ComplaintsforGray Chrysler Dodge Jeep Ram

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had this service center do work on my vehicle totaling almost $3,000. Work included fixing an oil leak, codes from my check engine light and an issue I was having with my traction control light that continued to come on, resulting in loss of power. The service department "fixed" the issue, only to have my vehicle need to go back into the service center within 2 weeks for the oil leak that was still happening. After they again fixed the oil leak, my check engine light returned, ultimately resulting in me needing to bring it back in a 3rd time. During that visit I was told the valve cover that they had replaced was not seated properly, causing oil to continue to leak onto my new O2 sensors. They stated they fixed the valve cover and "cleaned" the O2 sensor. They ran the vehicle with no issues. Once I picked it up, I drove it less than 30 minutes and under 12 miles when my check engine light returned. Again, the code came back to being my O2 sensor. I asked for them to replace the valve cover, and the replace, not just clean the O2 sensor and leave those items in my vehicle so I could verify the work was done. Instead, they did more work to the vehicle stating all these things were missed during the initial diagnostic they performed on visit 1. This was ultimately over a holiday weekend when they tried to strong arm me into paying even MORE money or they would not return my vehicle. We ultimately came to an agreement, and I picked up my vehicle after they had it for the 4th time, for almost a week. I picked it up on April 11. On April 16th, I checked my oil and to my surprise, there was absolutely no oil on the dipstick. Two months later, my car started ticking, and the loss of power/traction control light is still an issue. I tried multiple times for them to fix my vehicle to a better standard, or give me a refund so I could go elsewhere to a competent service department, they have denied, both of those requests.

  Customer response

  08/27/2023

  August 27, 2023, more than 2 months after trying to reconcile the situation I still have not heard from the company mentioned in the complaint. I will continue to take my complaint as far as I can and let as many people be aware of this business' practices so no one else finds themselves in the same situation as me. Ultimately I made the choice to take my vehicle to another Jeep certified dealer mechanic in the area, which resulted in another $1800 charge. It's beyond disgusting to me that there are businesses that conduct business the way they do. Very unfortunate that they also feel like they have no responsibility in making this right. 

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