ComplaintsforWeis Markets Inc
Grocery Store
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Complaint Details
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Initial Complaint
07/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
**** ************************************************** I just want to make aware that there is some issues going on with this store with not only myself but a handful of other people have shopped at this store and the following day have had our card information “stolen” and fraudulent purchase has been made the following day upon visiting this store. When calling the store today to make aware of the situation the response that I had gotten from *** was that we are aware of it through the ******** posts and that they check the card readers every day. To me this is hard to believe considering I made my purchase on Monday afternoon and my fraud charges were the next day. This also goes for another person who was there Tuesday and saw charges the next day. The same goes for a person today was there yesterday and has a charge today. After calling the store and speaking with *** to make someone aware of the situation when asking to speak with a manager to which I was not connected with and wanting to know the reason for speaking with a manager and was told why was like I was just brushed off and it seemed like she didnt care about what she was being told of the problem that could be in the store. I felt very dismissed and that my concern to make aware was brushed off and now has turned into a complaint. Beside telling me that I would have to contact police because of fraud was not my concern at the time of the phone call. With how my concern was handled has again prompted me to reach out to the corporate office. As I am not the only one that has purchased groceries in store with going through self check out AND through the check out with a person at the register and have been hit by some form of skimmer device. Right now it has been this week that people have been noticing this fraud. Right now between the ones that I know of it has totaled 1600 plus dollars that has been stolen from several people who have gone to this store over the past week or two.Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On May 1st I placed an online delivery order for weis, my total balance was $233.71, some items was out of stock, then my total would be $204.11. I had a $20 gift card to be used on my next order that they never used, and then I got bad meat that was bad within the week or ordering my groceries. I had this happen to me twice now with bad meats. They never took the $20 off my order, I've contacted the weis in Shamokin. *** * ****** **, Shamokin, PA ***** they never reached out to me. I've then contacted the weis corporation office in subury, **** * *** **, Sunbury, PA *****. And they have reached out to me to say someone else will contact me, a month later and no one has reached out to me at all.Initial Complaint
04/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I am legally disabled and homebound so rely heavily on their curbside/delivery service. Ive had issues for years- only store in the area I can afford. Since pandemic and my parents aging, Ive had to use delivery most of the time. It is the only way my family gets food. In the last year at least 2/3s of my orders missing items that I was charged me for. They pass off there rotting, damaged, expired foods to delivery customers. I place 1-2 large orders a month. Things are so out of control in the last year Im done. Todays order was a nightmare. Ordered $450 worth of food. At least 1/2 of order was missing, expiring, damaged, some was tampered with, and other things were ruined due to cross contamination. Produce and dairy products were put in with raw meat. You never put anything in with meat. Ever. Some of the meat leaked all over my butter and yogurt and bananas. It was a disgusting mess. All of the food unusable. It felt like they just tossed a pack of raw meat or two in every bag. Why? So much cross contamination. Why would you not put all the meat together? There were quite a few packs of meat missing and in conjunction, my 5 lb bags of potatoes clearly had several potatoes missing and were less than 3lbs. I leave very clear notes for the shoppers (shouldn't have to they should know). Like put the produce in produce bags and then also grocery bags to protect it from a strangers car and from being put on my porch. My produce was just tossed on my front porch. No produce bags or bags. Who does that? Some of the meat had today as an expiration date. Clearly if you give me 5 packs of meat that all expire today I cannot use them all today, they are clearly not quality or fresh and that then requires me to lose the meat or make sure it is repackaged and frozen that day. That is unreasonable. Give me fresh food please. That is what I request, but should I really have to request that from a grocery store? Tired of rotting, contaminated, missing food.Initial Complaint
