Complaints

This profile includes complaints for S & A Homes Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  S & A Homes Inc

  2121 Old Gatesburg Rd State College, PA 16803-2290

  
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  S & A Homes Inc

  1522 Plank Rd Duncansville, PA 16635-8373

  
• 

  S & A Homes Inc

  88 Science Park Road State College, PA 16803

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply concerned and dissatisfied with the outstanding issues and lack of communication I have experienced since the completion of my new home by S&A Homes on 8/11/2022. Despite my specific request for outlets to be placed above all of my cabinets, S&A failed to complete this installation. Promised installation within a couple of months during the closing has not been fulfilled even after nearly a year. Repeated attempts to address the issue and contact S&A's corporate offices have been met with unanswered calls, leaving me feeling neglected. I am deeply disappointed and feel that S&A has neglected its responsibilities toward me as a customer. I suspect they may be intentionally delaying the resolution of these issues to let my one-year warranty expire. This post-construction experience has significantly affected my perception of S&A as a reputable builder, and I cannot recommend them. I am filing this complaint in the hopes of avoiding legal action and requesting that S&A address and rectify these concerns promptly. Proper communication, timely resolution, and accountability for the mistakes made during the construction process are essential to restore my confidence in S&A Homes' commitment to customer satisfaction.

  Business Response

  Date: 06/15/2023

  S&A apologizes for the length of time it has taken to complete the work in *** ****** home as well as our lack of communication in the matter.  We certainly would never delay installing parts of a home to get past the one-year warranty mark because if we promise to complete or install an item we will- regardless of a warranty milestone.  The outlets above the cabinets were installed on June 15th.

  Customer Answer

  Date: 06/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  S&A did install the outlets above the cabinets and fix the standalone tub on 6/15. I have not been back home yet, but I received confirmation from them that this work has been done.

  But I also listed the concrete sidewalk that S&A did not communicate with me about. The driveway was built across the sidewalk and then had to be ripped out and installed. This was because did not communicate about the sidewalk, so I did not have the information to pass along to the people doing the work. I travel most of the month, so the majority of the post construction work was done while I was away. Information and communication was key. Because I did not have the necessary information I could not properly communicate with the company doing the driveway. Also, it was explained to me that the sidewalk was my responsibility because it is part of the building process, but I have spoken to various neighbors who had their homes built and they have told me that their sidewalks were not turn apart. It seems like there were various avenues that could have been taken and S&A took a costly one by tearing out the sidewalk. 
  
  S&A also has not addressed a bill the have left at my feet that I had no involvement in. I do not understand why this is such a misunderstanding. They hired a company. They told the company what needed to be done. They told the company when to arrive. They told the company when the work was properly done. I never spoke to this company about this until I received an invoice. How in the world is this on me? However S&A wants to spin this, if the responsibility is on me, then I should've had the right to hire who I wanted to. Maybe I could've received a more competitive price. Their approach tells us that they knew that this was their responsibility. 

  Again, it is very unfortunate how S&A has handled me post construction, but I need S&A to address the issues above. 

  
  Regards,
  
  ******** *****

  Business Response

  Date: 06/23/2023

  Upon review of the situation, we believe we could have communicated better with *** ***** as it relates to the installation of the sidewalk.  S&A will be in communication with *** ***** to let him know we will be covering the $2,500 invoice that he is referring to and we apologize for any inconvenience.   

  Business Response

  Date: 12/21/2023

  We have completed the work that Mr. Paris requested.  S&A is not responsible for radon mitigation, radon fan installation or anything related to radon.  All of our customers sign an acknowledgement in their sales contract which outlines that S&A is not responsible for radon mitigation or radon levels in a home.  We value Mr. Paris as a customer and our team will be meeting with him to explain that radon mitigation, or installing a radon mitigation system is not our responsibility.