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Business Profile

Grocery Store

Weis Markets Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Weis Markets Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Weis Markets Inc has 35 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/3/23, I purchased a $25 ***** Gift Card. When I went to redeem it, I got an activiation error. I turns out the redemption code is for a $50 gfit card not a $25 gift card. I went back to the store and was told nothing could be done. The reason, I walked out of the store. No one opens gfit cards before leaving the store. It is presumed everything will work. I called again to speak to a maager and got the same result. I tried calling ***** and they will not help. The reason - all of the required codes are not on my activiation or grocery store receipts from Weis Markets. I posted this experience on ******** and it appears many others have had issues with Weis Markets gift cards.

      Customer Answer

      Date: 10/05/2023

      This claim has been settled by Weis Markets. 

    • Initial Complaint

      Date:08/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/30/23 brought in change to use in ******** or swap for cash. Had been told by cashier evening before okay after 6 p.m. Service counter hrs. Ass't manager "*****" refused all requests inc store gift card Have MS didn't want to put in $12 plus quarters in self-checkout machine. Refused. Had to do self. Called Weis customer service insensitive on follow up.hung up phone Resorted to using coins awsiting credit card replacement after accident & card loss. Regards store # *** ,Hawley PA Thank you.

    • Initial Complaint

      Date:07/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ************************************************** I just want to make aware that there is some issues going on with this store with not only myself but a handful of other people have shopped at this store and the following day have had our card information “stolen” and fraudulent purchase has been made the following day upon visiting this store. When calling the store today to make aware of the situation the response that I had gotten from *** was that we are aware of it through the ******** posts and that they check the card readers every day. To me this is hard to believe considering I made my purchase on Monday afternoon and my fraud charges were the next day. This also goes for another person who was there Tuesday and saw charges the next day. The same goes for a person today was there yesterday and has a charge today. After calling the store and speaking with *** to make someone aware of the situation when asking to speak with a manager to which I was not connected with and wanting to know the reason for speaking with a manager and was told why was like I was just brushed off and it seemed like she didnt care about what she was being told of the problem that could be in the store. I felt very dismissed and that my concern to make aware was brushed off and now has turned into a complaint. Beside telling me that I would have to contact police because of fraud was not my concern at the time of the phone call. With how my concern was handled has again prompted me to reach out to the corporate office. As I am not the only one that has purchased groceries in store with going through self check out AND through the check out with a person at the register and have been hit by some form of skimmer device. Right now it has been this week that people have been noticing this fraud. Right now between the ones that I know of it has totaled 1600 plus dollars that has been stolen from several people who have gone to this store over the past week or two.

    • Initial Complaint

      Date:06/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 1st I placed an online delivery order for weis, my total balance was $233.71, some items was out of stock, then my total would be $204.11. I had a $20 gift card to be used on my next order that they never used, and then I got bad meat that was bad within the week or ordering my groceries. I had this happen to me twice now with bad meats. They never took the $20 off my order, I've contacted the weis in Shamokin. *** * ****** **, Shamokin, PA ***** they never reached out to me. I've then contacted the weis corporation office in subury, **** * *** **, Sunbury, PA *****. And they have reached out to me to say someone else will contact me, a month later and no one has reached out to me at all.

