the charge was in error, but now they are trying to do that same charge again. Not happy at all

      Penn Foster

      Date: 04/14/2025

      Dear Hailie,

      Thank you for taking the time to leave a review for Penn Foster College. We greatly value our students feedback and overall satisfaction. We can confirm we have made the necessary adjustment(s) and your account is "paid in full." No further charges will be incurred. 

      We sincerely apologize for any inconvenience or frustration this situation has caused, and we are pleased to have this resolved in a timely manner. 

      Thank you,

      *******

      Learner Success Accommodations Specialist

    • Kirsten T

      Date: 04/09/2025

      Kirsten T

      Date: 04/09/2025

      My son got his HS diploma from PF at a point when we thought a GED was the only option. That was really great. I'm looking at this as an option for my youngest child, but I'm really very concerned about the extremely consistently low reviews from the past 12 months. I'm not interested in paying for anything where there is no institutional support and I have to request help by leaving a bad review!

      Penn Foster

      Date: 04/10/2025

      Ms. ******,

      Thank you for taking the time to leave a review for our school. We value the feedback given and take it into serious consideration. We have reached out to you via email to provide further assistance.

      Thank you,

      *******

      Learner Success Accommodations Specialist

    • Sayon K

      Date: 03/13/2025

      Sayon K

      Date: 03/13/2025

      They stole $600+ from us. The program used to work fine, but then they magically changed my password and student ID for literally no reason whatsoever. I haven't been able to log in for weeks, and I haven't received any emails. Terrible company, STAY AWAY!

      Penn Foster

      Date: 03/17/2025

      Hello *****,

      Thank you for taking the time to leave us a review. Your feedback is greatly appreciated. We are sorry to hear that you have experienced log in issues. I have forwarded your contact information to one of our Subject Matter Experts within our Learner Success Advocate team. They will be reaching out shortly to assist you further.

      Thank you,

      *******

      Learner Success Accommodations Specialist

    Penn Foster is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.