ComplaintsforESIS, Incorporated
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Complaint Details
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Initial Complaint
02/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
While working for ****** ****************** ********, who uses ESIS for workmans comp insurance I went to the emergency department as a precautionary measure on 03/19/2021 for an injury I sustained during the arrest of a suspect armed with a knife that was subsequently cleared through the Colorado corporate office as justified. I turned in all billing paperwork to my site manager and thought nothing more of it. The debts in question were turned over to a debt collector who has been attempting to contact me and has caused serious damage to my credit score. I have attempted to contact ESIS numerous times by email and phone, leaving numerous voicemails, and they apparently refuse to return my calls. I reported them to my states labor board and they apparently denied responsibility for the charges.Initial Complaint
06/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Completely unprofessional can never get ahold of case worker, she refuses to respond to emails and calls. Fails to send payments on time which is required by law instead I've gone weeks without payments issuedInitial Complaint
03/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My husband was inured on the job August 2021. His employer uses a company called Esis for their workmans comp claims. This company is by far the worst company when it pertains to calling people back and communicating. We should not have to leave multiple messages and get no response. Also, customer service is rude and not at all helpful. They never offer to transfer you to the adjuster they just give you another phone number you can call and leave a message with. When we stated to customer Service that we were upset we were not getting a call back they got rude and stated well leave a message again. Absolutely, absurd how they treat the individuals with claims.Initial Complaint
03/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I returned the document referred to in the letter attached in December and still have not received any contact, let alone a settlement check. I called the number on the letter and it rings busy before, during and after business hours. I called the ESIS number I provided on 2/11/22 *********** and was sent to the adjusters, ********************************* number, which was an unassigned number which cut me off. I called back and was given a number for Jeanev E****, the claim supervisor. The number just rings, with no voice-mail. **********. 2/15 I called and asked to speak with ***************** from the initial letter, **** or ***** and was given another supervisor's name and number, ******************************* ********** and left a message. I did not hear from her. I called back and was put on hold for 25 minutes while a rep tried to get any supervisor on the phone and then was cut off. I called back and was on hold for 2.5 hours without reaching anyone and I hung up. 2/17, I called again and the customer service person **** said he sent a message to ********************* who should contact me within 24 hours. As of today, no one one has contacted me about my claim #************/*******. All I wanted was a status update after not receiving the check in twice the time the letter states that I would, even after providing them with my home, work and cell numbers.Initial Complaint
12/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company Esis, Inc Is the company I am filing a complaint about. I was out on workman's comp since July. I am slowly going back to work for a few hours until it adds up to my 8 hours again. I am having problems with them not sending my paychecks. Most times I have to call them asking where my check is. One time I haven't gotten a check for a month. Everytime I call. I get no answer. I got a call back from a number I didn't recognize. Listened to voice-mail which was one from the company. She said to give a call back. I did right away. Ever since no answer. I tried again today (12/22/21) was able to get through to three different people, then one left me on hold of 10 min never getting back to me to keep me posted and the others hung up. I have been dealing with this issue for months!! They are very irresponsible when it comes to getting people their paychecks. Bills don't stop. How can I pay them with no moneyBusiness response
01/26/2022
ESIS has contacted the complainant for additional information to determine the claim number and event date for the injury. Now confirmed, ESIS has reviewed the claim and will reach out to the complainant for payroll information to determine if additional benefits are due. -Abra J*********Initial Complaint
12/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***************************** *************************************** ************ Claim # ************ I have been trying to reach ESIS, INC for several weeks. I have a workers comp claim that is being paid by this company. I received a call from a very rude employee ************************* on November 4th that they needed necessary documentation. I mailed the documents that day. I received a letter a few days later 11/11 that they suspended my benefits on 11/9. I have been trying to speak with the supervisor *********************** or anybody that can help. Everyone hangs up on me after placing me on hold. The supervisor doesn't respond to voicemails. I sent a certified letter with more documentation. It was picked up and signed by *************************** and still no one from ESIS has contacted me or continued my benefits. I have not received payment in over a month. I cannot work due to injury. This is causing stress and unnecessary hardship.Business response
01/25/2022
*** *******,
A claim note entered on 11/30/2021 by your nurse case manager, *************************, indicated she was unable to reach you by phone after multiple attempts to speak to you regarding your injury or confirm which provider you were seeing for the injury. If you are treating with a doctor and/or are off work, please contact your nurse case manager at (**** ******** or by email: ******************.
Initial Complaint
09/25/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company are poor at returning calls and resolving serious issues. I have direct deposit with this company for my deceased husband and I have gotten overdraft and late bills paid because they will automatically stop depositing the checks and mail them to my home addressed to the DECEASED which causes me more burdens with my bank. Its stressful and disappointing and no one should have to go through this. The claim rep and his supervisor never returns calls and I have to send many emails before I get a reply. This has happened on too many occasions and its poor practices that should be addressed ASAP! Heres to more late payments and an overdrawn account!!Business response
11/08/2021
ESIS will be contacting ****************** directly to obtain more information and to resolve this situation.
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Contact Information
Customer Complaints Summary
10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.