Business ProfileforRidgeside Construction, LLC

May 23rd- we were given an address to look over and pick out roof/gutter colors. Sept 13th we were sent a contract with a down payment of $11670.00 for materials, I told her it would be two weeks until we had the $. Sept 28th, Jim hand delivered a check to Don, they cashed our check the same day. Nov. 3rd- I reached out to see if they had an ETA for us and was told Nov. 13th. Nov 13th, Jenn reached out to us and said that their butcher shed roof had collapsed and that was their priority. She said she was trying to pull a crew together to come out to our house, but with Thanksgiving and hunting season, she was not able to gather anyone. She said Don would be able to start us on Nov. 27th. We heard nothing from them. I reached out on Dec 7th and again Dec 14th. I heard back from Jenn on Dec 18th, she said that they had had a family tragedy and with Christmas coming ,they needed to be together as a family. Dec. 28th we received a PDF for a delivery confirmation form to be filled out and sent back. I asked her to call me ,that I had questions. She said she was out of town and wasn't available until after 9 p.m.. I texted her my questions: Have they not ordered our materials? Are the materials being delivered to my house? Do I need to keep them under roof? She answered me and said that they had half the materials at their house, but the large tin sheets are not ordered /delivered until they are on site. She said she never had a customer give her so much "push back" and that she was "stepping back" and "letting Don handle our situation. Jan 2 2024, Don called our house and told us that there was a delay with our tin order and he could either give us our money or schedule us at a later date - we wanted our money back. Jan. 3rd -Jim met Don and was given a check for $3,000. Don said he would have the rest on the 12th. Jim called Don today (12th) twice and left voicemails, but we have heard nothing. They still owe us a balance of $8,670.00