Complaints

This profile includes complaints for Camelback Ski Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Camelback Ski Corporation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Camelback Ski Corporation

  193 Resort Dr Tannersville, PA 18372-7993

• 

  Camelback Ski Corporation

  193 Resort Dr Tannersville, PA 18372-7993

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at Camelback Resort 1 night (9/16-9/17). My confirmation number ********. It was Tasty Trail offer which included dining coupon up to $120 and breakfast for 4. We were a family of 4 and had a dinner for $117.56. However, Camelback charged $183.42 from my credit card. After a call with an employee they returned $91.71. However, they havent returned the rest amount they charged from my credit card. I have tried to call their billing department without success.

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/1-9/3 spend over one thousand dollars at this resort . During my stay my four year old 19 month old husband and I got bed bug bites. We spend several days afterwards suffering because our bodies were itchy. I'm pregnant and could not take any medication . My husband let front desk know about there being possible bed bugs and till this day no investigation was done to check on the room for future guests and to confirm what we stated . The company will not issue use a refund even though we feel as though we deserve it since we paid for a room to sleep in comfortably and safely and did not receive that in return . During our stay there was also blood floating in the infant pool and nothing was done to address this . This is a safety and health issue to future guests as well . I've emailed ********* and ******* both front desk managers and neither have gotten back to me about getting my refund. They claimed since I paid with a third party I could not get my money back but the third party has already tried contacting them countless times to address the issue and they aren't responding .

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I stayed at Camelback Resort 8/22/23 8/24/23, and were highly dissatisfied with our stay. First and foremost, the indoor lazy river was closed the entire day we set aside for the water park. I asked a lifeguard when it was going to open, she stated they were going to try and get it open as soon as possible, but it never did. Next, according to the Camelback website, Mystic Springs is an indoor/outdoor warm spa lagoon with hydrotherapy jets. However, the water was cool and there no jets running at all. Finally, at any given time, there were a minimum of three water slides closed. When you take away the activities my teen son is too old for, the closed lazy river, closed slides and cool hot tub, there was barely anything left for him to do.Regarding our dining experience, the dinner buffet menu is complete false advertisement based on the website menu. There was no pasta or Chinese stations at all, and maybe a third of the other selections were available. I asked an employee if any more food was going to be put out, he said no. It cost my family of three over $100 to eat pizza, chicken tenders and fries.In terms of the room, it had a full kitchen, but there was no sponge or dish soap provided, and there was an empty paper towel holder on the counter. What's the point of having a full kitchen but no way of washing anything before and after use, or having a paper towel holder with no paper towels? I shouldn't have to request these things, considering one would expect when paying for a room room with a full kitchen, the basic necessities it requires to be used will be provided. Overall, for a stay costing my family well over $2,300, I wasn't expecting to leave so disappointed. I reached out to Camelback upon arriving home on 8/24/23 via their email address, [email protected], and also completed the email survey sent to me detailing my experience, but never received any sort of response from the company.

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We stayed at the resort from 8/19-8/20 with two room with Tasty Trails-Half Board which is their dining plan contains complimentary breakfast and $120 dinner credit per room. At dinner, we asked the server how does the credit applies, the server doesn't know and told us to pay with our credit card first, then resort finance office will reimburse us the $240 and that's what we did, paid with our credit card for total of $527.07. I stopped at the front desk on 8/20, the second day to ask how and when the credit will be applied, the receptionist told me that we should've charged to our room, not paying with credit card. I told him that the server doesn't know and that's not what she told us. The receptionist asked me to reach out to guest service, i called after I go back to our room, then the guest service told me to go to front desk, it's a simple fix...Ok, after I walked back to the front desk it was the same receptionist that simply told me the same thing, I said one of your coworker told me to come. There were a lot of back and forth, finally he told me to write my name and phone number down, and his manager will credit me and give me a call. Nothing happen days later, no credit no phone call. On Monday 8/21, I reached out to their online chat on the website, started a email chain with customer service. Until today, I have not received any response, nor refund. This is absurd, a resort doesn't train their employee properly on their service types, and nobody response and resolve issue when customer runs into issues!I have attached our room reservation confirmation, restaurant bill and email chain with customer service.