    • Initial Complaint

      Date:04/06/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am legally disabled and homebound so rely heavily on their curbside/delivery service. Ive had issues for years- only store in the area I can afford. Since pandemic and my parents aging, Ive had to use delivery most of the time. It is the only way my family gets food. In the last year at least 2/3s of my orders missing items that I was charged me for. They pass off there rotting, damaged, expired foods to delivery customers. I place 1-2 large orders a month. Things are so out of control in the last year Im done. Todays order was a nightmare. Ordered $450 worth of food. At least 1/2 of order was missing, expiring, damaged, some was tampered with, and other things were ruined due to cross contamination. Produce and dairy products were put in with raw meat. You never put anything in with meat. Ever. Some of the meat leaked all over my butter and yogurt and bananas. It was a disgusting mess. All of the food unusable. It felt like they just tossed a pack of raw meat or two in every bag. Why? So much cross contamination. Why would you not put all the meat together? There were quite a few packs of meat missing and in conjunction, my 5 lb bags of potatoes clearly had several potatoes missing and were less than 3lbs. I leave very clear notes for the shoppers (shouldn't have to they should know). Like put the produce in produce bags and then also grocery bags to protect it from a strangers car and from being put on my porch. My produce was just tossed on my front porch. No produce bags or bags. Who does that? Some of the meat had today as an expiration date. Clearly if you give me 5 packs of meat that all expire today I cannot use them all today, they are clearly not quality or fresh and that then requires me to lose the meat or make sure it is repackaged and frozen that day. That is unreasonable. Give me fresh food please. That is what I request, but should I really have to request that from a grocery store? Tired of rotting, contaminated, missing food.

    • Initial Complaint

      Date:03/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted the business twice within the past 2 weeks concerning a product that made me sick and never heard back from them. I purchased a 128 FL oz of Mint Passion Fruit Iced Tea from the Mill Hall, PA Weis store on 02/16/23. I tried it and shortly after got sick (I won't go into details). I thought maybe it was a coincidence and instead was something I ate. So I tried some more again the following evening and again within a few minutes fell ill. At that point I disposed of the entire container of tea. The expiration date was 04/11/23, upc code ************, and production time is ****. I was ultimately informing them so they could have quality control look into and it and possibly recall it so others don't get sick. The company couldn't even be bothered messaging me back. Does not look well for the company and is a deterrent from shopping there.

    • Initial Complaint

      Date:02/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently had to go to the hospital in an ambulance because a tree fell on me. They took off my clothes in the ambulance and when I got to the hospital, one of the **** employees stole my clothes and wallet containing $350+ and all of my ID plus my Weis shopper's card.. I have tried to get this card replaced several times with no luck. Now I have to pay higher prices for food in their stores than people that have a shopper's card that costs nothing. This is immoral. It amounts to quite a bit of money.

    • Initial Complaint

      Date:01/28/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I shop at ***** in ******** ** approx. 10 times a year. In those 10 or so times, I have encountered products being sold with expiration dates long past the current date. I have even brought this to the management's attention and when I revisited the store, I found the products back on the shelf. Today 1/28/23 I bought potatoes with an expiration date of 10/16/22. I can see this happening occasionally as an oversight, but it seems to be how ***** handles their business overall. I don't make it a habit to shop there all of the time because of this reason, so I can only imagine how often this would happen if I did frequent this store more often. The store is never busy and I can understand why. I would like to make a complaint against them because I can see complaining to the management is to no avail. This is very poor management, as well as risk management, due to them selling food that is expired, as customers can take ill from the tainted food. I would like to hear back from someone at the BBB so I can find comfort in knowing this issue is being looked into and handled. Thank you for your time.Sincerely,***************************

    • Initial Complaint

      Date:10/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my prescriptions transferred to this pharmacy and I've been having so many issues trying to get my medicine. I asked to speak to a manager today, his name was **** at the Roosevelt ave Weis in York, pa. He was extremely rude, he never apologized once for my experience. Instead he told me that they get a lot of new people but their focus is on regulars. When I told him how unsatisfied I am he said your talking around in circles then hung up on me.

    • Initial Complaint

      Date:10/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/9 I noticed an authorized charged on my bank account of $174.45 evening. I contacted my bank card and placed a dispute with my bank. On 10/ 10 I contacted Weis customer solutions to havd the agent hang up on me Carey. I called back in and she told me that Weis cannot stop this pending she told me I would get an email within 15- 20 min. So an hour passes I called back and Carey refused to let me speak to any managers. Please help someone stole money from my family and now we can't pay our bills. Weis is just terrible!

    Weis Markets Inc is NOT a BBB Accredited Business.

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