03/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have contacted the business twice within the past 2 weeks concerning a product that made me sick and never heard back from them. I purchased a 128 FL oz of Mint Passion Fruit Iced Tea from the Mill Hall, PA Weis store on 02/16/23. I tried it and shortly after got sick (I won't go into details). I thought maybe it was a coincidence and instead was something I ate. So I tried some more again the following evening and again within a few minutes fell ill. At that point I disposed of the entire container of tea. The expiration date was 04/11/23, upc code ************, and production time is ****. I was ultimately informing them so they could have quality control look into and it and possibly recall it so others don't get sick. The company couldn't even be bothered messaging me back. Does not look well for the company and is a deterrent from shopping there.Initial Complaint
02/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I recently had to go to the hospital in an ambulance because a tree fell on me. They took off my clothes in the ambulance and when I got to the hospital, one of the **** employees stole my clothes and wallet containing $350+ and all of my ID plus my Weis shopper's card.. I have tried to get this card replaced several times with no luck. Now I have to pay higher prices for food in their stores than people that have a shopper's card that costs nothing. This is immoral. It amounts to quite a bit of money.Initial Complaint
01/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I shop at ***** in ******** ** approx. 10 times a year. In those 10 or so times, I have encountered products being sold with expiration dates long past the current date. I have even brought this to the management's attention and when I revisited the store, I found the products back on the shelf. Today 1/28/23 I bought potatoes with an expiration date of 10/16/22. I can see this happening occasionally as an oversight, but it seems to be how ***** handles their business overall. I don't make it a habit to shop there all of the time because of this reason, so I can only imagine how often this would happen if I did frequent this store more often. The store is never busy and I can understand why. I would like to make a complaint against them because I can see complaining to the management is to no avail. This is very poor management, as well as risk management, due to them selling food that is expired, as customers can take ill from the tainted food. I would like to hear back from someone at the BBB so I can find comfort in knowing this issue is being looked into and handled. Thank you for your time.Sincerely,***************************Initial Complaint
10/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had my prescriptions transferred to this pharmacy and I've been having so many issues trying to get my medicine. I asked to speak to a manager today, his name was **** at the Roosevelt ave Weis in York, pa. He was extremely rude, he never apologized once for my experience. Instead he told me that they get a lot of new people but their focus is on regulars. When I told him how unsatisfied I am he said your talking around in circles then hung up on me.Initial Complaint
10/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
10/9 I noticed an authorized charged on my bank account of $174.45 evening. I contacted my bank card and placed a dispute with my bank. On 10/ 10 I contacted Weis customer solutions to havd the agent hang up on me Carey. I called back in and she told me that Weis cannot stop this pending she told me I would get an email within 15- 20 min. So an hour passes I called back and Carey refused to let me speak to any managers. Please help someone stole money from my family and now we can't pay our bills. Weis is just terrible!Initial Complaint
07/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Today at 6:44am as well as 6:48am Weis Market inc #*** in BaltimoreMD allowed someone to fraudulently make a $359.80 and a $2.50 purchase using my California EBT card number without having the physical card. Meaning someone employed at that store allowed someone to fraudulently use my food stamps with only my illegally obtained card number leaving myself and my family with nothing to buy our own groceries. It is obviously illegal to use someone else's EBT food stamp benefits especially with just the card number and no card , across the country. How could an employee allow this? I would appreciate Weis Market #*** to find out which employee processed this transaction without the card present and take the proper disciplinary actions as well as crediting back my unlawfully used food stamps.Initial Complaint
06/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
One month ago I purchased 6 12 oz cans of ******* formula from Weis markets in Mifflinburg Pa. A week later my daughter could no longer drink this formula due to a milk allergy. I attempted to return or exchange this formula at the store. I have my receipt as proof of purchase. The store and headquarters are both insisting it is against the law to return unopened formula. If it is against the law why do ****** and ******* both accept returns? We are in the middle of a national formula shortage and the store will not take back perfectly usable formula! I would like my money back and for the formula to be available for another family to purchase.
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Customer Complaints Summary
28 total complaints in the last 3 years.
12 complaints closed in the last 12 months.