• Initial Complaint

  Date:06/03/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The camelback resort indoor water park in Pennsylvania: 193 Resort Dr Tannersville, PA 18372 United States on the first day of check in on 6/2/23 the night supervisor named “******” ( refused to give his name) used threats against guest when complaining about a simple house call that was made and he/his employee refused to help. The room was not ready for guest and he refused to fix it saying ‘feel free to do it yourself” and apparently it’s not their job. Things got super heated when he started gaslighting the guest for complaining against it. The maintenance lady confirmed it is part of their duty and apologized for the condition and asked the guest to come personally and make a complaint in the front desk. However, the night supervisor was very aggressive and wanted to throw the guest out for coming to complain. He made racial derogatory remarks like “ you wouldn’t have the guts to speak to your husband like that” because the guest was a brown woman. He wanted to throw the guest out for complaining and called security. The security guy “****” was very helpful and said there was nothing wrong done here to be thrown out. And gave his number for guest safety. It was such a minor issue but the supervisor was on some kind of power trip and wanted to make sure the guest felt super uncomfortable. He was extremely unprofessional and making threats against guest should never be okay. It’s so shocking a business that is so well known to have this kind of employee who gives the company such bad name. I can’t wrap my head around the rudeness of the whole thing. You get better behavior in $20 motels even. I paid so much money to come and enjoy but right at check in I receive such callous behavior from the supervisor himself. I had many family members come to this resort and had great things to say for which I was excited about this trip. I have stayed at so many hotels from any kind of range and nowhere I have seen such unprofessional attitude for their own mistake.

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We arrived home and are showing numerous unknown transactions. Upon checkout we were given folio # ********* which showed a total of $793.04 charges. The total charged was over 1900! When I asked the checkout person they ran back to the manager. The manager who hid in the back (which is insane considering the amount that was charged incorrectly). This doesn’t include all the random charges I discovered! I have video of the checkout experience since the manager refused to come out of the back office. I am requesting the full 1,117.12 refunded. They did refund part of it but again the numbers were not adding up. Now I am late on rent since this is the card we use. I am requesting an additional $220 to cover the late fee. I am not sure how or why I was overcharged so much. I do have on video the employee admitting the mistake and saying it will take 7-10 business days for the refund. I also have evidence from an incident in the arcade where they AGAIN didn’t process the transactions correctly. If I had not caught these errors we would have been caught with the bill. The person behind the counter laughed and shrugged it off. This is over $1000+ of incorrect charges which they admitted ON VIDEO and the manager still DID NOT COME OUT!

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a 2 night stay (April 3-5, 2023) at Camelback Mountain Resort to coincide with a trip out east to visit my father in law. He ended up passing away in late November. I talked to a customer service representative in January to let them know we are needing to cancel are reservation due to a death in the family. She assured me the reservation was cancelled. We then booked a cruise to the Caribbean for that entire week. We had no cell service for the week, and only spotty email at a few of the islands. Upon returning to the states on Sunday April 9th, I see a receipt for an invoice charged to my credit card for the 2 nights. After numerous calls and voice messages to the front desk manager, I finally spoke to her on April 11th. She told me that I was "express checked in" and that they text me a link and I proceeded to follow the link and put in my credit card info. This is completely false and ludicrous considering I wasn't even in the country. It shows on my invoice what time I supposedly checked in and checked out. She said her security team will look into it and either they would reach out or she would reach back out. I've called 2 more times and left a message to follow-up and no one will return my calls. I'm worried someone is stealing my identity and Camelback couldn't care less. I have a $400 charge on my credit card for a reservation that not only should have been cancelled but they should never have allowed someone to check in without showing proper ID. I'm tired of calling and getting no response back. They clearly don't care about security or fraud which is worrisome.

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ************************* and I planned a ski trip with my boyfriend for March 6-8, 2023. While I was booking the trip and room it never stated the age needed to check in nor did it ask for an ID to be put in. A week after I paid for the trip I went back to the email they sent me to confirm my trip I noticed that it said you had to be 21 when you checked in. I called and tried to cancel but they said they could only cancel it with a $100 fee and I wouldn't get back my money for tubing. I am 19 years old and my boyfriend is 20, I asked if there was any way I could get the fee waved since I physically cannot check in due to your policy. It's unfair that I had to be charged a fee to cancel when the age was never specified anywhere until I paid. The website shows that the fee could be waved, it just has to be approved. I called 3 times to see if I could get it waived and each person said there was nothing they could due. I received $238.85 as a refund but I paid $417.40, I would like a refund of $178.55 since I feel like I was taking advantage of because of my age.

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a room with the resort for My wife, son, in-laws and myself in February. My mother in law had a medical emergency and was unable to travel from Ireland. My wife had to travel back to Ireland to assist with her mother shortly there after. We contacted the resort to reschedule in which they gave us an arbitrary date in the future, this date was also undoable. After we were able to call the resort for rescheduling or crediting they informed us they will not help.

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a room in June for a stay for 3 nights in February for 6 people. Upon check in I advised the person at the desk that we are no longer 6 people, but now 5. He acknowledged there should be a refund for that guest per night on our bill upon check out. That refund was never issued and it is impossible to get someone in finance on the phone. In fact I have no idea how much I am owed because we cannot speak to anyone to get an answer and no one has returned any of my emails.