Customer ReviewsforAngel Heating & Cooling, Inc.
12 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jundong M
5 stars09/06/2023
With regard to Angel Heating & Cooling, its expertise, competence, quality of work, post-sale customer service, value (for the price paid from a customer’s perspective), price, are SO top notch that they exceeded my expectations as a customer. Last summer (2022), Mr. Gramlich of Angel proposed a genius plan to overhaul the HVAC system of my rental townhouse in East Falls area of Philadelphia. It was to set up a first independent HVAC system for the first floor and basement, set up a second independent HVAC system for the third and second floor, and add the needed ductwork and supply vents to achieve adequate delivery of heating and air-conditioning to, for example, the long-under-serviced third floor and the newly incorporated basement. I call the plan “genius,” because Mr. Gramlich, upon surveying the townhouse, made a smart guess that there must have been a closet big enough (to house all the equipment for the second HVAC system) behind one side of the wall of the third floor. He was so right, which makes the whole plan possible! The whole implementation was smooth and issue-free. Angel’s post-sale customer service is also first class, First, Mr. Gramlich recommended, and had a technician install, Google’s smart Nest controls to replace the conventional controls for both HVAC systems. Now I can remotely monitor both systems with ease from anywhere. Second, in two occasions, Mr. Gramlich responded to my inquiries effectively and timely in having devised and implemented solutions, which include adding supply vents to the basement and the third floor, to improve heating and cooling of the respective areas. In both occasions, Angel either did not charge me, or gave me a beyond-reasonable price, for which I am grateful as a customer. To sum up, my experience with Angel has been a total blast sofar. Angel is indeed a firm that I can count on, and therefore I will continue to hire same, for my future HVAC needs.Review from Victoria Y
5 stars05/24/2023
Amazing company! Mike came out and gave me the best price for replacing my system out of 3 others companies I contacted. Highly recommend them.Review from Gina B
5 stars05/12/2023
Great customer service with even better prices! Will be calling them for all my future AC repairs.Review from Jess T
5 stars05/12/2023
We recently purchased a house and ended up with having to fix our AC in our first month of living here. I googled hvac companies near me and found Angel as well as several other companies. Angel was the first to schedule and come over. They found the problem, gave as an estimate and we agreed that we would let them know asap as the heat is getting worse each day. After we gathered 2 other estimates we could clearly make our decision. So happy we chose them! The technicians did a great, clean job, and Olivia and Leilani at front desk were the sweetest! Angel's price was fair and their service was A+. I'm keeping their contact and I'll make sure I'll recommend them to all my family and friends. Thank you for keeping us cool!Review from Chris T
5 stars06/03/2022
I had a wonderful experience with Angel, Manny came out to fix my AC and was extremely knowledgeable and showed me how to change the filter. We are first time homeowners and we thought we would be hit with a large repair but they were competitively priced compared to the other quotes we received. When we called to schedule the repair we spoke with Sophia who got us on the schedule the next day and also let us know about some coupons on their website that saved us a few dollars. I will be using Angel for all our HVAC needs from now on.Review from DW
1 star06/02/2022
I had this company come out twice to my home for service and it states clearly that I am not obligated to having them repair any issues they find- I’ll need to pay a service call fee which I did on both occasions. A technician was out yesterday who diagnosed and advised on parts needed for repairs. When the items were googled the price was significantly less than a proposal I received. The proposal was so inflated from that what was discussed that I called the representative at their office for clarity. I was given conflicting information from that of the technician which I ended up declining. Once I declined I was told never to call back that I refuse twice to allow them to repair yet it states on their website I am not obligated to repairs only service call fee for diagnostics. The representative specifically told me to call a neighbor or someone man down the street to do it tot free. I was in disbelief at this response as all I was looking for was clarity on the technician’s assessment and the proposal. I told the representative there was no need to assume an income level or my intention for clarity on the price as not being able to pay and that her response was rude and nasty she continued to get loud and spoke over me stating she does not care what my income level was. I told her she was being rude and nasty she said my mother was and I should not expect any additional services to my home. Here the technician left all parts Un-assembled in anticipation of returning since the parts and prices discussed was reasonable. He also advised to use coupon online to assist with reducing cost and not to disclose he advised me to do so. This is unacceptable and needs to be addressed. I will continue to escalate until the items in my unit is replaced as they were left outside on the utility room with anticipation of the technician returning for repairs based on pricing discussed! This needs to be addressed immediately.Customer Response
06/02/2022
The representative’s name is Sophia at this company.Review from Maison R
5 stars05/31/2022
I could not be more happier. The technicians arrived between the allotted time slot, showed great manners, and gave us all of the information that was needed! Install went smoothly. Our AC is blowing strong and cold air. We would definitely recommend Angel Heating & Cooling.Review from Sandy C
5 stars03/22/2022
I cannot say enough good things about Angel. I called at 9pm after my heat stopped working in the house with a brand new baby. I got a live person right away and i was scheduled for the next morning ay 8am! The technician went out of his way to get the necessary parts that day to fix my heat and get me up and running. I will use Angel for all my HVAC needs! Thanks guys!Review from Robert M
5 stars02/23/2022
So glad and thankful that Angel HVAC tech guy came up to fix my heater during the cold week. The service I received was great from beginning to end. They were prompt, polite, explained everything they were doing before and after. Thanks to Angel for quick response and great service. I will 100% recommend this company and be using them in the future!Review from Robert M
5 stars02/23/2022
So glad and thankful that Angel HVAC tech guy came up to fix my heater during the cold week. The service I received was great from beginning to end. They were prompt, polite, explained everything they were doing before and after. Thanks to Angel for quick response and great service. I will 100% recommend this company and be using them in the future!Angel Heating & Cooling, Inc. Response
02/24/2022
Mr. M*******, Thank you very much for your review. It has been a pleasure working with you. We are glad we were able to get your furnace up and running so you and your family were warm on the coldest night of the year. We look forward to being your go-to company for all of your HVAC needs! -Angel Heating & Cooling Inc.
Customer Review Rating
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